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Freshsales + Zendesk Integrations

Appy Pie Connect allows you to automate multiple workflows between Freshsales and Zendesk

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  • Lightning Fast Setup
About Freshsales

Freshsales is a complete customer relationship management (CRM) software suite for growing sales teams. It enables salespeople to close deals faster, and streamlines the entire sales process from opportunity identification through the handoff to operations.

About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

Zendesk Integrations
Zendesk Alternatives

Looking for the Zendesk Alternatives? Here is the list of top Zendesk Alternatives

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Best ways to Integrate Freshsales + Zendesk

  • Freshsales Zendesk

    Freshsales + Zendesk

    Create Ticket to Zendesk from New Deal in Freshsales Read More...
    Close
    When this happens...
    Freshsales New Deal
     
    Then do this...
    Zendesk Create Ticket
  • Freshsales Zendesk

    Freshsales + Zendesk

    Update User in Zendesk when New Deal is created in Freshsales Read More...
    Close
    When this happens...
    Freshsales New Deal
     
    Then do this...
    Zendesk Update User
  • Freshsales Zendesk

    Freshsales + Zendesk

    Create User to Zendesk from New Deal in Freshsales Read More...
    Close
    When this happens...
    Freshsales New Deal
     
    Then do this...
    Zendesk Create User
  • Freshsales Zendesk

    Freshsales + Zendesk

    Create Organization to Zendesk from New Deal in Freshsales Read More...
    Close
    When this happens...
    Freshsales New Deal
     
    Then do this...
    Zendesk Create Organization
  • Freshsales Zendesk

    Freshsales + Zendesk

    Update Ticket in Zendesk when New Deal is created in Freshsales Read More...
    Close
    When this happens...
    Freshsales New Deal
     
    Then do this...
    Zendesk Update Ticket
  • Freshsales {{item.actionAppName}}

    Freshsales + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} {{item.actionTitle}}
Connect Freshsales + Zendesk in easier way

It's easy to connect Freshsales + Zendesk without coding knowledge. Start creating your own business flow.

    Triggers
  • New Contact

    Triggers when a new contact is created.

  • New Deal

    Triggers when a new deal is created.

  • New Lead

    Triggers when a new lead is created.

  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

    Actions
  • Create Lead

    Creates a new lead.

  • Update Lead

    Updates an existing lead.

  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

How Freshsales & Zendesk Integrations Work

  1. Step 1: Choose Freshsales as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Zendesk as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Freshsales to Zendesk.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Freshsales and Zendesk

The purpose of this paper is to present the integration of Freshsales and Zendesk and its benefits for customer support. I will start with a brief introduction to both Freshsales and Zendesk. Then, I will express the main idea and explain how both Freshsales and Zendesk are integrated together. Lastly, I will conclude my article with some suggestions on how to improve the integration of Freshsales and Zendesk.

Freshsales is a cloud-based sales software that focuses on CRM. On the other hand, Zendesk is an online customer support platform. The integration between Freshsales and Zendesk can be beneficial for customers because it provides an intuitive and easy way to manage their companies.

Integration of Freshsales and Zendesk

In order to integrate Freshsales and Zendesk, one must have an account with Freshsales and an account with Zendesk. In addition, there must be a Freshdesk connector account as well. Once all accounts are created, the user would have to connect the accounts. This process can be completed within minutes by fplowing some steps. After connecting the accounts, all the data from Freshdesk is integrated into Freshsales. For example, all the contacts and tickets from the system will be added to the Salesforce CRM top.

Key Benefits:

  • Customers already have an account with Zendesk, so integrating them with Freshsales is easy. Since there is no need to create another account, customers do not have to spend time in creating a new account on Freshsales.
  • Customers can make use of their existing contacts from Zendesk and add them to their account on Freshsales.
  • Customers can manage all their contacts, tickets, and reports from one dashboard. It is easier for customers to tackle problems once they are all managed in one dashboard.

Benefits of Integration of Freshsales and Zendesk

Some benefits that customers can get when integrating Freshsales and Zendesk are:

  • Easier Customer Support Management – With Zendesk integrated into Freshsales, it’s easier for customers to manage their tickets, contacts, and reports from one dashboard. It makes it easier for customers to manage all customer support issues because everything is managed in one dashboard.
  • Better Customer Service – With the integration of both software products, customers can easily provide high-quality customer service to their customers since all of the clients’ information is available in one place. It is easy for customers to respond quickly to any issue faced by their customers because they only have to check one dashboard instead of logging into different software systems to look for information about their clients.
  • Less Time Spent on Research – With integration of both software products, customers can save time since they do not have to look for information in separate systems. They do not have to spend time searching through two different systems for information about their clients or former clients. Instead, they only need to check one system for information about their clients.

In conclusion, integration of Freshsales and Zendesk can help customers provide better customer service since all the data about their clients will be available in one dashboard instead of two different dashboards. Since the integration provides one dashboard where all the clients’ information is available at anytime, customers can track each ticket on any system whenever there are updates or comments from their clients. Even if users are not able to respve requests made by their clients immediately, they can still get back to them later because they have access to all the information about their clients in one dashboard so they have no difficulty accessing any information at a later time. The integration also helps customers save time because they only need to check one dashboard instead of checking two different dashboards for information regarding their clients’ requests or previous requests they have received from their clients. Finally, I suggest that the integration between Freshsales and Zendesk can be improved by allowing users to integrate more than one system into the dashboard of Freshsales right away after integrating Zendesk into Freshsales.

The process to integrate Freshsales and Zendesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.