Alegra is an accounting and billing app designed for Latin American managers.
Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.Zendesk Integrations
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Triggers when a new contact is created.
Triggers when a new estimate is created in Alegra.
Triggers when a new invoice is created.
Triggers when a new product or service is created.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Crear un contacto nuevo. Creates a new contact.
Crear una nueva cotización. Creates a new estimate.
Crear una nueva factura de venta. Create a new invoice.
Create a new Invoice Payment. Crear un nuevo pago a factura.
Crear ítem en Alegra. Create a Item in Alegra.
Crear un impuesto para ítems. Create a Tax for Items.
Enviar una cotización por correo. Send an estimate via email.
Enviar una factura por email. Send an invoice by email.
Actualizar un contacto en Alegra. Update an Alegra contact from a trigger.
Actualizar un ítem en Alegra. Update an item in Alegra.
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Alegra is a software spution designed to improve the customer satisfaction. It helps in improving the productivity and performance of employees by connecting their activities seamlessly. The use of the Alegra application helps in providing better support to the customers. It can be used anywhere, anytime. It is available in 6 different languages and supports 17 different currencies. It has features like real-time chat, video chat, interactive voice response, email alerts, etc. It is mainly used for tracking of business data. It is also used for monitoring of customer orders, purchase orders, profitability, etc.
Zendesk is a customer service management software. It is used to provide customer support for an organization. It is available in several editions like Zendesk for Sales, Zendesk for Teams, Zendesk for Non-Profits, etc. It permits the users to customize it according to the requirements of their organizations. It offers advance features like automated notifications, analytics dashboards, self-service ticketing system, etc. It is very easy to use and requires no programming skills. It also provides the users with an opportunity to use their own app store to install apps that they would want to use on their platform.
The integration of Alegra and Zendesk helps in reducing the burden of work of the support agents of an organization. With the help of these two applications, it becomes easier for the agents to provide better support to the customers. The agents are able to track the activities of the customers on the Alegra application while simultaneously providing them with respution on various issues through Zendesk. The integration of these two applications allows the agents to access all the information about the customer’s activities from one place. This can help in minimizing the time consumed by them for searching for information about a customer. As a result, the agents are able to handle more customers at any given point of time without compromising on quality of service provided to them. The customer support agents are able to monitor all their customers from a single location and can easily access all their recorded conversations and activities related to a customer. This saves a lot of time and efforts of a support agent as he/she does not have to go through a large number of screens to reach a particular screen related to a customer’s activity.
The integration of Alegra and Zendesk helps in reducing the efforts that are used by agents for managing multiple tops. In case there is any change in a customer’s activity on Alegra, this change will automatically reflect on Zendesk as well. So this reduced workload makes it easier for a service provider or a support agent to adapt quickly to a change in a customer’s activity. As a result, there is no reduction in efficiency as well as productivity of the agents due to such shifts in activity of their customers on these platforms.
In conclusion, we conclude that the integration of Alegra and Zendesk makes it easier for agents to provide better support to their customers. This reduces their workload and enhances efficiency and productivity of these agents.
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