customer service chatbot

The customer service chatbot helps customers with their queries, and provides them with information about the company’s products and services. It also handles complaints round-the-clock and requests them for feedback for improving agent performance.

How to create a customer service bot for free?

To build a customer support chatbot on your own, follow the three-step process as given below.

  1. Create a user account on Appy Pie Chatbot

    Type the name for your customer support bot

  2. Choose the type of your bot

    Select the template and customize it as per business needs

  3. Publish your text chatbot

    Preview, enhance, and publish your customer service chatbot.

What are the benefits of customer support bots?

  • Save money on customer support staff

    Customer service chatbots answer simple questions that don’t require human intervention. This means that you won’t have to hire as many people for customer service positions, which saves you a lot of money in the long run.

  • Improve efficiency

    The best customer service chatbots can handle repetitive tasks at lightning speed without making any mistakes. They can also work 24/7 without having to take breaks or vacations, which makes them extremely efficient in handling customer queries and requests.

  • Increase customer satisfaction

    A customer care bot handles repetitive questions and requests, which means that they can provide the same answer every time. This helps in making customers happy and get comfortable with chatbots deployed for customer support.

  • Enhance conversion rates

    A sales support chatbot helps you save money on marketing costs by increasing your conversion rates. It does this by answering simple questions that potential customers might have about your product or service before they decide whether or not to buy it.

  • Engage more customers

    A call center bot engages with customers in a way that is more personal than an email or a phone call. This means that they can build stronger relationships with your customers and keep them coming back for more.

Why Choose Appy Pie to create the best customer service bots?


  • Easy to use interface

    The interface of Appy Pie’s chatbot builder is very intuitive and easy to use. You can easily drag and drop various elements, such as buttons, text fields, images, etc., into the conversation flow editor.


  • No coding required

    Appy Pie’s bot building platform allows you to build bots using its visual editor without needing any programming skills. This makes it an ideal tool for non-technical users who want their own chatbots but don’t know how to code them themselves!


  • Integrations with third-party services

    One of the best things about Appy Pie’s chatbot builder is that there are lots of integrations available which allow you to connect your bot with Facebook Messenger, Slack, etc. These integrations make it possible for people visiting your website or mobile app to communicate directly with your customer service chatbot.


  • Customization options

    Appy Pie’s chatbot builder is very easy to use and you can easily customize your bots by changing various elements such as colors, fonts, etc. You can also add custom CSS code if you want to make more advanced changes.


  • Easy to publish

    Once you’ve created a bot, it’s very easy to publish it on your website or mobile app. You can either use the embed code that Appy Pie’s chatbot builder provides or you can use API to integrate with other platforms such as WordPress, Drupal, etc.

Why do you need support bots?

In the past, customer service was a simple process. However, things are different now. Customers want more than just a human being; they want an experience that’s personalized to their needs. Businesses have to be able to provide seamless interactions across multiple channels to keep customers happy — which is why many companies are turning to chatbots as part of their customer service strategy.

The customer service bot is a new type of virtual assistant that can help you with your customer support. It’s designed to be helpful, fast, and easy to use. A chatbot is always available to answer questions from customers about their orders or subscriptions. This means you can focus on other tasks like improving the product itself instead of answering common questions over and over again.

Customer bots make sure customers never feel ignored and they give them all the information they need right away.