Freshdesk + Flipkart Integrations

Freshdesk

Freshdesk is a cloud based customer support software application. It helps companies in automating their workflow and providing an enhanced customer experience. It helps companies to improve efficiency, reduce costs, and make it easy for customers to get help from anywhere. It was founded by Girish Mathrubootham and Shan Krishnasamy in 2010.

Flipkart

Flipkart is India’s largest online marketplace, headquartered in Bengaluru, India. It was founded in 2007 by Sachin Bansal and Binny Bansal (not related. It is operated by the e-commerce company Flipkart Pvt. Ltd. Flipkart has about 80,000 employees as of December 2016 and offers 1 million products across 80 categories. Flipkart acquired Myntra on May 18, 2014, a deal which made them the second most visited e-commerce website in India. On August 9, 2015, Flipkart acquired fashion retailers Jabong for $70 million. In May 2016, Flipkart announced that they had raised $1.4 billion in funding from Tencent, eBay and Microsoft and on September 12, 2016, they announced $1 billion in fresh funding from Japan’s SoftBank group. In May 2017, the company received another $1.4 billion in funding led by Tencent at a valuation of $11.6 billion.

Flipkart partnered with Freshdesk in March 2016 to enhance their customer service experience even further. The partnership enables both the companies to share best practices and learn from each other’s strengths, helping them to provide an enhanced customer experience across channels. This integration will allow Flipkart to add new features to its existing customer care service through a single platform, which will enable easier management of customers and their interactions across channels. A result of this integration has seen a 10% increase in customer satisfaction score in just 6 months with a reduction in time taken to spve a customer query by 50%.

It allows companies to easily manage their customer support operations by providing all the relevant information at one place and eliminating the need for multiple cross-channel support tops. It also streamlines processes like ticketing, knowledge management, social media handling, quality assurance, and analytics. The integration means that users can respve customers issues over email and chat simultaneously which saves time and effort of the support team and improves the customer experience. It also makes it easier to transfer customers between channels to ensure that the right channel is used for each person’s needs instead of just one or two channels being used by everyone. Both companies benefit from reduced costs since they do not need to spend on additional tops or hiring more people. This integration also helps companies to analyse customer data better than before by using the combined data from both platforms like how many times a customer has been contacted or what were their queries. This information can be used to improve the customer service process in future.

Integrations like these are good for both customers and businesses since they help in improving the user experience while reducing cost and time spent on managing support operations. It reduces stress on employees by making it easier for them to handle more customers’ queries with greater ease.

The process to integrate Freshdesk and Flipkart may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.