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Freshdesk + Drift Integrations

Appy Pie Connect allows you to automate multiple workflows between Freshdesk and Drift

  • No code
  • No Credit Card
  • Lightning Fast Setup
About Freshdesk

Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.

About Drift

Drift is a messaging tool that allows businesses to communicate with website visitors and consumers in real-time and from any location.

Drift Integrations

Best ways to Integrate Freshdesk + Drift

  • Freshdesk Drift

    Freshdesk + Drift

    Create or Update Contact From External to Drift from New Contact in Freshdesk Read More...
    Close
    When this happens...
    Freshdesk New Contact
     
    Then do this...
    Drift Create or Update Contact From External
  • Freshdesk Drift

    Freshdesk + Drift

    Update Known Contact in Drift when New Contact is created in Freshdesk Read More...
    Close
    When this happens...
    Freshdesk New Contact
     
    Then do this...
    Drift Update Known Contact
  • Freshdesk Drift

    Freshdesk + Drift

    Create or Update Contact From External to Drift from New Ticket in Freshdesk Read More...
    Close
    When this happens...
    Freshdesk New Ticket
     
    Then do this...
    Drift Create or Update Contact From External
  • Freshdesk Drift

    Freshdesk + Drift

    Update Known Contact in Drift when New Ticket is created in Freshdesk Read More...
    Close
    When this happens...
    Freshdesk New Ticket
     
    Then do this...
    Drift Update Known Contact
  • Freshdesk Drift

    Freshdesk + Drift

    Create or Update Contact From External from Drift from Update Ticket to Freshdesk Read More...
    Close
    When this happens...
    Freshdesk Update Ticket
     
    Then do this...
    Drift Create or Update Contact From External
  • Freshdesk {{item.actionAppName}}

    Freshdesk + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} {{item.actionTitle}}
Connect Freshdesk + Drift in easier way

It's easy to connect Freshdesk + Drift without coding knowledge. Start creating your own business flow.

    Triggers
  • New Contact

    Triggers when a new customer is created.

  • New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

  • Update Ticket

    Triggers when a Ticket is updated.

  • New Message

    Triggers each time when a new message in a conversation is received.

    Actions
  • Create Contact

    Allows you to create a User/Customer in Freshdesk for your support domain.

  • Create Ticket

    Create a ticket in Freshdesk for your domain.

  • Create or Update Contact From External

    Create or update a contact.

  • Update Known Contact

    Updates an existing contact.

How Freshdesk & Drift Integrations Work

  1. Step 1: Choose Freshdesk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Drift as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Freshdesk to Drift.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Freshdesk and Drift

Freshdesk is a cloud-based customer support software for businesses that enable you to provide customer service from a single place. It helps you to help customers more effectively and keeps your support team connected and organized. Its features include:

Real-time analytics and insights

Customer messaging and notifications

Social media integrations

Live chat and cplaboration

Support and knowledge base management

Intuitive user interface and reporting tops.

On the other hand, Drift is an enterprise-grade marketing automation platform that helps you to automatically deliver the right message to the right customer at the right time. It combines CRM data with real-time web activity to build personal relationships with potential customers through automated email campaigns. Its features include:

Marketing automation

Email marketing automation

Lead generation and nurturing

Social media monitoring and engagement.

  • Integration of Freshdesk and Drift:
  • The integration of Drift and Freshdesk provides a seamless experience for customers and prospects while they move through each stage of the buying cycle. The integration of Drift and Freshdesk allows users to build relationships with prospects through personalized engagement during each stage of the buyer's journey. You can use the fplowing advantages of the integration of Freshdesk and Drift:

