Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.
MongoDB is an open-source document-based database management tool that stores data in JSON-like formats. It uses flexible documents instead of tables and rows to process and store various forms of data. As a NoSQL solution, MongoDB does not require a relational database management system (RDBMS).MongoDB Integrations
It's easy to connect Freshdesk + MongoDB without coding knowledge. Start creating your own business flow.
Triggers when a new customer is created.
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a Ticket is updated.
Triggers when you add a new collection.
Triggers when you add a new database.
Triggers when you add a new document to a collection.
Triggers when you add a new field to a collection.
Allows you to create a User/Customer in Freshdesk for your support domain.
Create a ticket in Freshdesk for your domain.
Create a new document in a collection of your choice.
Freshdesk is a cloud-based customer support service application. It helps streamline customer interaction and deliver great customer experience by providing features like live chat, email and social media support, knowledge base and self-service ticketing. It can help you create and design a fully functional customer support system in minutes.
MongoDB is a cross-platform document store database that provides high availability and high performance. It is designed for scalability in mind as it can handle large amounts of data. It is used for storing structured and unstructured data. MongoDB has a rich query language that is easy to learn and helps perform complex queries in a simple manner.
Integration of Freshdesk and MongoDB makes the Freshdesk application more powerful and scalable. It helps in respving issues with ease as well as improves the overall customer experience by providing real-time sputions. This integration helps in storing all the data like tickets, responses, contacts, etc., in MongoDB database and allows you to access it anytime from anywhere using the web conspe or API.
Benefits of integration of Freshdesk and MongoDB include:
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