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Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.
Twitter is a social networking platform that allows its users to send and read micro-blogs of up to 280-characters known as “tweets”. It is without a doubt the largest social network, and community, on the Internet.Twitter Integrations
It's easy to connect Freshdesk + Twitter without coding knowledge. Start creating your own business flow.
Triggers when a new customer is created.
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a Ticket is updated.
Triggers every time the specified user likes a tweet.
Triggers every time you create a new tweet.
Triggers whenever your chosen user gets a new follower.
Triggers whenever you gain a new follower.
Triggers from mention of search term in a specific geo location.
Triggers whenever a new tweet containing the specified search term (like a hashtag, username, word, or a phrase) is created by the user.
Triggers whenever a new tweet is published in the specified list of your choice.
Triggers every time a specific user tweets.
Allows you to create a User/Customer in Freshdesk for your support domain.
Create a ticket in Freshdesk for your domain.
A user is added to one of your lists.
Includes an image in the tweet.
Composes a tweet.
– Freshdesk is an integrated customer service spution that combines the power of email, web-based help desk ticketing system, live support and social media monitoring to manage customers with ease.
– Freshdesk gives the user a single view of all interactions with the customer across channels and allows you to effectively respond to multi-channel customer needs.
– Freshdesk has introduced a new integration with Twitter. With this integration, support tickets can be created directly from Twitter. To do this, just add any tweet with #fresh to @freshdesk_support on Twitter and Freshdesk will automatically create a ticket for you.
– Now support team can answer your queries via Twitter by replying to your tweets with #fresh. You can also reply back to them from Twitter so that they can help you right away.
– The integration is helpful to users as it helps them reduce time for creating tickets and focus more on spving their customer issues.
– This integration will make it easier for businesses to track feedback and respond to it quickly. It will also make it easier for users to find better sputions for their problems by sharing their feedback with the companies they interact with.
– With the integration of Freshdesk and Twitter, users will now get a seamless experience while interacting with the companies they are using. The implementation of this integration will also help companies in getting quick feedback on their products and services and improve customer experience.
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