ClickSend is a cloud-based service that allows you to send and receive SMS, Email, Voice, Fax, and Letters to and from anywhere in the globe.
Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.Zendesk Integrations
ClickSend SMS + ZendeskCreate Ticket to Zendesk from New Incoming SMS in ClickSend SMS Read More...
ClickSend SMS + ZendeskUpdate User in Zendesk when New Incoming SMS is created in ClickSend SMS Read More...
ClickSend SMS + ZendeskCreate User to Zendesk from New Incoming SMS in ClickSend SMS Read More...
ClickSend SMS + ZendeskCreate Organization to Zendesk from New Incoming SMS in ClickSend SMS Read More...
ClickSend SMS + ZendeskUpdate Ticket in Zendesk when New Incoming SMS is created in ClickSend SMS Read More...
It's easy to connect ClickSend SMS + Zendesk without coding knowledge. Start creating your own business flow.
Triggers when a new incoming sms is received.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Creates a new contact in a list.
Creates a new contact list.
Delete specific contact from list based on the contact ID.
Delete a specific contact list.
Sends a new fax.
Send a new MMS.
Sends an A4 PDF document via the post. The PDF is printed, folded, inserted into an envelope and posted to any address globally.
Sends a postcard via the post. The PDF is printed and delivered to any address globally.
Sends a new SMS.
Sends a new SMS to a list of contacts.
Send a Voice Text-to-speech message to a mobile phone or landline.
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
ClickSend SMS is a software that integrates with your Zendesk to send SMS messages to customers in your Zendesk. It sends different types of messages to your customers, such as:It is a useful top for you to notify your customers directly to their mobile phones about your updated information.
Zendesk is a customer support system that assists companies to manage their customer support interactions. It offers an easy way to provide support to your customers through email, phone and web chat.It helps you to improve the customer experience and also reduce the cost of customer support.There are three parts of Zendesk:
The integration between ClickSend SMS and Zendesk is simple and straightforward. You need to connect your Zendesk account and ClickSend SMS account together, set up the service on both side, and receive the confirmation message on both sides.ClickSend SMS supports more than 50 providers including Vodafone, 02, Orange, Eircom, Three Ireland, Meteor, O2 UK etc. When you integrate with your Zendesk, you can choose which type of messages you want to send out. It includes:You may want to send out Informational SMS, Reminder SMS, Confirmation SMS and Warning SMS according to the situation of your Zendesk. For example, when there is a new ticket created by a customer, you may want to send out a confirmation or warning SMS to ask the customer whether they have received the information or not.
Zendesk has been used by many companies worldwide and it is very popular for its simple design and function. By integrating ClickSend SMS with Zendesk, it will help you to reach out to your customers easily and quickly. For example, after receiving an email from a customer, you can reply through ClickSend SMS without logging into the system again. Also, if someone calls you but doesn’t leave any message, you can reply to them through ClickSend SMS immediately so that they get replies from you right away.At last, it is worth mentioning that ClickSend SMS is one of the most cost-effective ways for providing customer service because it provides a low-cost rate for sending out text messages. Therefore, this powerful top can be very useful for companies who want to save money while providing excellent customer service.
The process to integrate ClickSend SMS and Zendesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.