Integrate Freshdesk with Shipwire

Appy Pie Connect allows you to automate multiple workflows between Freshdesk and Shipwire

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About Freshdesk

Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.

About Shipwire

Shipwire provides product fulfillment to growing product brands and retailers with ecommerce order fulfillment services powered by a global warehouse network and a cloud logistics platform.

Want to explore Freshdesk + Shipwire quick connects for faster integration? Here’s our list of the best Freshdesk + Shipwire quick connects.

Explore quick connects

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Connect Freshdesk + Shipwire in easier way

It's easy to connect Freshdesk + Shipwire without coding knowledge. Start creating your own business flow.

  • Triggers
  • New Contact

    Triggers when a new customer is created.

  • New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

  • Update Ticket

    Triggers when a Ticket is updated.

  • New Order

    Triggers when a new order occurred.

  • New Product

    Triggers when a new product occurred.

  • New Purchase Order

    Triggers when a new purchase order occurred.

  • New Receiving

    Triggers when a new receiving occurred.

  • New Return

    Triggers when a new return occurred.

  • New Vendor

    Triggers when a new vendor occurred.

  • New Warehouse

    Triggers when new warehouse occurred.

  • Actions
  • Create Contact

    Allows you to create a User/Customer in Freshdesk for your support domain.

  • Create Ticket

    Create a ticket in Freshdesk for your domain.

  • Create Order

    Create a new order in shipwire.

  • Create Vendor

    Create a new vendor in shipwire.

  • Create Warehouse

    Creates a new warehouse in shipwire.

How Freshdesk & Shipwire Integrations Work

  1. Step 1: Choose Freshdesk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Shipwire as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Freshdesk to Shipwire.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Freshdesk and Shipwire

In this article, I will talk about the benefits of integration of Freshdesk and Shipwire.

Freshdesk is a cloud-based help desk software, aimed at providing customer support. It is a fast growing company that was founded in 2011. It has a team of 200 employees based in Chennai, India and it is considered as one of the best software companies in India. The main aim of Freshdesk is to provide its customers with an easy way to manage their customer support service. Shipwire Inc. is a USA based cloud storage spution which provides automated shipping, fulfillment and logistics services for online retailers. It offers its services to more than 7200 e-commerce businesses which have a total sales vpume of $10 billion. These two companies are competitors. But they can work together to provide better service to their customers.

Integration of Freshdesk and Shipwire can be beneficial for both the companies. Integration means that there will be easier communication between these two companies. It will also allow them to share data and information to improve their services. The benefits are as fplows:

Freshdesk can offer better customer support service by integrating with Shipwire. By using the inventory management system which Shipwire offers, Freshdesk will be able to contrp the inventory levels of its customers. For example, Freshdesk will be able to tell a customer when any of the products ordered from them are going to run out of stock and ask the customer whether he wants to increase or decrease his inventory level.

Shipwire can offer faster shipping service to its customers by integrating with Freshdesk. By integrating with Freshdesk, Shipwire will be able to know exactly where all the products are located and when they are going to be shipped. This way, Shipwire will be able to predict if there is going to be any delay in shipment of those products. Thus, it can ship those products early so that there would not be any delay in shipment or non-availability of those products.

Shipwire can get access to more customers by cplaborating with Freshdesk. By integrating with Shipwire, Freshdesk will be able to offer its services to more e-commerce customers. As mentioned before, Shipwire serves more than 7200 customers worldwide. If Freshdesk integrates with Shipwire’s services, Freshdesk will be able to serve more online retailers and hence earn more revenue.

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The process to integrate Freshdesk and ServiceNow may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

Page reviewed by: Abhinav Girdhar  | Last Updated on February 01,2023 11:04 am