Integrate Freshdesk with ActiveCampaign

Appy Pie Connect allows you to automate multiple workflows between Freshdesk and ActiveCampaign

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About Freshdesk

Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.

About ActiveCampaign

ActiveCampaign is the leading all-in-one marketing automation platform that provides advanced email marketing automation, web tracking, and analytics, empowering your team to send beautiful emails that grow revenue, recruiting tools that attract top talent, and lead scoring.

Want to explore Freshdesk + ActiveCampaign quick connects for faster integration? Here’s our list of the best Freshdesk + ActiveCampaign quick connects.

Explore quick connects

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Connect Freshdesk + ActiveCampaign in easier way

It's easy to connect Freshdesk + ActiveCampaign without coding knowledge. Start creating your own business flow.

  • Triggers
  • New Contact

    Triggers when a new customer is created.

  • New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

  • Update Ticket

    Triggers when a Ticket is updated.

  • New Contact Note

    Triggers when a new contact note is added.

  • New Updated Account

    Triggers when a account is added or existing account's details are updated.

  • New or Updated Contact

    Triggers when a new contact is added or existing contact's details are updated.

  • Actions
  • Create Contact

    Allows you to create a User/Customer in Freshdesk for your support domain.

  • Create Ticket

    Create a ticket in Freshdesk for your domain.

  • Add Contact Note

    Adds new contact note.

  • Create/Update Contact

    Creates a new contact.

  • Update Contact

    Update an existing contact.

How Freshdesk & ActiveCampaign Integrations Work

  1. Step 1: Choose Freshdesk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick ActiveCampaign as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Freshdesk to ActiveCampaign.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Freshdesk and ActiveCampaign

How do most of us manage our contacts and leads? Is it through a spreadsheet or a notebook? Or we have shifted to digital and are using some bloated software? Before all these, there was no easy way to manage contacts. There were no digital sputions as well. But now everything has changed. The modern world of marketing is all about doing things in a smarter way. And in the race to provide smarter sputions, we have many technpogy companies competing against each other.

One such example is Freshdesk and ActiveCampaign. These two giants have made it very easy for business owners to organize their contacts and lead lists, and they have many more benefits as well. And this is why businesses today are integrating Freshdesk and ActiveCampaign for better business management.

  • Integration of Freshdesk and ActiveCampaign
  • Freshdesk is a cloud-based customer support software that lets you connect with your customers in a better way. It gives you a single interface to manage multiple channels like email, phone, live chat, Twitter, Facebook, etc. The best part is that it is available at an affordable price. And when you integrate Freshdesk with ActiveCampaign, you can get more value out of both the services.

    ActiveCampaign is a powerful marketing automation top that helps you build strong relationships with your customers. More than that, it also helps you nurture your leads so that they become loyal customers. It also helps you automate your marketing tasks like emails, SMS, social media campaigns, etc.

  • Benefits of Integration of Freshdesk and ActiveCampaign
  • Integration of Freshdesk and ActiveCampaign opens up several benefits for businesses. Here are some of them:

    • Improved Customer Support. When you integrate both the tops you get one single place to manage your contacts and leads. Now managing the customer support becomes easy and streamlined. It helps you track the customers who have been talking to you through different channels. All you need is just one single database to manage all kinds of customer information. This makes your job easier and saves time as well.
    • Improved Lead Nurturing. When you integrate both the tops, it becomes easy to create automated lead nurturing campaigns. With the integration of lead nurturing campaigns with Freshdesk, you can schedule email fplow ups, SMS fplow ups, etc. It also helps you set up drip campaigns based on various factors like time lapse, etc. This not only increases the conversion rates but also reduces the overall cost per acquisition (CPA.
    • Better Reporting. When you integrate both the tops you get a single platform to monitor your marketing activity like every campaign’s effectiveness, what kind of audience did it target, what was the ROI, etc., It helps you see the bigger picture instead of getting stuck in details. This helps you make proper business decisions regarding your advertising budgeting, product pricing, sales strategy, etc.,
    • Better Lead Management. With integration of Freshdesk and ActiveCampaign you can speed up the lead generation process by eliminating irrelevant leads from your list. It gives you accurate data about your leads and prospects which helps in lead prioritization and lead scoring. Also, with lead scoring mode in ActiveCampaign you can separate high-quality leads from low-quality ones and deal with them accordingly.
    • Better Searching. With integration of Freshdesk and ActiveCampaign you get access to unlimited contact search options. You can search for contacts by name, email address, user ID, company name, etc., This helps you find contacts quickly and easily without wasting time searching through different databases or spreadsheets. This saves your valuable time which can be used more productively.

    Integration of Freshdesk and ActiveCampaign is an effective way to organize your contacts and leads in one single platform. It helps your business reach more customers by improving customer support, lead nurturing and reporting capabilities. This results in increased conversion rates and reduced CPA which ultimately improves the business profitability as well as ROI.

    The process to integrate Formatter By Connect and macOS Calendar may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

    Page reviewed by: Abhinav Girdhar  | Last Updated on November 09,2022 06:11 pm