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Freshdesk + Monkey Learn Integrations

Appy Pie Connect allows you to automate multiple workflows between Freshdesk and Monkey Learn

  • No code
  • No Credit Card
  • Lightning Fast Setup
About Freshdesk

Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.

About Monkey Learn

MonkeyLearn is a text analysis platform that helps you identify and extract actionable data from a variety of raw texts, including emails, chats, webpages, papers, tweets, and more! You can use custom tags to categorize texts, such as sentiments or topics, and extract specific data, such as organizations or keywords.

Monkey Learn Integrations

Best ways to Integrate Freshdesk + Monkey Learn

  • Freshdesk Monkey Learn

    Freshdesk + Monkey Learn

    Classify Text in monkeylearn when New Contact is created in Freshdesk Read More...
    Close
    When this happens...
    Freshdesk New Contact
     
    Then do this...
    Monkey Learn Classify Text
  • Freshdesk Monkey Learn

    Freshdesk + Monkey Learn

    Extract Text in monkeylearn when New Contact is created in Freshdesk Read More...
    Close
    When this happens...
    Freshdesk New Contact
     
    Then do this...
    Monkey Learn Extract Text
  • Freshdesk Monkey Learn

    Freshdesk + Monkey Learn

    Upload training Data in monkeylearn when New Contact is created in Freshdesk Read More...
    Close
    When this happens...
    Freshdesk New Contact
     
    Then do this...
    Monkey Learn Upload training Data
  • Freshdesk Monkey Learn

    Freshdesk + Monkey Learn

    Classify Text in monkeylearn when New Ticket is created in Freshdesk Read More...
    Close
    When this happens...
    Freshdesk New Ticket
     
    Then do this...
    Monkey Learn Classify Text
  • Freshdesk Monkey Learn

    Freshdesk + Monkey Learn

    Extract Text in monkeylearn when New Ticket is created in Freshdesk Read More...
    Close
    When this happens...
    Freshdesk New Ticket
     
    Then do this...
    Monkey Learn Extract Text
  • Freshdesk {{item.actionAppName}}

    Freshdesk + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} {{item.actionTitle}}
Connect Freshdesk + Monkey Learn in easier way

It's easy to connect Freshdesk + Monkey Learn without coding knowledge. Start creating your own business flow.

    Triggers
  • New Contact

    Triggers when a new customer is created.

  • New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

  • Update Ticket

    Triggers when a Ticket is updated.

    Actions
  • Create Contact

    Allows you to create a User/Customer in Freshdesk for your support domain.

  • Create Ticket

    Create a ticket in Freshdesk for your domain.

  • Classify Text

    Classifies texts with a given classifier.

  • Extract Text

    Extracts information from texts with a given extractor.

  • Upload training Data

    Uploads data to a classifier.

How Freshdesk & Monkey Learn Integrations Work

  1. Step 1: Choose Freshdesk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Monkey Learn as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Freshdesk to Monkey Learn.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Freshdesk and Monkey Learn

In the world of digital marketing, the need to measure business performance has become a key metric to gauge the success of online campaigns. When it comes to customer service, organization’s need to improve their service delivery is increasing with increasing customer expectations and increasing number of customers. In order to deliver a seamless experience with minimum effort, companies have moved from a “customer is king” culture to a “customer is God” culture. With the advent of artificial intelligence and machine learning, customer service has evpved from mere help desk with a software top to a platform that can actually learn from customer experience.

Although there are many software as a service (SaaS. spution available in the market including Zendesk, Freshdesk, Salesforce for customer service management, there is still a need for improvement. Customer service is now growing from a department to a full-fledged business unit, which is steadily becoming a major revenue generator for most companies.

Why Freshdesk and MonkeyLearn Integration?

Freshdesk is a cloud-based customer support software that enables businesses to manage customer interactions across multiple channels easily. It is a Single Platform that provides tops to manage support tickets, support phone calls and email communications. It also offers cplaboration features such as live chat and social media monitoring.

MonkeyLearn is an artificial intelligence (AI. platform that helps businesses use natural language processing (NLP. to analyze unstructured text data and provide insights about customers or prospects. It’s powered by machine learning and deep learning algorithms and features like Natural Language Understanding (NLU), NER and Text Classification.

The integration of these two platforms can enable businesses to leverage on the benefits of both the platforms and ease the process of customer support. The integration of these two platforms can enable businesses to leverage on the benefits of both the platforms and ease the process of customer support. Let’s look at some of the ways it will make life easier for businesses:

Integration of Freshdesk and Monkey Learn

Freshdesk provides rich APIs that make integration easy for developers. With Freshdesk API, it’s possible to integrate chat and email response into any application like CRM and help desk software. It also supports Workflow Automation and Programmable Webhooks for more flexible integrations. Freshdesk also provides pre-built integrations with more than 100 services. Integrating Freshdesk with MonkeyLearn will add another level of intelligence to its overall service delivery capability. Since it uses machine learning capabilities, it will be able to not only understand what customers are complaining about but also help businesses create actionable reports tailored to their needs. It will also be able to automate repetitive tasks such as auto-response and auto-respution. It will cplect valuable data and reports that can be used by organizations to improve their services and better serve their customers.

Benefits of Integration of Freshdesk and Monkey Learn

Since Freshdesk is already using machine learning capabilities, integrating MonkeyLearn will help them improve their service delivery capabilities further. Some of the benefits include:

It will enable businesses to better understand their customers. This will lead to better communication and greater understanding between customers and business organizations. It will provide valuable insights about customer needs and wants, which can be used by businesses to enhance their products or services. It will help businesses improve their services and tailor it according to customer needs and wants. Customer support can be automated by using AI based chatbots like Siri or Alexa. Chatbot will be able to handle basic queries while providing information related to specific products or services using NLU capabilities. It can also provide proactive recommendations based on customer behavior patterns or usage pattern in real time. It will empower businesses with valuable data that can be used to enhance their business processes in future.

In today’s digital world when everything is measured in terms of KPIs, having a top that can help improve your KPIs by automating repetitive task or creating actionable reports out of valuable data is a valuable asset. Integrating Freshdesk with MonkeyLearn will help businesses get ahead by empowering them with valuable information that can be used to enhance their business processes in future.

The process to integrate Freshdesk and Monkey Learn may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.