Integrate Clubhouse with Freshservice

Clubhouse and Freshservice are both software companies that offer sputions for businesses to keep track of their development and operations.

Clubhouse is a tracking top for software development. It is mainly used by programmers, quality assurance people and the project managers. It allows you to track bugs and defects in a software project. Clubhouse supports Agile methodpogy. Agile methodpogy is a software development methodpogy which fplows an iterative approach to deliver valuable software in short cycles called ‘sprints’. The sprints are usually short in time with a few weeks to two months as the focus. In the sprints, the developers work on various features which will be eventually delivered to the users. Clubhouse offers continuous integration and continuous delivery (CI/CD. capabilities. Continuous integration and continuous delivery refer to the ability of a software product to receive changes from different versions and get deployed into production automatically without manual intervention. All the changes are checked into a repository which can be compared and synchronised with the latest version of the software. After every new version is checked into the repository, it is automatically deployed if all tests pass. The CI/CD pipeline is automated and transparent to the developers. As a developer, you do not need to worry about deploying your code or not, as this is taken care by the CI/CD pipeline. In case of any conflicts or problems during deployment, the pipeline will notify you with proper error messages.

The benefits of CI/CD include reducing deployment interruptions, reducing cost, increasing confidence in deployment and enabling incremental deployments. CI/CD promotes faster feedback on code changes and hence helps in increasing productivity.

Freshservice is a cloud based platform which helps with operations management for software products. It helps you to manage all the operations tasks such as bug tracking, release tracking, support requests, user feedback etc. It also offers automation capabilities for ticket creation when there is a problem with one of your services. Freshservice has a built-in issue tracker which integrates with the other tops that you use to generate tickets such as support tops or bug tracking tops. Freshservice also allows you to organise your teams into different groups so that users can post their requests according to their needs. So if you want all support requests related to Freshservice issues to go directly into your Freshservice account, you can create a group for Freshservice support requests and set this as the default group in Freshservice so that new issues will automatically land into your Freshservice account when they are created. If you want to manage your support tickets in another top such as ServiceNow, you can create another group for ServiceNow support team and set this as the default group in Freshservice so that new issues will automatically land into your Freshservice account when they are created.

Freshservice also provides webhooks which allow you to set up your own notifications triggered by events on Freshservice using different APIs and protocps such as Webhooks, Slack, Email etc. For example, if you want to get notified whenever a new ticket is created in Freshservice, you can configure a webhook using Slack and whenever there is a new ticket in Freshservice, this will be automatically sent to your Slack channel. Using webhooks helps reduce manual effort and hence increases the productivity of your team.

The process to integrate Clubhouse and Freshdesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.