HubSpot + Zendesk Integrations
Appy Pie Connect allows you to automate multiple workflows between HubSpot and Zendesk
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About Zendesk
Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
Zendesk IntegrationsLooking for the Zendesk Alternatives? Here is the list of top Zendesk Alternatives
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Ticketbud
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TicketCo
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Ticket Tailor
Best ways to Integrate HubSpot + Zendesk
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When this happens...
New Ticket
Then do this...
Create Spreadsheet Row
Turn Google Sheets into a database for your Zendesk support tickets with Appy Pie easy to use Connects. Our platform lets you integrate Zendesk with Google Sheets in minutes without any coding skills. Once you’ve set up this integration, whenever a new ticket is opened in Zendesk, we will automatically add it to the Google Sheets. This way you can keep a record of entire Zendesk ticket & track them for future reference.How This Integration Works- A new ticket is opened in Zendesk
- Appy Pie Connect adds the ticket information to a new row in Google Sheets
What You Need- A Zendesk account
- A Google account
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When this happens...
New Ticket
Then do this...
Create Lead
It is natural for your support team to sometimes act as the sales team by working on potential new leads. Instead of having your support team manually send your sales people lead info, let Appy Pie Connect do it automatically. Once active, this Connect will trigger with every new ticket generation on Zendesk, automatically creating a new deal in Salesforce for your sales representatives to follow up.How this Zendesk – Salesforce integration works:- A new ticket appears in a Zendesk view
- Appy Pie Connect creates new leads in Salesforce
What Is Needed For Integration- A Zendesk account
- A Salesforce Account
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When this happens...
New Ticket
Then do this...
Create Deal
Help your business grow by converting your helpdesk tickets into deals in your CRM application. Once this integration is active, whenever a new ticket is added on Zendesk, Appy Pie Connect will create a new deal on Pipedrive, giving you an opportunity to sell your products or services. Don’t waste another minute! Automate your workflow in minutes without any programming knowledge.How this Zendesk – Pipedrive integration works- A new ticket is created on Zendesk
- Appy Pie Connect creates a new deal on Pipedrive
What Is Needed For Integration- A Zendesk account
- A Pipedrive account
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When this happens...
New Ticket
Then do this...
Create Event
Both Office 365 and Zendesk are popular applications that help business owners get more done. When you sync both of these apps, you add another level of efficiency in your workflow. After setting up this integration, Appy Pie Connect will automatically create new Office 365 events every time a new ticket is created on Zendesk. This integration helps you keep up with your schedule.How It Works- A new ticket is created on a Zendesk view
- Appy Pie Connect automatically creates an event in Office 365
What You Need- An Office 365 account
- A Zendesk account
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When this happens...
New Ticket
Then do this...
Send Channel Message
The Zendesk – Slack automation from Appy Pie Connect makes your customer support process more efficient. Once this connect is active, Appy Pie Connect will send a notification to your chosen slack channel whenever a new ticket is opened in Zendesk. This way you can notify your team of new tickets or get a private message about the support tickets that need a personal reply.How This Zendesk - Slack Integration Works- A new ticket is opened in Zendesk
- Appy Pie Connect sends a message to a chosen Slack channel with the ticket information
What You Need- A Zendesk account
- A Slack account
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When this happens...
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Then do this...{{item.actionTitle}}
It's easy to connect HubSpot + Zendesk without coding knowledge. Start creating your own business flow.
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New CompanyTriggers when a new company is available.
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New Contact
Triggers when a new contact is available.
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New Deal
Triggers when a new deal is available.
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New Deal in Stage
Triggers when a deal enters a specified deal.
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New Group
Triggers every time a new group is created in Zendesk.
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New Organization
Triggers once a new organization is added to Zendesk.
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New Ticket
Triggers every time a new ticket is added to a view.
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New User
Triggers when a new user is created in Zendesk.
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Updated Ticket
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
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Add Contact to List
Adds a contact to a specific static list. (Marketing Hub Starter plans and above)
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Add File to Contact
Adds a file to a specific contact.
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Associate Deal
Associates the deal with dealId with the contact.
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Create Company
Create a Company in HubSpot
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Create Deal
Create a Deal in HubSpot
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Create Ticket
Create a Ticket in HubSpot
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Create/Update Contact
Create or Update a contact in HubSpot
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Update Company
Update a Company in HubSpot"
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Update Deal
Update a Deal in HubSpot
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Create Organization
Create a new organization.
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Create Ticket
Create a new ticket.
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Create User
Create a new user.
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Update Organization
Update an existing organization.
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Update Ticket
Modify an existing ticket status or add comments.
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Update User
Modify an existing user.
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How HubSpot & Zendesk Integrations Work
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Step 1: Choose HubSpot as a trigger app and authenticate it on Appy Pie Connect.
(30 seconds)
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Step 2: Select "Trigger" from the Triggers List.
(10 seconds)
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Step 3: Pick Zendesk as an action app and authenticate.
(30 seconds)
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Step 4: Select a resulting action from the Action List.
(10 seconds)
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Step 5: Select the data you want to send from HubSpot to Zendesk.
