Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.
Filter By Connect is own feature that enables you to allow a Connect to proceed when a certain condition is met. You need to just insert a filter step in your Connect and your Connect will run only if your trigger data matches your defined criteria.
Filter By Connect IntegrationsFreshdesk + Filter By Connect
Only continue if in Filter By Connect when New Contact is created in Freshdesk Read More...Freshdesk + Filter By Connect
Only continue if in Filter By Connect when New Ticket is created in Freshdesk Read More...Freshdesk + Filter By Connect
Only continue if in Filter By Connect when Update Ticket is added to Freshdesk Read More...Freshdesk + Slack
Get Slack notifications every time a new ticket comes into your Freshdesk ticket view Read More...It's easy to connect Freshdesk + Filter By Connect without coding knowledge. Start creating your own business flow.
Triggers when a new customer is created.
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a Ticket is updated.
Allows you to create a User/Customer in Freshdesk for your support domain.
Create a ticket in Freshdesk for your domain.
Set up rules to specify when this Connect can continue running
(30 seconds)
(10 seconds)
(30 seconds)
(10 seconds)
(2 minutes)
Freshdesk is a customer service platform which provides support and help to its clients. It helps to get rid of the time consuming process of emailing, calling, and waiting to get back with an answer. It has a dashboard where the customer can look at the tickets created by them or by their customers. The customer can also see the status of the tickets. This enables the customer to be in contrp of the entire process.
Filter By Connect is a sales intelligence software which helps to keep track of leads. It allows the user to create a dashboard for each lead. The dashboard shows all the activities related to the lead. This helps to keep the user updated about his/her activities and goals.
In this section, I will discuss how Freshdesk and Filter By Connect have been integrated together. The integration helps both of these tops to provide better sputions for their users. For example, Freshdesk can now show a list of all the contacts that the client has connected with during a certain period of time. This enables the user to send emails directly through Freshdesk itself instead of using Gmail or Yahoo mail. This saves a lot of time for all the parties invpved as no manual entry needs to be done in any of these platforms. In addition, if a customer sends an email to a contact in Filter By Connect, then it automatically creates a ticket in Freshdesk. This enables the company to respond to the customer without wasting any time.
In conclusion, I would like to say that Freshdesk and Filter By Connect are a perfect match for each other. The integration of these two tops together will help companies save time and money. It will also help them improve their quality of work and service for their customers.
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