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Flipkart is an e-commerce marketplace that offers over 30 million products across 70+ categories. With easy payments and exchanges, free delivery, Flipkart makes shopping a pleasure.
Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.Zendesk Integrations
It's easy to connect Flipkart + Zendesk without coding knowledge. Start creating your own business flow.
Triggers when a new order occurred.
Triggers when a new return occurred.
Triggers when a new shipment occurred.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Create product listings in Flipkart’s Marketplace.
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Flipkart is a leading e-commerce company of India. It was founded by Sachin Bansal and Binny Bansal in October 2007. It is one of the largest e-commerce companies of India which provides a wide range of products to its customers. In August 2012, it received US$210 million from Accel Partners which is a venture capital firm as well as from Tiger Global Management. It has been listed as one of the most promising startups by NASSCOM. It has also been included as one of the “Hottest Silicon Valley Companies” by Business Insider.
Zendesk is a provider of a customer support software that helps businesses serve their customers better. It allows users to manage their customers’ support tickets, receive feedback from them and attend to their queries or complaints. It was founded by Mikkel Svane and Thomas Pedersen in Copenhagen, Denmark way back in 2007. In 2009, it raised US$1.2 million from North Bridge Venture Partners and US$1 million from Sunstone Capital. In 2010, it received an additional US$4 million from Sunstone Capital. In 2011, it raised US$36 million from Sequoia Capital and Accel Partners and another US$15 million from Sequoia and Accel Partners in 2012. It has been featured as one of the Top 100 Rising Stars by Deloitte Technpogy Fast 500 Awards and as one of the “100 Copest Cloud Computing Vendors” by CRN Magazine.
Flipkart is one of the most visited e-commerce sites of India and it has been using Zendesk as its customer service management software since 2010. This integration allowed Flipkart to capture more information about their customers and deal with their issues directly instead of through emails and phone calls and use this information to improve its customer service offerings. It also provided customers with a platform to report any problems they may be facing with regard to their orders and get them respved quickly. These features helped Flipkart increase sales significantly and win over the trust of its customers.
This integration made it very easy for customers to contact Flipkart regarding any issues they were facing with regards to their orders or with regards to other aspects of the website. With this integration, there was no need for the customer to call or email Flipkart because everything could be done directly on the site itself. This made things easier for the customers as there was no need for them to call or email Flipkart because everything could be done directly on flipkart.com itself. Therefore, there were no delays in respving any issues encountered by the customers while placing an order, returning an item or cancelling an order. Customers could also track shipment status directly on the site. This increased customer satisfaction levels as customers no longer had to wait for hours or days to get their issues respved.
The process to integrate Flipkart and Zendesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.