Freshdesk + Netlify Integrations

Freshdesk?

Freshdesk offers a SaaS support ticketing system that allows companies to provide customer support via live chat and email. They also offer in-app support for mobile applications, native and web applications.

Netlify?

Netlify offers hosting services that help developers build, deploy, and manage modern websites and web applications.

Integration of Freshdesk and Netlify

Freshdesk is an efficient top for support tickets with its capability to handle various customer queries via emails, live chat and mobile applications. On the other hand, Netlify provides exceptional features for web development including hosting, continuous deployment, static website generation, CDN delivery, and more.

There are many ways to integrate Freshdesk and Netlify for your business growth. One of the best ways is by leveraging the powerful features of Freshdesk and integrating it with Netlify. This will allow you to automatically create a live site from a draft site on Netlify when users create a new support ticket on Freshdesk. You can also use Netlify’s build tops to build your website locally, push your changes to Netlify and have your deployment up and running within minutes. You can connect your Freshdesk account with your Netlify account to automate these processes using Zapier.

Zapier?

Zapier is a web automation service that allows you to create workflows between web apps like Freshdesk and Netlify. For example, you can use Zapier to create a workflow which will automatically create a live site from a draft site on Netlify when a user creates a new support ticket on Freshdesk. This workflow will also allow you to push your changes to Netlify and have your deployment up and running within minutes. Through Zaps, you can integrate multiple apps which means, you can automate complex tasks easily. It also offers great flexibility by allowing you to choose from hundreds of different Trigger Apps and Actions Apps.

How do I create a Zap between Freshdesk and Netlify?

Step 1. Login to Zapier with your existing Freshdesk account or create a new one here. If there is no option for ‘Login with Social Account’ then you need to create an account on Zapier. Once you’ve logged in, go ahead and click on the ‘Make a Zap!’ button on the top right corner of the screen. This will take you to Zap Editor where you can set up your first Zaps.

Step 2. Select ‘Apps’ from the left sidebar of the Zap Editor screen. Then select Freshdesk as your Trigger App from the list of available apps and then search for ‘Netlify’ in the list of available Actions Apps on the right sidebar of the screen. Once done, drag Netlify over to ‘When This Happens’ section of the screen.

Step 3. You will be taken back to the editor screen where you can now enter the details of your Zaps. The ‘When’ section should show ‘New Ticket Created’ as your trigger event (you will see this event appear on only Freshdesk app. In the ‘That’ section, select ‘Create New Site on Netlify’ action from the drop down menu. You can adjust other settings such as triggering email along with this action if required. Now click Test This Zap to verify whether your Zaps works or not. Click Create Zap once everything looks good. You will be asked to activate your Zaps account (if you don’t already have one. before you can use it. You will receive an email with further instructions about activating your account after you hit Activate Zap button. Your Zap will now be added on the Zapier dashboard under ‘My Zaps’ tab where you can edit it further if needed. You can easily add more Zaps using this process in order to automate any other actions between Freshdesk and Netlify.

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