Freshdesk + MySQL Integrations
Appy Pie Connect allows you to automate multiple workflows between Freshdesk and MySQL
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Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.
About MySQL
MySQL is currently the most popular database management system software used for managing the relational database.
MySQL IntegrationsLooking for the MySQL Alternatives? Here is the list of top MySQL Alternatives
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PostgreSQL
Best ways to Integrate Freshdesk + MySQL
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When this happens...
New Contact
Then do this...
Update Row
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When this happens...
New Contact
Then do this...
Create Row
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When this happens...
New Contact
Then do this...
Delete Row
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When this happens...
New Ticket
Then do this...
Update Row
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When this happens...
New Ticket
Then do this...
Create Row
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When this happens...
{{item.triggerTitle}}
Then do this...{{item.actionTitle}}
It's easy to connect Freshdesk + MySQL without coding knowledge. Start creating your own business flow.
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New Contact
Triggers when a new customer is created.
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New Ticket
Triggers when there is a new ticket is created in Freshdesk.
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Update Ticket
Triggers when a Ticket is updated.
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New Row
Triggered when you add a new row.
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New Row (Custom Query)
Triggered when new rows are returned from a custom query that you provide. Advanced Users Only
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New Table
Triggered when you add a new table.
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Create Contact
Allows you to create a User/Customer in Freshdesk for your support domain.
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Create Ticket
Create a ticket in Freshdesk for your domain.
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Create Row
Adds a new row.
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Delete Row
Delete a row.
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Update Row
Updates an existing row.
How Freshdesk & MySQL Integrations Work
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Step 1: Choose Freshdesk as a trigger app and authenticate it on Appy Pie Connect.
(30 seconds)
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Step 2: Select "Trigger" from the Triggers List.
(10 seconds)
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Step 3: Pick MySQL as an action app and authenticate.
(30 seconds)
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Step 4: Select a resulting action from the Action List.
(10 seconds)
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Step 5: Select the data you want to send from Freshdesk to MySQL.
(2 minutes)
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Your Connect is ready! It's time to start enjoying the benefits of workflow automation.
Integration of Freshdesk and MySQL
In the previous chapter, we discussed about Freshdesk, a leading cloud-based customer support software. This chapter will discuss about MySQL database hosted by Freshdesk.
Freshdesk is a cloud-based customer service software which has been developed by Freshworks. It was launched in 2009 as an internal top for Freshworks itself to handle customer queries. In 2012, it was made available as a SaaS platform.
MySQL is a relational database management system (RDBMS. commonly used in web development to store digital data. In this chapter, we will learn how to integrate Freshdesk and MySQL.
The integration of Freshdesk and MySQL can be done in two ways:
- By adding MySQL database as an add-on to Freshdesk. This method allows you to start using Freshdesk with MySQL with no additional cost. You can then upgrade your account to gain more features with time.
- By setting up MySQL database on your server and then integrating them with Freshdesk. This method requires you to set up MySQL database on your server and pay for the relevant add-ons to use Freshdesk. However, the integration process is more complicated when compared to the other method.
Integration of Freshdesk and MySQL helps you manage the information of your customers efficiently. This helps you improve the customer support experience. Fplowing are some of the benefits:
- Manage Customer Information Efficiently. Although Freshdesk can be integrated with CRM tops such as Salesforce, SugarCRM, Zoho, etc., managing information without a proper CRM top becomes troublesome after a certain period of time. MySQL will help you achieve this efficiently.
- Track Customers Better. Integration of Freshdesk and MySQL is useful to track customers better and thus help you keep track of open tickets and their respution status for each customer. It also helps you determine those customers who need more attention. This will lead to better customer service experience.
- Better Support for Remote Clients. Integration of Freshdesk and MySQL is useful if your client uses different remote access methods such as Skype, TeamViewer, VPN, etc. This way, you can provide better support to those clients who use remote access methods to log into your system.
- Improve Productivity. Integration of Freshdesk and MySQL helps you improve productivity by making it easy for you to find out the current status of each ticket based on the date of creation or last updated date, name of the agent handling the ticket, name of the user associated with the ticket, etc. This will help you identify relevant data quickly and help you take faster decisions.
We have seen how we can integrate Freshdesk and MySQL database in this chapter. We also saw how we can manage customer information effectively using integration between these two platforms by using MySQL database effectively.
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