Gmail is the free, web-based email service from Google. Gmail's mail storage, search, and conversation features save you time and keep your messages secure.
Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.Zendesk Integrations
Gmail + ZendeskCreate Zendesk tickets from New Gmail Messages [REQUIRED : Business Gmail Account] Read More...
It's easy to connect Gmail + Zendesk without coding knowledge. Start creating your own business flow.
Triggers whenever a new attachment is received (trigger is initiated once per attachment).
Triggers when a new e-mail appears in the specified mailbox.
Triggers when you receive a new email that matches a search string you provide.
Triggers when you receive a new email in a label.
Triggers everytime you receive a new email and Starmark it within two days.
Triggers every time a new thread starts.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Draft a new email message(but don't send).
Creates a new label.
Draft a new email message & send it.
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Zendesk is a customer service software used by companies, including Google. Zendesk allows companies to manage their interactions with other companies and customers. Zendesk provides the ability to create an account and then manage all customers through the same platform. Gmail is a free email service offered by Google to all users worldwide. Gmail is accessed through the web or mobile platforms. Customers can use Gmail to send and receive emails and attachments. Both Gmail and Zendesk are used for customer relationship management (CRM. purposes. Zendesk integrates with Gmail allowing users to link both services together.
Zendesk offers a way for customers to manage all of their interactions from one platform. This means that all emails sent to a company from a customer can be managed from the same place. A user can view all of their emails from Gmail, as well as their tickets from within the Zendesk system. Any email sent to a customer service representative (CSR. at a company will be directly linked to their ticket in Zendesk. The CSR can then view the email in Gmail, and reply to it directly from there. However, they cannot click on links in the email because the ticket is not opened in the browser. It only appears in the right-hand side bar on the computer version of Gmail. The ticket number is also added to the subject of the email when replying to an email received from a customer. The subject line will then read “Your Ticket #XXXXX”.
The main benefit of integrating Gmail and Zendesk is that it makes customer management easier for businesses. All emails sent from customers can be managed from within the same platform, which saves time for business owners and allows them to see how many emails they have received from each customer. Business owners can now manage every interaction they have with customers in one place. It is also easier for business owners to check if a customer has been responded to or if they have an open or closed ticket. Business owners can also see if a customer is waiting for a response or if they have already received one.
Integrating Gmail and Zendesk allows businesses to use one system for both email and ticket management, making it easier for business owners to keep track of their incoming emails and replies. These tops are beneficial for businesses because they save time, and make it easier for business owners to stay organized and manage their customer interactions in one place.
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