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Integrate Gmail with Zendesk

Appy Pie Connect allows you to automate multiple workflows between Gmail and Zendesk

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About Gmail

Gmail is the free, web-based email service from Google. Gmail's mail storage, search, and conversation features save you time and keep your messages secure.

About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

Zendesk Integrations
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Best ways to Integrate Gmail + Zendesk

  • Gmail Integration Zendesk Integration

    Gmail + Zendesk

    Create Zendesk tickets from New Gmail Messages [REQUIRED : Business Gmail Account] Read More...
    Close
    When this happens...
    Gmail Integration New Email
     
    Then do this...
    Zendesk Integration Create Ticket
    Every now and then customers send support requests to your Gmail instead of your Zendesk support address. Use this Gmail – Zendesk integration to convert your Gmail messages into Zendesk tickets. After setting this integration up, whenever a new email is received on your Gmail, Appy Pie Connect will automatically create a new Zendesk ticket from the content on the email.
    How This Integration Works
    • A new message is received on Gmail
    • Appy Pie Connect creates a new Zendesk ticket from the email content
    What You Need
    • A Gmail account
    • A Zendesk account
  • Gmail Integration Zendesk Integration

    Gmail + Zendesk

    Create Ticket to Zendesk from New Attachment in Gmail Read More...
    Close
    When this happens...
    Gmail Integration New Attachment
     
    Then do this...
    Zendesk Integration Create Ticket
  • Gmail Integration Zendesk Integration

    Gmail + Zendesk

    Update User in Zendesk when New Attachment is created in Gmail Read More...
    Close
    When this happens...
    Gmail Integration New Attachment
     
    Then do this...
    Zendesk Integration Update User
  • Gmail Integration Zendesk Integration

    Gmail + Zendesk

    Create User to Zendesk from New Attachment in Gmail Read More...
    Close
    When this happens...
    Gmail Integration New Attachment
     
    Then do this...
    Zendesk Integration Create User
  • Gmail Integration Zendesk Integration

    Gmail + Zendesk

    Create Organization to Zendesk from New Attachment in Gmail Read More...
    Close
    When this happens...
    Gmail Integration New Attachment
     
    Then do this...
    Zendesk Integration Create Organization
  • Gmail Integration {{item.actionAppName}} Integration

    Gmail + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} Integration {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} Integration {{item.actionTitle}}
Connect Gmail + Zendesk in easier way

It's easy to connect Gmail + Zendesk without coding knowledge. Start creating your own business flow.

    Triggers
  • New Attachment

    Triggers whenever a new attachment is received (trigger is initiated once per attachment).

  • New Email

    Triggers when a new e-mail appears in the specified mailbox.

  • New Email Matching Search

    Triggers when you receive a new email that matches a search string you provide.

  • New Labeled Email

    Triggers when you receive a new email in a label.

  • New Starred Email

    Triggers everytime you receive a new email and Starmark it within two days.

  • New Thread

    Triggers every time a new thread starts.

  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

    Actions
  • Create Draft

    Draft a new email message(but don't send).

  • Create Label

    Creates a new label.

  • Send Email

    Draft a new email message & send it.

  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How Gmail & Zendesk Integrations Work

  1. Step 1: Choose Gmail as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Zendesk as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Gmail to Zendesk.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Gmail and Zendesk

Zendesk is a customer service software used by companies, including Google. Zendesk allows companies to manage their interactions with other companies and customers. Zendesk provides the ability to create an account and then manage all customers through the same platform. Gmail is a free email service offered by Google to all users worldwide. Gmail is accessed through the web or mobile platforms. Customers can use Gmail to send and receive emails and attachments. Both Gmail and Zendesk are used for customer relationship management (CRM. purposes. Zendesk integrates with Gmail allowing users to link both services together.

Integration of Gmail and Zendesk

Zendesk offers a way for customers to manage all of their interactions from one platform. This means that all emails sent to a company from a customer can be managed from the same place. A user can view all of their emails from Gmail, as well as their tickets from within the Zendesk system. Any email sent to a customer service representative (CSR. at a company will be directly linked to their ticket in Zendesk. The CSR can then view the email in Gmail, and reply to it directly from there. However, they cannot click on links in the email because the ticket is not opened in the browser. It only appears in the right-hand side bar on the computer version of Gmail. The ticket number is also added to the subject of the email when replying to an email received from a customer. The subject line will then read “Your Ticket #XXXXX”.

Benefits of Integration of Gmail and Zendesk

The main benefit of integrating Gmail and Zendesk is that it makes customer management easier for businesses. All emails sent from customers can be managed from within the same platform, which saves time for business owners and allows them to see how many emails they have received from each customer. Business owners can now manage every interaction they have with customers in one place. It is also easier for business owners to check if a customer has been responded to or if they have an open or closed ticket. Business owners can also see if a customer is waiting for a response or if they have already received one.

Integrating Gmail and Zendesk allows businesses to use one system for both email and ticket management, making it easier for business owners to keep track of their incoming emails and replies. These tops are beneficial for businesses because they save time, and make it easier for business owners to stay organized and manage their customer interactions in one place.

The process to integrate Gmail and Zendesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.