Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.
PayPal is an online payment service that lets you send payments quickly and securely online using a credit card or bank account. It is the quicker, safer way to pay and get paid online, in stores and more.Paypal Integrations
Freshdesk + PaypalSend invoice in Paypal when New Contact is created in Freshdesk Read More...
Freshdesk + PaypalAdd tracking information in Paypal when New Contact is created in Freshdesk Read More...
It's easy to connect Freshdesk + Paypal without coding knowledge. Start creating your own business flow.
Triggers when a new customer is created.
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a Ticket is updated.
Only refunded payments trigger this.
Only successfully payment data trigger this.
Allows you to create a User/Customer in Freshdesk for your support domain.
Create a ticket in Freshdesk for your domain.
Add tracking information with or without tracking numbers
Creates a draft invoice.
Creates an order
Sends or schedules an invoice, by ID, to be sent to a customer.
Freshdesk is a cloud-based customer support software which allows companies to manage inbound and outbound conversations. Freshdesk is particularly popular among start-ups and small businesses. It provides features like ticketing system, social media integration, marketing automation, analytics and mobile apps for Android and iOS operating systems. Freshdesk was founded by Girish Mathrubootham and Shan Krishnasamy in 2010.
PayPal is an American company that provides online money transfers, digital payment sputions, and online credit services. It operates as a Payment Service Provider (PSP. in 25 countries and is an e-money issuer in 11 additional countries. PayPal serves as the payment agent of last resort for the majority of eBay purchases. In 2014, PayPal moved $228 billion through its network, of which $52 billion was accounted for by transactions in the United States. The company has more than 188 million active user accounts in 190 markets and 25 currencies as of January 31, 2016.
Freshdesk Inc. has integrated with Paypal to allow customers to pay their invoices via the payment gateway. The integration allows users to pay through PayPal without leaving Freshdesk’s interface. With this integration, users can login to Paypal within Freshdesk and pay their outstanding invoices instantly without having to leave the dashboard. This also helps businesses reduce time on answering customer queries and improve their customer service response time.
The advantages of integrating Freshdesk and Paypal include:
Users do not have to leave the dashboard to pay their invoices. They can login to Paypal from within Freshdesk’s interface and pay their invoices instantly. This reduces time required to answer customer queries and improves business’s response time to customer queries. Users are able to track the status of their payments inside the Freshdesk dashboard. Users can also refer to Freshdesk’s help desk functionality while paying their invoices via PayPal. Users are provided with a link to all their invoices which they can view at any time. Users can view all invoices through a single page rather than going through multiple pages. Users can view all information related to the invoice including payment status, amount due, due date, etc. Users can also send an email to request any further information related to the invoice directly from their invoices. Users who provide subscription-based services can set up recurring billing for their customers. Customers can opt for auto-renewal anytime they want. Customers are able to pay only for the time period they actually use the service. This saves them money as they are charged only for time they use the service. Customers receive receipts for their invoices via email directly from Paypal. This reduces the work invpved in generating receipts for invoices manually or sending them via email after confirming payment from customers. Customers are provided with a confirmation email once they have paid off their invoices via PayPal. The email contains a link which redirects them back to Freshdesk’s dashboard to view information about their invoices directly from their emails. It also provides them with a “view receipt” option if they want further information about the invoice directly from their emails instead of logging into Freshdesk’s dashboard again. Customers will no longer need to go through the process of signing up for a PayPal account if they don’t already have one. They can now pay their invoices directly from Freshdesk’s dashboard without having to register for a new account on PayPal or log in to their existing account on PayPal separately. Customers can pay through PayPal using their credit card, debit card or bank account without needing a PayPal account at all. This reduces customers’ effort and time required for creating yet another account or logging in to PayPal when they want to pay their invoices quickly and easily via PayPal.
Integrating Freshdesk and Paypal reduces time spent on answering customer queries about invoicing by reducing the number of steps between providing service and receiving payment. It also eliminates the need for businesses to generate invoices manually or send them via email after confirming payment from customers because receipt receipts are sent directly from Paypal’s website to customers’ emails after payment is made via PayPal even though users are still able access information about their invoices directly from Freshdesk’s dashboard if they need it.
The process to integrate Freshdesk and OneNote may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.