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Freshdesk + MongoDB Integrations

Appy Pie Connect allows you to automate multiple workflows between Freshdesk and MongoDB

  • No code
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  • Lightning Fast Setup
About Freshdesk

Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.

About MongoDB

MongoDB is an open-source document-based database management tool that stores data in JSON-like formats. It uses flexible documents instead of tables and rows to process and store various forms of data. As a NoSQL solution, MongoDB does not require a relational database management system (RDBMS).

MongoDB Integrations

Best ways to Integrate Freshdesk + MongoDB

  • Freshdesk MongoDB

    Freshdesk + MongoDB

    Create Document to MongoDB from New Contact in Freshdesk Read More...
    Close
    When this happens...
    Freshdesk New Contact
     
    Then do this...
    MongoDB Create Document
  • Freshdesk MongoDB

    Freshdesk + MongoDB

    Create Document to MongoDB from New Ticket in Freshdesk Read More...
    Close
    When this happens...
    Freshdesk New Ticket
     
    Then do this...
    MongoDB Create Document
  • Freshdesk MongoDB

    Freshdesk + MongoDB

    Create Document from MongoDB from Update Ticket to Freshdesk Read More...
    Close
    When this happens...
    Freshdesk Update Ticket
     
    Then do this...
    MongoDB Create Document
  • Freshdesk Freshdesk

    MongoDB + Freshdesk

    Create Contact to Freshdesk from New Document in MongoDB Read More...
    Close
    When this happens...
    Freshdesk New Document
     
    Then do this...
    Freshdesk Create Contact
  • Freshdesk Freshdesk

    MongoDB + Freshdesk

    Create Ticket to Freshdesk from New Document in MongoDB Read More...
    Close
    When this happens...
    Freshdesk New Document
     
    Then do this...
    Freshdesk Create Ticket
  • Freshdesk {{item.actionAppName}}

    Freshdesk + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} {{item.actionTitle}}
Connect Freshdesk + MongoDB in easier way

It's easy to connect Freshdesk + MongoDB without coding knowledge. Start creating your own business flow.

    Triggers
  • New Contact

    Triggers when a new customer is created.

  • New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

  • Update Ticket

    Triggers when a Ticket is updated.

  • New Collection

    Triggers when you add a new collection.

  • New Database

    Triggers when you add a new database.

  • New Document

    Triggers when you add a new document to a collection.

  • New Field

    Triggers when you add a new field to a collection.

    Actions
  • Create Contact

    Allows you to create a User/Customer in Freshdesk for your support domain.

  • Create Ticket

    Create a ticket in Freshdesk for your domain.

  • Create Document

    Create a new document in a collection of your choice.

How Freshdesk & MongoDB Integrations Work

  1. Step 1: Choose Freshdesk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick MongoDB as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Freshdesk to MongoDB.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Freshdesk and MongoDB

Freshdesk?

Freshdesk is a cloud-based customer support service application. It helps streamline customer interaction and deliver great customer experience by providing features like live chat, email and social media support, knowledge base and self-service ticketing. It can help you create and design a fully functional customer support system in minutes.

MongoDB?

MongoDB is a cross-platform document store database that provides high availability and high performance. It is designed for scalability in mind as it can handle large amounts of data. It is used for storing structured and unstructured data. MongoDB has a rich query language that is easy to learn and helps perform complex queries in a simple manner.

Integration of Freshdesk and MongoDB

Integration of Freshdesk and MongoDB makes the Freshdesk application more powerful and scalable. It helps in respving issues with ease as well as improves the overall customer experience by providing real-time sputions. This integration helps in storing all the data like tickets, responses, contacts, etc., in MongoDB database and allows you to access it anytime from anywhere using the web conspe or API.

Benefits of Integration of Freshdesk and MongoDB

Benefits of integration of Freshdesk and MongoDB include:

  • Better customer experience. It is important to take care of your customers and provide them the best possible experience. Integration of Freshdesk with MongoDB helps improve the speed of response to each customer query and respves any issue in a short span of time. This way the customers feel better about you and have a better experience when dealing with your company. 2. Easy operation. The transition from Freshdesk to MongoDB is easy as they are both cloud-based applications. All you need to do is integrate them so that all data on Freshdesk is stored in MongoDB. This way you can access the tickets/responses/contacts/etc., anytime from anywhere using the web conspe or API. 3. Scalability. Integration of Freshdesk with MongoDB helps increase the scalability of your business because it stores all the information related to customers on one centralized database which makes it easier to manage than having multiple databases across different servers. 4. Security. Integration of Freshdesk with MongoDB provides high security as the data (tickets/responses/contacts/etc.. is stored on MongoDB which runs on redundant servers with several layers of security. All changes to the database are tracked through auditing for compliance purposes. 5. Easy to integrate. Both Freshdesk and MongoDB are cloud-based applications; hence integrating them is easy. All you need to do is install the connector app on both sides. one on Freshdesk server and other on MongoDB server. Once installed, all data related to users/tickets/responses/contacts/etc., will be synced between the two systems without much effort. 6. Better search capabilities. Earlier, searching for information on Freshdesk was not very easy as it depended upon multiple databases on different servers. But now, after integration with MongoDB, you can easily search for any specific information using the web conspe or API, even if they are stored in different systems or servers. 7. Faster and less expensive. After integration of Freshdesk with MongoDB, it takes less time to add more capacity to your system because there is only one centralized database versus multiple databases spread across different servers. And also, since its a cloud-based application, it costs less money for deployment as well as maintenance.

The process to integrate Freshdesk and MongoDB may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.