Benefits of Chatbot in Microsoft Teams
- Acts as a collaboration platform Chatbot for Microsoft Teams acts as a conversation bridge between teams working together in a company. The bot lets teams automatically update the status of projects, send and receive files and much more. It thereby serves as an active collaboration platform.
- Improves productivity of team There are various types of MS teams bot like MS Teams reminder bot, MS teams messaging bot, etc., that help increase the productivity of teams. Microsoft Teams bot sends messages to channel automatically, remind teams of deadlines, and even directly interact with teams to send relevant information.
- Serves as a springboard for internal processes MS Teams Bots help in automatically making requests to other teams, smoothening approval processes, generating tickets, and much more. These bots reduce the time consumed in routine tasks and make them smooth and seamless when connected to appropriate channels in MS Teams.
- Reduces support teams’s workload MS Teams chatbots reduce the support teams’s workload by automating lower-level tasks like answering common queries of other teams and clients, connecting customers with relevant live agents, and handling simple to complex requests of teams.
- Enhances knowledge base Chatbots in Microsoft Teams fetch information from websites and transmit it to various channels and groups in a more conversational way. This enhances the knowledge base of team members without switching between various tabs and teams’ channels.
