Dropbox is a collaboration space that allows you to easily store and access your photos, documents, videos, and other important files from any phone, tablet or computer in the world.
Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.Zendesk Integrations
Dropbox + ZendeskUpdate User in Zendesk when New File in Folder is created in Dropbox Read More...
Dropbox + ZendeskCreate Organization to Zendesk from New File in Folder in Dropbox Read More...
Dropbox + ZendeskUpdate Ticket in Zendesk when New File in Folder is created in Dropbox Read More...
It's easy to connect Dropbox + Zendesk without coding knowledge. Start creating your own business flow.
Triggers upon addition of new files to a folder. Note: the number of files/folders in a designated folder cannot exceed 4000.
Triggers upon addition of a new folder. Ensure that the number of files/folders in the designated folder does not exceed 4000.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Generates a brand new folder at the specified path.
Generates a brand new text file from predefined plain text content.
Adds a new line to an existing text file. If the file doesn't exist, it creates the text file.
Upload an existing file or attachment up to 100 MB in size.
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
The founders of Dropbox and Zendesk have realized the necessity of integration between customer service software and cloud storage services. The integration has helped both Dropbox and Zendesk to provide higher quality services to their customers.
To understand the integration, let us first look at what Dropbox and Zendesk are. Dropbox is a cloud storage service that provides easy, secure file transfer and storage. It was founded by Drew Houston and Arash Ferdowsi in 2007. For more information about Dropbox, check out the company’s website. Zendesk is a customer support software that helps companies in providing excellent customer service to their customers. It was founded by Mikkel Svane in Copenhagen, Denmark in 2007. For more information about Zendesk, check out the company’s website.
Zendesk’s support team saw a huge increase in tickets from customers who were not using Dropbox. The reason for this was that users were uploading screenshots of error messages to Dropbox instead of attaching them to tickets in Zendesk. This was quite problematic as it increased the workload on the support team.
After some time of brainstorming, the idea of integrating Dropbox with Zendesk was conceived. After several months of development, Zendesk released their Dropbox Mashup which allowed users to share files directly from Dropbox into Zendesk. Users no longer needed an extra step to attach files to tickets. All they had to do was to click on a button and upload their file directly into Zendesk. This saved users time and made it easier for them to provide feedback to their support agents. It also reduced the workload on the support team as they did not have to manually search for screenshots of error messages anymore.
The integration of Dropbox and Zendesk has proved to be beneficial for both companies. Although both are competing, they are able to cooperate with each other in order to serve their customers better.
The integration has helped both companies attain the fplowing benefits:
Dropbox users can easily send screenshots of error messages directly into Zendesk
Reduced workload on support teams due to fewer cases related to trouble uploading files to Zendesk
Easy communication between the user and the support agent due to improved cplaboration between Dropbox and Zendesk
Improved customer experience by allowing users to upload screenshots of error messages directly to Zendesk instead of having to manually attach them
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