What are the benefits of a Travel Chatbot?
Chatbot is a platform that uses an instant messaging and are set up to mimic human conversation. They talk to the user as a live person via various messaging applications, websites, mobile apps or the phone. Travel chatbots are important as they provide the users the more qualitative solution with the minimum efforts. Few major benefits of a Travel chatbot are as follows:
- Free to Explore Chatbot can consume, reach and process vast amount of both structured and unstructured data, surfaces insights from any source, gathers relevant data and delivers the relevant information to answer the customer queries quickly.
- Mature and Pre-trained Beyond understanding, a chatbot uses specific Natural Language Processing (NLP) capabilities and understands the context of an interaction in multiple languages. Chatbot can identify the intent of a question, the need and provides an accurate response to the users. They are well-trained to understand industry-specific or brand-specific knowledge and terms.
- Cost effective Chatbots work in the way that they can replace human customer care services that saves cost and money.
- Multiple Revenue Opportunities People usually visit a travel website to find pocket-friendly and better packages. Travel chatbots provide users the options as per their needs and budget.
- Competitive Edge Travel companies like Booking.com, Expedia, British Airways, SkyScanner, Uber, Hyatt Hotels, etc. use chatbots. With the help of chatbots, brands can compete with their competitors.
