Integrate Freshdesk with Odoo ERP Self Hosted

Freshdesk and Odoo ERP are online Customer support software’s. Freshdesk is an online customer support top while Odoo ERP is an ERP system which helps to manage the business better. Odoo ERP self hosted is a version of Odoo ERP that can be installed on your own server.

In the body, integration of Freshdesk and Odoo ERP is discussed in detail. Integration means that Freshdesk and Odoo ERP can share vital information about the customer with each other. For example, if a customer calls up for support services and has referred by a third party, this information is available in Freshdesk. However, it is not known to Odoo ERP. On the other hand, if a customer calls up for support services and has referred from the website, this information is available in Odoo ERP but not in Freshdesk. The integration of both these software’s enables the access to detailed record about the customer. Both Freshdesk and Odoo ERP can access details like:

Integration of Freshdesk and Odoo ERP also allows access to data like:

The benefit of integrating Freshdesk and Odoo ERP Self Hosted is that it prevents duplication of efforts as well as time wastage. This is because, once a case has been assigned to a particular agent, no one else will take over the case unless or until the assigned agent cannot handle the case and delegates it to someone else. Integration of Freshdesk and Odoo ERP also helps in avoiding loss of records or conflicts related to data entry. Whereas, if there is no integration between Freshdesk and Odoo ERP Self Hosted, then some vital information about the customer might be missing as there could be two separate entries for the same customer in two different softwares. This might lead to loss of vital information about the customer like his email id, phone number etc. To prevent this problem, integration of Freshdesk and Odoo ERP Self Hosted should be done. Integrating Freshdesk and Odoo ERP Self Hosted also saves time by automating repetitive tasks like logging into different systems to check the status of an issue etc. Another benefit of integrating Freshdesk and Odoo ERP Self Hosted is that it prevents duplication of efforts as well as time wastage. This is because, once a case has been assigned to a particular agent, no one else will take over the case unless or until the assigned agent cannot handle the case and delegates it to someone else. Moreover, integration of Freshdesk and Odoo ERP Self Hosted gives business owners to see live chat conversations between agents and customers. This helps business owners make decisions faster which ultimately helps them grow their business better. It also improves responsiveness of agents towards customers. This leads to better customer experience for both parties invpved in the conversation. It helps business owners save time as there is no need for them to wait for routine reports from agents about their performance, even though they are online all day long. They can view these reports anytime they want without having to track down specific agents for reports during working hours or after office hours. For more information, contact us at www.freshdesk-support-phone-number.com/odoo-erp-self-hosted

The process to integrate Freshdesk and Odoo ERP Self Hosted may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.