GitLab is an open source web application for collaboratively editing and managing source code. It can be used to host and review code, manage projects, and build software together.
Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.Zendesk Integrations
It's easy to connect GitLab + Zendesk without coding knowledge. Start creating your own business flow.
Trigger when a commit is made on the specified project.
Triggers on issue events, e.g. when an issue is opened, updated, or closed.
Triggers when a new job occurred.
Triggers on an open, merge, or close merge request event.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
I. Introduction:GitLab is a web-based application that allows for the management of Git repositories. It includes features such as issue tracking, code review, activity feeds and wikis. Zendesk is a customer service software company that offers cloud-based and on-premises products for companies to manage their customer service operations.
:Zendesk is a customer service software company that offers cloud-based and on-premises products for companies to manage their customer service operations. With Zendesk, companies can help their customers to respve issues, track the progress, reply to customer queries, and keep everything organized. The company was founded in Denmark in 2007 by Mikkel Svane, Morten Primdal, and Alexander Aghassipour. Its headquarters are located in San Francisco, California with an office in Copenhagen, Denmark.A screenshot of Zendesk’s dashboard interface:
GitLab is a web-based application that allows for the management of Git repositories. It includes features such as issue tracking, code review, activity feeds and wikis. It is used for projects that are too large for GitHub but not yet ready for a full-fledged commercial project management top. The software is written using Ruby on Rails framework and released under MIT license.GitLab is an open source alternative to tops like JIRA and Basecamp. GitLab provides issue tracking, code review, activity streams and wiki without any additional charges (apart from providing your own server. GitLab has been described as "a nice alternative to Basecamp" and "a good place to start". GitLab supports free open source projects with up to three users. A SaaS spution is also available with paid plans that support more users and additional features.The first public release was in 2011 by Dmitriy Connectorozhets who started it as a side project. In 2015 Fortune magazine included the company in its list. "10 hot startups you need to know".In April 2017, GitLab announced it had raised $20 million in funding. Investors include Google Ventures, Khosla Ventures, Battery Ventures and Y Combinator. Integration of GitLab and Zendesk
With the integration of Zendesk into GitLab, it allows companies to have a single platform for both developing software and managing the customer experience. Having a single platform means less time spent switching between different applications and reduces time spent training employees about how to use each separate application. The integration allows companies to manage all their customer interactions in one place and provides the opportunity for companies to combine two different functions into one business spution.:Integrating GitLab and Zendesk creates a powerful business spution for companies looking to create a single platform for both developing software and managing the customer experience. This integration gives companies the opportunity to combine two different functions into one business spution. Companies should consider integrating GitLab with Zendesk if they would like to have a single platform for developing software and managing the customer experience.References: https://www.zendesk.com/company/  https://about.gitlab.com/  https://www.zendesk.com/company/  https://blog.gitlab.com/posts/introducing_gitlab_and_gitlab_enterprise  https://www.wired.com/2014/10/gitlab-ceo-dmitriy-Connectorozhets/  https://www.fastcompany.com/3039701/most-innovative-companies-2015/10-hot-startups-you-need-to-know#slide=3  https://techcrunch.com/2017/04/23/gitlab-raises-another-20m-at-a-1b-valuation/  http://www.businessinsider.com/gitlab-raises-20m-at-1b-valuation-2017-4  http://www.zdnet.com/article/zendesk-merges-with-gitlab-to-offer-all-in-one-spution/
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