(2 minutes)
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Your Connect is ready! It's time to start enjoying the benefits of workflow automation.
Integration of HubSpot and Zendesk
HubSpot?
HubSpot is a Marketing Automation software. It provides a platform that helps marketers to grow their business by connecting with their leads, generating leads and converting leads into customers. HubSpot offers the fplowing services:
Inbound Marketing – This is a type of marketing that helps in customer acquisition. It focuses on getting people to visit your website by using different channels like social media, blogging, and SEO.
– This is a type of marketing that helps in customer acquisition. It focuses on getting people to visit your website by using different channels like social media, blogging, and SEO. Sales Development – This is done by connecting with the sales team and providing them with a better understanding of the client’s needs.
– This is done by connecting with the sales team and providing them with a better understanding of the client’s needs. Event Management – This helps in setting up events for brand promotion and attracting new clients.
– This helps in setting up events for brand promotion and attracting new clients. Lead Management – This helps in tracking the leads that are coming from various sources.
– This helps in tracking the leads that are coming from various sources. Social Media Automation – This is done with the help of HubSpot’s social media tops like HootSuite and Twitter.
Zendesk?
Zendesk is an online helpdesk software used by businesses to provide support to their customers. It has been acquired by Salesforce and it provides its customers with helpdesk, training, marketing automation, analytics and billing features. Zendesk also offers a free version of its service to small companies.
HubSpot has partnered with Zendesk to integrate the two platforms together so that they can work well as a single spution. Using this integration, you can track all of your leads and contacts from Zendesk directly in HubSpot. You will also be able to send emails through HubSpot without logging into Zendesk. The integration uses webhooks to connect the two platforms. Webhooks are basically URLs that send information to other applications when something happens in the initial application. The integration allows users to access their contacts from Zendesk directly in their profile in HubSpot. It also shows the contact’s details in contact records in Hubspot so that you can manage your contacts easily without logging into Zendesk multiple times. To access your contacts and manage your leads effectively through a single interface, you should use Zendesk with HubSpot.
In this section we will discuss about the benefits of using HubSpot and Zendesk together for managing contacts and leads effectively. Here are some of the benefits of using the two platforms together:
Access Contacts from Multiple Sources. As mentioned above, HubSpot integrates Zendesk CRM which can facilitate a user to access contacts from multiple sources like Gmail, Google Calendar, Salesforce etc directly on their HubSpot profile. It allows users to monitor their contacts easily without logging into multiple applications over and over again.
As mentioned above, HubSpot integrates Zendesk CRM which can facilitate a user to access contacts from multiple sources like Gmail, Google Calendar, Salesforce etc directly on their HubSpot profile. It allows users to monitor their contacts easily without logging into multiple applications over and over again. Seamless Lead Tracking. By integrating HubSpot with Zendesk CRM, you can get a single view of your lead generation efforts right from within your HubSpot profile. It will allow you to track your leads across various channels like e-mails, phone calls, social media platforms etc easily without logging into different applications separately every time you want to track your leads.
By integrating HubSpot with Zendesk CRM, you can get a single view of your lead generation efforts right from within your HubSpot profile. It will allow you to track your leads across various channels like e-mails, phone calls, social media platforms etc easily without logging into different applications separately every time you want to track your leads. Manage Contacts Easily. Integration of HubSpot with Zendesk will allow you to add contacts directly from Zendesk into your profile in hubspot without having to log into Zendesk again and again. You can manually add them details or import all their details at once using an external CSV file or simply authorize Zendesk to automatically add contacts into your HubSpot account based on what they are doing on your web site (e.g., visiting specific pages.
Integration of HubSpot with Zendesk will allow you to add contacts directly from Zendesk into your profile in hubspot without having to log into Zendesk again and again. You can manually add them details or import all their details at once using an external CSV file or simply authorize Zendesk to automatically add contacts into your HubSpot account based on what they are doing on your web site (e.g., visiting specific pages. Create Campaigns Directly From Your Profile. With integrated HubSpot with Zendesk, you can create campaigns directly from your profile page in hubspot rather than logging into zendesk separately just for creating a campaign. A user can create campaigns in both Zendesk and hubspot based on what they are doing on your website (e.g., visiting specific pages. or they can create a campaign in both platforms at once using an external CSV file or manually adding them details one by one in both the systems.
With integrated HubSpot with Zendesk, you can create campaigns directly from your profile page in hubspot rather than logging into zendesk separately just for creating a campaign. A user can create campaigns in both Zendesk and hubspot based on what they are doing on your website (e.g., visiting specific pages. or they can create a campaign in both platforms at once using an external CSV file or manually adding them details one by one in both the systems. Emailing Contacts Directly From Your Profile. With integrated HubSpot with Zendesk, you can email contacts directly from your hubspot profile instead of logging into Zendesk alternatively just for sending an email out every time you wish to do so. A user can send emails from both platforms based on what they are doing on your website (e.g., visiting specific pages. or they can send emails from both platforms at once using an external CSV file or manually adding them details one by one in both the systems.
The process to integrate HubSpot and Xero may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.
