Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.
Drift is a messaging tool that allows businesses to communicate with website visitors and consumers in real-time and from any location.
It's easy to connect Freshdesk + Drift without coding knowledge. Start creating your own business flow.
Triggers when a new customer is created.
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a Ticket is updated.
Triggers each time when a new message in a conversation is received.
Allows you to create a User/Customer in Freshdesk for your support domain.
Create a ticket in Freshdesk for your domain.
Create or update a contact.
Updates an existing contact.
Freshdesk is a cloud-based customer support software for businesses that enable you to provide customer service from a single place. It helps you to help customers more effectively and keeps your support team connected and organized. Its features include:
Real-time analytics and insights
Customer messaging and notifications
Social media integrations
Live chat and cplaboration
Support and knowledge base management
Intuitive user interface and reporting tops.
On the other hand, Drift is an enterprise-grade marketing automation platform that helps you to automatically deliver the right message to the right customer at the right time. It combines CRM data with real-time web activity to build personal relationships with potential customers through automated email campaigns. Its features include:
Email marketing automation
Lead generation and nurturing
Social media monitoring and engagement.
The integration of Drift and Freshdesk provides a seamless experience for customers and prospects while they move through each stage of the buying cycle. The integration of Drift and Freshdesk allows users to build relationships with prospects through personalized engagement during each stage of the buyer's journey. You can use the fplowing advantages of the integration of Freshdesk and Drift:
The process to integrate Freshdesk and Drift may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.