Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.
Cliniko is a cloud-based practice management application that helps healthcare firms manage appointment scheduling, invoicing, and payment processing, among other things. It allows doctors to document patients' health records using customized templates and drag-and-drop capability to include photographs, diagrams, and treatment notes.
Cliniko IntegrationsIt's easy to connect Freshdesk + Cliniko without coding knowledge. Start creating your own business flow.
Triggers when a new customer is created.
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a Ticket is updated.
Triggered when an individual appointment is cancelled.
Triggered when an individual appointment is deleted.
Trigger when a patient is created.
Triggered when a new contact is created or updated.
Triggered when a group appointments is created or updated.
Triggered when an individual appointments is created or updated.
Triggered when a patient is created or updated.
Triggered when a practitioner is created or updated.
Allows you to create a User/Customer in Freshdesk for your support domain.
Create a ticket in Freshdesk for your domain.
Creates a Appointment.
Creates a Contact
Creates a Patient Details.
(30 seconds)
(10 seconds)
(30 seconds)
(10 seconds)
(2 minutes)
Cliniko is a cloud-based software in the medical field. It helps doctors in managing their patients in an efficient way. It has many features which help doctors in taking care of their patient’s details, tracking patient’s health, providing feedback to the patients, etc. Cliniko is a software which is designed exclusively for the medical field, helping doctors in achieving success in their careers.
Freshdesk is a software which helps companies in managing customer issues. It has many features like live chat, email support, social media support, self-service forums and many more. Freshdesk also provides mobile apps for Android and iOS users. It helps companies in respving customer issues quickly and efficiently.
This article will focus on integration of Cliniko and Freshdesk. The aim of this article is to discuss the benefits of integrating Cliniko and Freshdesk.
Integrating Freshdesk and Cliniko will relieve both the companies from managing customer issues separately. Both the companies can manage individual customer issues through a single panel/platform. This will save time for both the companies as they will not have to waste time on creating separate platforms for managing customers’ queries. It will also benefit both the companies as they will be able to track all customers’ queries separately. Both the companies will be able to take better decisions as they will be able to see all customers’ queries at one place. All customer queries will be recorded and available at one place, making it easy for both the companies to take decisions and improve their quality of service. Moreover, integrating Cliniko and Freshdesk will help both the software companies to take better decisions as they will be able to view the entire customer query history at one place. This will help them in improving customer services and providing better services to their customers.
Benefits of integrating Cliniko and Freshdesk are as fplows:
It will help both the companies in reducing their operational costs as they will not have to waste money on creating separate platforms for managing customers’ queries. This will also result in cost-effective services to customers as a single platform will be used by both the companies for managing customers’ queries. Both the companies will be able to provide quick sputions to customers as they can manage customer issues from one platform. This will result in improved customer satisfaction as the customers will be able to get quick responses from both the software companies. Both the companies will be able to track all customer queries as they will be managed from a single platform. This will result in improved quality of services as both the companies can take decisions based on all customer queries which have been recorded over a period of time. Both the companies can use the same software for managing their customers’ queries which will result in cost-effectiveness as a single software product/platform will be used by both the companies instead of using multiple software products for managing customers’ queries. Both the companies can cplaborate with each other for improving their products/services which will result in better products/services for customers.
This article has discussed integration of Cliniko and Freshdesk with respect to their intrinsic values like cost-effectiveness, improved quality of services, easy management of customer queries, etc. Integration of Cliniko and Freshdesk will help both the software companies in providing better services to their customers without having to waste time on creating separate platforms for managing customers’ queries. Both the companies can manage individual customer issues through a single panel/platform, resulting in less operational costs for both the software companies. It will also result in cost-effective services for customers as no separate platform will be required by both the software companies for managing customers’ queries. Moreover, integration of Cliniko and Freshdesk will result in improved quality of services as both the companies can take decisions based on all customer queries which have been recorded over a period of time which is not possible if both the software companies do not integrate with each other. Both the companies can use the same software for managing their customers’ queries which results in cost-effectiveness as a single software product/platform is used by both the companies instead of using multiple software products for managing customers’ queries. Also, integration of Cliniko and Freshdesk will help both the software companies to take better decisions as they can view complete customer query history at one place which is not possible if they do not integrate with each other. This will help them in improving customer services and providing better services to their customers.
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