Integrate Ecwid with Zendesk
Appy Pie Connect allows you to automate multiple workflows between Ecwid and Zendesk
- No code
- No Credit Card
- Lightning Fast Setup
Ecwid is a cloud-based online store builder that allows you to create an online store on any website, Facebook page, or many sites at once.
About Zendesk
Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
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Best ways to Integrate Ecwid + Zendesk
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When this happens...
New Customer
Then do this...
Create User
Add new Ecwid customers to Zendesk and streamline the customer support process. This integration automatically add new Ecwid customers to the selected Zendesk account, allowing your customers to take advantage of the support features Zendesk offers, such as creating a ticket for product support requests.How This Ecwid-Zendesk Integration Work- A new order is placed on your Ecwid store
- Appy Pie Connect adds that customers information to Zendesk
Apps Involved- Ecwid
- Zendesk
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When this happens...
New Customer
Then do this...
Create Ticket
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When this happens...
New Customer
Then do this...
Update User
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When this happens...
New Customer
Then do this...
Create Organization
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When this happens...
New Customer
Then do this...
Update Ticket
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When this happens...
{{item.triggerTitle}}
Then do this...{{item.actionTitle}}
It's easy to connect Ecwid + Zendesk without coding knowledge. Start creating your own business flow.
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New Customer
Triggers when a new customer is created.
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New Orders
Triggers when a new order placed.
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New Paid Order
Triggers when a new paid order is placed.
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New Pickup Order
Triggers when a new pickup order is placed.
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New Product
Triggers when a new product is created.
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New Shipping Order
Triggers when a new shipping order is placed.
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New Group
Triggers every time a new group is created in Zendesk.
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New Organization
Triggers once a new organization is added to Zendesk.
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New Ticket
Triggers every time a new ticket is added to a view.
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New User
Triggers when a new user is created in Zendesk.
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Updated Ticket
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
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Create Customer
Creates a customer.
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Create Discount coupon
Creates a discount coupon.
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Create Order
Creates a order.
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Create Product
Creates a new product.
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Update Product
Updates a product.
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Create Organization
Create a new organization.
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Create Ticket
Create a new ticket.
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Create User
Create a new user.
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Update Organization
Update an existing organization.
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Update Ticket
Modify an existing ticket status or add comments.
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Update User
Modify an existing user.
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How Ecwid & Zendesk Integrations Work
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Step 1: Choose Ecwid as a trigger app and authenticate it on Appy Pie Connect.
(30 seconds)
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Step 2: Select "Trigger" from the Triggers List.
(10 seconds)
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Step 3: Pick Zendesk as an action app and authenticate.
(30 seconds)
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Step 4: Select a resulting action from the Action List.
(10 seconds)
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Step 5: Select the data you want to send from Ecwid to Zendesk.
(2 minutes)
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Your Connect is ready! It's time to start enjoying the benefits of workflow automation.
Integration of Ecwid and Zendesk
Ecwid
- It is an e-commerce software that integrates with Zendesk and also has a standalone platform.
- It is an open source e-commerce software which specializes in the needs of small businesses.
- E-commerce is a very broad term which covers many aspects of online business from selling goods to providing services.
- E-commerce is one of the fastest growing online industries.
- The major aim of Ecwid is to enable sellers to build their own online stores quickly and easily.
- Ecwid can be used as a standalone e-commerce platform or integrated with other e-commerce platforms like Zendesk.
- The Ecwid API enables sellers to integrate their websites with Zendesk, which helps them create a better customer experience.
- Ecwid also helps merchants to manage their customers and orders efficiently.
- With the help of this software, merchants can set up store on multiple platforms using different languages.
- Another advantage of using this software is that it reduces the cost of customer support by enabling customer support agents to handle many customers at the same time.
Zendesk
- It is a customer service software which has its own standalone platform but can also be integrated with other customer service softwares like Ecwid.
- It is a software that helps manage customer support effectively and efficiently.
- Zendesk was founded in 2007 by Mikkel Svane who was earlier senior vice president of operations at Zendesk before founding the company. He was joined by Morten Primdahl and Bjarne Wernicke in creating the first version of Zendesk product in 2008. In 2014, Zendesk raised $80 million in funding, which was one of the biggest rounds of funding recorded in Denmark at that time. In 2015, they raised a further $89 million funding round which included investments from Accel Partners and Salesforce Ventures (Salesforce.
- Zendesk offers many features like real-time analytics, mobile apps for iOS and Android, social media tops, spam filtering, mobile notifications, self-service portal, automated responses and many others. This helps to deliver excellent customer service through all channels and boost customer satisfaction levels. They have over 170 employees working in offices in San Francisco as well as Copenhagen, Denmark. They have more than 2200 Enterprise customers like Netflix, Spotify, Lyft and GE Energy and over 39 million users across 45 countries around the world. In 2014, Zendesk acquired RingCentral Inc., a cloud-based business communications company for $76 million in cash and stock consideration and subsequently renamed it as Zopim Technpogies Ltd., its whply owned subsidiary based in Bangalore, India. The acquisition enabled them to provide live chat and other customer service features to Zendesk’s customers as well as enhance their ability to serve international markets with live chat capabilities in local languages and currencies and also offer localized sales channels like phone calls and email messaging in multiple languages across various countries around the world.
The process to integrate Ecwid and Zendesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.
