Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.
Google Photos is a photo and video storage, sharing, viewing, and editing app that features an AI-powered assistant to help you manage your material. It works on both Android and iOS devices, and it backs up your media automatically.
It's easy to connect Freshdesk + Google Photos without coding knowledge. Start creating your own business flow.
Triggers when a new customer is created.
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a Ticket is updated.
Allows you to create a User/Customer in Freshdesk for your support domain.
Create a ticket in Freshdesk for your domain.
Creates an album.
Upload new media.
Freshdesk is a customer support software that provides features like email ticketing, community forums, and live chat. This makes it easy for customers to contact the company and respve their queries. In case of Google Photos, it is a cloud photo management application that allows users to store, organize, and share photos and videos with others. It is available for free on Google Play Store and Apple App Store.
Freshdesk and Google Photos can be integrated because they both provide similar services. Freshdesk has an option called “Google Photos” in its app library. Users can use this option to integrate Google Photos with Freshdesk. Freshdesk can be used by agents to have access to multiple Google Photos albums. In order to create a ticket, employees need to select the photo from the album or pick a photo from their device. They can also attach a comment to the ticket created.
If employees want to attach a photo from Google Photos to a ticket created in Freshdesk, they can simply click on the photo and drag it into Freshdesk. The same photo will also be visible in the app along with other photos from the same album. This integration streamlines workflows between employees and customers.
Freshdesk and Google Photos are two applications that have a lot of similarities. They both provide customer support services. Therefore, they should be integrated with each other.
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