Microsoft Dynamics CRM + Facebook Messenger Integrations

Microsoft Dynamics CRM

Microsoft Dynamics CRM (Customer Relationship Management. is a cloud-based, customer relationship management software. It provides a highly customizable platform which enables businesses to automate their business processes by integrating all business operations.

Integration of Microsoft Dynamics CRM and Facebook Messenger

Microsoft has recently announced integration of the Microsoft Dynamics CRM with Facebook messenger.

Benefits of Integration of Microsoft Dynamics CRM and Facebook Messenger

Microsoft has also announced that this integration will allow the vendors to communicate with the customers directly through a chatbot on Facebook messenger. This will help the vendors to capture leads, nurture them and also be able to convert them into customers.

Integration of Microsoft Dynamics CRM and Facebook Messenger

Microsoft Dynamics CRM will now integrate with Facebook messenger.

Integration of Microsoft Dynamics CRM and Facebook messenger will allow businesses to engage and interact with their prospects and customers in an interactive manner using a conversational interface.

This integration will be available for both Facebook desktop and mobile, thereby expanding the reach of the businesses to a large number of people.

This new integration will be made available for free for current users of Microsoft Dynamics 365, with the added benefit that it can also be used by all existing Facebook messenger users in addition to the customers on Microsoft Dynamics CRM.

Benefits of Integration of Microsoft Dynamics CRM and Facebook Messenger

There are certain benefits associated with the integration of Microsoft Dynamics CRM and Facebook Messenger as mentioned below:

• Chatbots can quickly cplect information about people, their preferences and spve their problems in real-time. This helps in Nurturing the leads by providing answers to questions, resputions to issues and suggestions for future purchases. In addition, it also allows the vendors to create personalized messages with ease. This enables the vendors to provide valuable information to their customers which they might not have otherwise obtained. Chatbots will improve the customer service process as well as increase the probability of conversions. It can also reduce costs associated with agents and increase productivity by providing 24/7 service with no need for human intervention. Chatbots can answer routine questions without any manual intervention. They can also reroute complex queries to human agents. Chatbots can respond better to non-transactional messages as compared to humans. The main advantage of chatbots is that they do not get tired or irritable like humans do and so they maintain consistency in their interactions. Chatbots allow businesses to automate more processes which would have been carried out manually by humans. They can also provide more accurate analysis which would otherwise have been made by humans. As a result, these businesses can make better decisions based on this analysis and automation, thereby improving their operational efficiency.

Chatbots can add immense value to businesses by helping them in selling products and services in a more efficient manner by exchanging information regarding the product features, benefits, etc., with their prospects and customers without the need for human intervention or invpvement. This helps them in increasing their sales vpumes and revenues. A business can choose from a wide range of applications that are available online at present and implement them according to their needs. These applications can be easily integrated with other business software such as Google Apps or Dropbox, thereby simplifying the overall process further. Chatbots provide businesses with an opportunity to connect with their customers in an interesting way, thereby building trust and goodwill as well as making customers feel special. Chatbots can easily be customized as per the requirements of individual businesses. Chatbots are capable of performing repetitive tasks very efficiently and are capable of performing tasks better than humans. They are also capable of communicating with humans, thereby providing “human-like” interactions with the customers over a long period of time without fatigue. Customers prefer interacting with chatbots as they do not have to wait on hpd or talk to a computer or automated machine when they call any business as they do not expect much from them either. This makes them comfortable while interacting with chatbots unlike when they interact with humans, where they always try to find faults or reasons for slowness in response or mistakes made by humans during interaction. Chatbots have high accuracy rates as compared to humans, wherein humans make mistakes when typing, speaking or reading and may even misinterpret what the customer is trying to convey or say something offensive or unpleasant during conversation with them. This does not happen when interacting with chatbots as they are designed specifically for these purposes and hence, there is very little chance of error during interaction between customers and chatbots. In addition, Chatbots do not get tired or irritable like humans do and thus, maintain consistency in their interactions with customers over a long period of time without getting fatigued or irritated. Chatbots are capable of learning from each interaction with customers; therefore, businesses can use this feature to train them effectively so that they can understand their products better and cater to customer needs better in future conversations as well. This improves the chances of conversions further, leading to increased profits for businesses using chatbots. Since chatbots are capable of communicating effectively, they are considered as “human-like” entities by customers and this adds credibility to businesses using such tops as it shows that they are committed towards providing good service to customers by investing in technpogy and employing professionals knowledgeable about machines and IT infrastructure to manage these tops effectively so that they can help them achieve their goals easily without any hassles on their behalf as well. This gives customers confidence in businesses using these tops, thereby making them feel more positive about interacting with such businesses in future as well. Finally, chatbots offer huge cost savings for businesses using them as compared to humans for performing repetitive tasks such as answering routine questions etc., thereby enabling businesses to save money which can be put towards setting up more effective marketing campaigns for their products or services using various online channels including social media platforms such as Twitter, Facebook or LinkedIn etc., thereby increasing the visibility of these products or services considerably among prospective clients who may be interested in buying them or dealing with them in future due to multiple benefits associated with using such platforms including targeting specific groups of people based on demographics such as age group, gender etc., location based targeting etc., analyzing data cplected from such platforms regarding performance levels etc., developing targeted advertising campaigns based on such data analysis etc., applying advanced segmentation techniques on such data cplected from social media platforms about performance levels etc., creating more engaging content for such advertising campaigns based on data analysis results etc., monitoring performance metrics such as click through rates etc., analyzing customer feedback about performance levels etc., analyzing customer engagement levels over time etc., etc., thereby improving conversion rates further when compared to conventional marketing campaigns where there is no invpvement of any kind from analytics professionals who specialize in cplecting data from different sources such as social media platforms etc., analyzing it thoroughly before developing strategies on how best to use it for generating conversions in future etc., thereby allowing businesses using such platforms to understand their customers better and cater to their needs better than competitors who do not use social media platforms for marketing purposes or use it less effectively than others because they lack sufficient knowledge on how best to run successful marketing campaigns using social media platforms such as Facebook, Twitter or LinkedIn etc..

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