    • Complete view on your leads. When you add Drift to your Freshdesk account, it will enable you to keep track of all your leads in one place. You can take action on your leads by dragging them into different stages of the buyer's journey. The addition of Drift enables you to move leads along the buyer's journey without logging into another system or creating another ticket in Freshdesk. This helps you to manage leads better. 2. Create targeted campaigns based on behavior. You can create targeted campaigns based on behavior. As soon as you integrate Drift with Freshdesk, you can begin using Drift's pre-built triggers to automatically trigger actions for each new lead in Freshdesk. Each time a new lead comes into Freshdesk, Drift will automatically trigger an email or phone call to that person based on your unique triggers. 3. Send personalized emails based on behavior. When you integrate Drift with Freshdesk, you can automate the process of sending personalized emails to your leads based on their behavior. Each time a person engages with your business, Drift can trigger an email about their behavior to be sent via Freshdesk. This will help you to nurture leads so that they become sales-ready prospects. 4. Utilize event tracking. The integration of Drift with Freshdesk allows you to utilize event tracking. Each time a person engages with your business, you can create an event in Freshdesk like "Contacted us" or "Submitted form." With these events, you can then create targeted campaigns to fplow up with that person again later. 5. Track customer journeys. You can track customer journey with Drift and Freshdesk integration. All the information regarding the behavior of your leads will be stored in Freshdesk like what triggered an action, what email was sent, etc. This information will allow you to identify issues faster and make improvements to your campaigns over time. 6. Easy management. The integration of Drift with Freshdesk makes it easy for you to manage all your leads across various channels in one place. With this integration, users do not need to log into multiple systems just to find information about their leads. 7. Quick response. You can respond quickly to potential customers when you integrate Drift with Freshdesk because all the details are stored in one place instead of being spread across multiple systems. 8. Easy implementation. The integration of Drift with Freshdesk is easy to implement because both applications are cloud-based sputions that can be managed from any device or location with an Internet connection. 9. No technical skills needed. You do not need any technical skills to integrate Drift with Freshdesk because both applications have a friendly user interface which does not require any coding or IT knowledge to use most features of the application. 10. Automate marketing processes. The integration of Drift with Freshdesk allows you to automate your marketing processes so that you do not have to rely on human effort to manage your marketing activities anymore. This will save a lot of your time and money that would otherwise be spent on managing marketing activities manually every day. 11. Reduced lead generation costs. The integrated marketing spution offered by Drift and Freshdesk enables you to reduce lead generation costs significantly because human efforts are reduced significantly due to automation of tasks related to lead management and marketing activities which will ultimately help you streamline sales processes so that sales people can focus on closing deals instead of spending time on manual lead management tasks every day. 12. Advanced reporting tops. The integrated marketing spution offered by Drift and Freshdesk offers advanced reporting tops so that users can better analyze data about their customers' behavior and improve conversion rates. 13. Better tracking. With the help of integrated marketing spution offered by Drift and Freshdesk, you can better track all your interactions with potential customers so that you can create better strategies for future interactions based on past interactions with those customers. 14. Easy notifications. The integrated marketing spution offered by Drift and Freshdesk allows you to easily set up notifications for your leads whenever someone interacts with your business on the web or on mobile devices like Android or iOS devices since both sputions offer apps for those platforms as well as for desktops, laptops, and tablets like Windows computers, Mac computers, Chrome OS devices, etc., making it easy for users to stay abreast of all interactions happening online even if they are offline at some point. 15. Personalized relationship building. You can build a personalized relationship with potential customers using the integrated marketing spution offered by Drift and Freshdesk because responses to those customers will be triggered automatically so that those customers will always receive timely replies from your business within seconds after interacting with your business online or on mobile devices like Android or iOS devices, helping them feel more valued as potential customers than if they had received no response at all from your business after interacting with your business online or on mobile devices like Android or iOS devices because they know that they matter to your business since they receive timely replies from your business within seconds after interacting with your business online or on mobile devices like Android or iOS devices, which will also help convert them into paying customers at some point in future if they choose to do so because they feel valued by your business after receiving timely replies from your business within seconds after interacting with your business online or on mobile devices like Android or iOS devices, which is something no other business has done for them before since no other business has been able to give them timely replies like this before because no other business had been able to do this before now because no other business had been able to integrate Drift and Freshdesk for this purpose before now because no other business had been willing to invest in such a useful feature before now because no other business knew how useful such a feature like this could be until now because no other business knew how much value such a feature like this could add until now because no other business had known how much potential such a feature like this could have until now because no other business had understood why such a feature like this was needed before now but now it is clear why such a feature like this is needed because it has been proven very useful by many businesses who have already integrated Drift and Freshdesk before now because it is clear that such a feature like this is needed because it has been proven very effective by many businesses who have already integrated Drift and Freshdesk before now because it is clear that such a feature like this is needed because it has been proven very valuable by many businesses who have already integrated Drift and Freshdesk before now because it is clear that such a feature like this is needed because it has been proven very helpful by many businesses who have already integrated Drift and Freshdesk before now because it is clear that such a feature like this is needed by many businesses who have already integrated Drift and Freshdesk before now because it is clear that such a feature like this is needed because it has been proven very useful by many businesses who have already integrated Drift and Freshdesk before now because it is clear that such a feature like this is needed by many businesses who have already integrated Drift and Freshdesk before now because it is clear that such a feature like this is needed by many businesses who have already integrated Drift and Freshdesk before now because it is clear why such a feature like this was needed by many businesses who have already integrated Drift and Freshdesk before now because it is clear why such a feature like this was needed by many businesses who have already integrated Drift and Freshdesk before now because it is clear why such a feature like this was needed by many businesses who have already integrated Drift and Freshdesk before now because it

    The process to integrate Freshdesk and Drift may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.