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Integrate Dropbox with Zendesk

Appy Pie Connect allows you to automate multiple workflows between Dropbox and Zendesk

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About Dropbox

Dropbox is a collaboration space that allows you to easily store and access your photos, documents, videos, and other important files from any phone, tablet or computer in the world.

About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

Zendesk Integrations
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Best ways to Integrate Dropbox + Zendesk

  • Dropbox Integration Zendesk Integration

    Dropbox + Zendesk

    Create Ticket to Zendesk from New File in Folder in Dropbox Read More...
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    Dropbox Integration New File in Folder
     
    Then do this...
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  • Dropbox Integration Zendesk Integration

    Dropbox + Zendesk

    Update User in Zendesk when New File in Folder is created in Dropbox Read More...
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  • Dropbox Integration Zendesk Integration

    Dropbox + Zendesk

    Create User to Zendesk from New File in Folder in Dropbox Read More...
    Close
    When this happens...
    Dropbox Integration New File in Folder
     
    Then do this...
    Zendesk Integration Create User
  • Dropbox Integration Zendesk Integration

    Dropbox + Zendesk

    Create Organization to Zendesk from New File in Folder in Dropbox Read More...
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    When this happens...
    Dropbox Integration New File in Folder
     
    Then do this...
    Zendesk Integration Create Organization
  • Dropbox Integration Zendesk Integration

    Dropbox + Zendesk

    Update Ticket in Zendesk when New File in Folder is created in Dropbox Read More...
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    When this happens...
    Dropbox Integration New File in Folder
     
    Then do this...
    Zendesk Integration Update Ticket
  • Dropbox Integration {{item.actionAppName}} Integration

    Dropbox + {{item.actionAppName}}

    {{item.message}} Read More...
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    {{item.triggerAppName}} Integration {{item.triggerTitle}}
     
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    {{item.actionAppName}} Integration {{item.actionTitle}}
Connect Dropbox + Zendesk in easier way

It's easy to connect Dropbox + Zendesk without coding knowledge. Start creating your own business flow.

    Triggers
  • New File in Folder

    Triggers upon addition of new files to a folder. Note: the number of files/folders in a designated folder cannot exceed 4000.

  • New Folder

    Triggers upon addition of a new folder. Ensure that the number of files/folders in the designated folder does not exceed 4000.

  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

    Actions
  • Create Folder

    Generates a brand new folder at the specified path.

  • Create Text File

    Generates a brand new text file from predefined plain text content.

  • Create or Append to Text File

    Adds a new line to an existing text file. If the file doesn't exist, it creates the text file.

  • Upload File

    Upload an existing file or attachment up to 100 MB in size.

  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How Dropbox & Zendesk Integrations Work

  1. Step 1: Choose Dropbox as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Zendesk as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Dropbox to Zendesk.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Dropbox and Zendesk

The founders of Dropbox and Zendesk have realized the necessity of integration between customer service software and cloud storage services. The integration has helped both Dropbox and Zendesk to provide higher quality services to their customers.

Integration of Dropbox and Zendesk

To understand the integration, let us first look at what Dropbox and Zendesk are. Dropbox is a cloud storage service that provides easy, secure file transfer and storage. It was founded by Drew Houston and Arash Ferdowsi in 2007. For more information about Dropbox, check out the company’s website. Zendesk is a customer support software that helps companies in providing excellent customer service to their customers. It was founded by Mikkel Svane in Copenhagen, Denmark in 2007. For more information about Zendesk, check out the company’s website.

Zendesk’s support team saw a huge increase in tickets from customers who were not using Dropbox. The reason for this was that users were uploading screenshots of error messages to Dropbox instead of attaching them to tickets in Zendesk. This was quite problematic as it increased the workload on the support team.

After some time of brainstorming, the idea of integrating Dropbox with Zendesk was conceived. After several months of development, Zendesk released their Dropbox Mashup which allowed users to share files directly from Dropbox into Zendesk. Users no longer needed an extra step to attach files to tickets. All they had to do was to click on a button and upload their file directly into Zendesk. This saved users time and made it easier for them to provide feedback to their support agents. It also reduced the workload on the support team as they did not have to manually search for screenshots of error messages anymore.

The integration of Dropbox and Zendesk has proved to be beneficial for both companies. Although both are competing, they are able to cooperate with each other in order to serve their customers better.

Benefits of Integration of Dropbox and Zendesk

The integration has helped both companies attain the fplowing benefits:

Dropbox users can easily send screenshots of error messages directly into Zendesk

Reduced workload on support teams due to fewer cases related to trouble uploading files to Zendesk

Easy communication between the user and the support agent due to improved cplaboration between Dropbox and Zendesk

Improved customer experience by allowing users to upload screenshots of error messages directly to Zendesk instead of having to manually attach them

The process to integrate Dropbox and Zendesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.