Best VoIP Provider Apps For Businesses in 2023

Effective communication is important for any business to function smoothly. Whether you're a small startup, a growing enterprise, or an established corporation, having a reliable Voice over Internet Protocol (VoIP) solution in place can significantly improve your business operations. VoIP apps have revolutionized the way we communicate, offering cost-effective and feature-rich alternatives to traditional phone systems. The global market for VoIP services is predicted to reach $102.5 billion by 2026 (Source). In this blog, we'll explore the best VoIP apps for businesses, providing detailed information on their features, pros, cons, and pricing, helping you make an informed choice. It is, however, possible that none of the apps or VoIP services listed below perfectly meet your requirements. In such situations, you can opt for VoIP integration with other apps to better suit your business needs.

Before we dive into the best voice over IP service, let's start with a fundamental question.

What is a VoIP provider app?

A VoIP provider app, also known as a Voice over Internet Protocol application, enables voice and multimedia communication over the Internet. These apps allow users to make calls, send messages, and conduct video conferences using the internet as the transmission medium, rather than traditional telephone lines. VoIP applications come in various forms, including desktop software, mobile apps, and web-based platforms. They offer a wide range of features such as call forwarding, voicemail, video conferencing, and integration with other business tools. These apps have gained immense popularity in recent years due to their cost-efficiency, scalability, and flexibility, making them a preferred choice for businesses of all sizes.

Best VoIP Apps for Businesses

Now that we have a clear understanding of what VoIP service apps are, let's explore the top contenders in the market, each offering unique advantages to businesses.

Phonexa

Phonexa is a comprehensive performance marketing software suite that includes a proprietary Cloud PBX phone system for inbound and outbound calling. Cloud PBX covers phone calls from top to bottom and synergizes with seven other Phonexa solutions, allowing you to analyze callers across their entire journey beyond the phone call.

Pros

• Best-in-class cloud-based phone system for inbound and outbound calls
• Ensures 100% online availability no matter what
• Granular call tracking and scoring down to keyword usage
• IVR, ACD, and more features within Phonexa’s all-encompassing software suite

Cons

• Steep learning curve
• No free version (replaced with a demo and a product tour)

Pricing

The monthly subscription plan starts at $100 per month and can be customized to the user’s needs.

Zoom

Zoom, initially known for its video conferencing capabilities, has expanded its services to include a robust VoIP solution. One of the best voice over IP providers, Zoom offers a user-friendly interface that simplifies communication for businesses of all sizes. Zoom provides HD audio quality and supports video conferencing, making it an excellent choice for remote teams. The best part is that you can implement Zoom app integrations to further scale up its capabilities.

Pros

• High-quality audio and video.
• Screen sharing and collaboration features.
• Integrations with popular business tools.
• Cross-platform support.

Cons

• Some users might find the pricing on the higher side for advanced features.
• Occasional connectivity issues in low bandwidth situations.

Pricing

Zoom offers a range of plans, including a free plan with limited features. Paid plans start at $4.99 per month per host.

Nextiva

One of the best VoIP apps, Nextiva is a comprehensive VoIP and business communications platform designed to streamline communication and enhance productivity. It offers features like auto-attendant, call routing, and team messaging, making it suitable for businesses with complex communication needs.

Pros

• Scalable solution for small to large businesses.
• Advanced call management features.
• Excellent customer support.
• Integrations with CRM software.

Cons

• Higher pricing compared to some competitors.
• The learning curve is steep for some advanced features.

Pricing

Nextiva's pricing varies depending on the number of users and features required, with plans starting at $9.95 per user per month.

KrispCall

KrispCall is a cloud-based business phone system with features like call routing, CRM integration, and shared numbers for improved communication and scalability..

Pros

• Saves money compared to traditional lines
• Scales to growing businesses
• Improves communication with features like call routing
• Integrates with CRM for better workflow
• Perfect for remote work with internet calling

Cons

• Limited integrations with some platforms
• Relies on stable internet

Pricing

KrispCall's pricing depends on the number of users and features required, with plans starting at $12 per user per month if billed annually ($15 per month for monthly billing). They offer two main subscription plans: Essential and Standard, along with a custom Enterprise plan. For more details: https://krispcall.com/pricing/

GoTo Connect

Formerly known as Jive Communications, GoTo Connect offers a VoIP service with a focus on simplicity and ease of use. It's an ideal choice for businesses looking for a straightforward and reliable communication platform.

Pros

• User-friendly interface.
• Scalable for businesses of all sizes.
• Features like call recording and virtual fax.
• Competitive pricing.

Cons

• May lack some advanced features offered by other providers.
• Limited international calling options in some plans.

Pricing

GoTo Connect offers flexible pricing plans starting at $9.95 per user per month.

OpenPhone

OpenPhone is a cloud-based VoIP service designed for small businesses and startups. It provides a dedicated business phone number, allowing users to separate personal and professional calls easily.

Pros

• Affordable pricing.
• Virtual phone number with unlimited texting and calling.
• Mobile and desktop apps.
• Integration with popular business apps.

Cons

• Limited features compared to larger providers
• Not suitable for larger enterprises with complex communication needs.

Pricing

OpenPhone offers plans starting at $0 per user per month.

Dialpad Ai Voice

Dialpad Ai Voice is a modern cloud communications platform that combines VoIP, AI, and integrations to offer a comprehensive solution for businesses. It's known for its AI-driven features, including transcription and voice recognition.

Pros

• Advanced AI features for transcribing calls.
• Integrations with Google Workspace and Microsoft 365.
• Multi-device support.
• Scalable for businesses of all sizes.

Cons

• Higher pricing for AI-powered features.
• Some users may find the learning curve for AI integration steep.

Pricing

Dialpad offers various plans starting at $5 per user per month.

Webex Calling

Webex Calling is part of Cisco's Webex suite and offers a complete VoIP solution with advanced features for businesses. It integrates seamlessly with other Webex collaboration tools, making it a powerful choice for companies looking for an all-in-one communication solution. Other apps from this app family can be integrated to make the app better, so it is a good idea to integrate Webex Meetings app and explore Webex Messaging app integrations for greater outcomes.

Pros

• Robust feature set, including video conferencing.
• Integration with Cisco collaboration tools.
• High-quality audio and video.
• Scalable for businesses of all sizes.

Cons

• Pricing may be higher for small businesses.
• Requires a stable internet connection for optimal performance.

Pricing

Webex Calling offers customizable pricing based on the specific needs of your business.

Vonage Business Communications

Vonage Business Communications is a cloud-based VoIP platform designed to provide businesses with a unified communication solution. Vonage VoIP offers features like team messaging, video conferencing, and CRM integration.

Pros

• Robust feature set for communication and collaboration.
• Scalable for businesses of all sizes.
• Integration with popular CRM software.
• Mobile app for on-the-go communication.

Cons

• Pricing may be on the higher side for advanced features.
• Some users may experience occasional call quality issues.

Pricing

Vonage Business Communications offers customizable pricing based on the size and requirements of your business.

Intermedia Unite

Intermedia Unite is a VoIP services and unified communications platform designed for businesses. It offers a range of features, including video conferencing, team messaging, and collaboration tools, all accessible through a single platform. Intermedia AnyMeetings integrations are of particular significance when it comes to expanding the native potential of the platform.

Pros

• Comprehensive unified communication solution.
• Integration with popular business apps.
• User-friendly interface.
• 24/7 customer support.

Cons

• Pricing may be higher for small businesses.
• Some users may find advanced features complex to configure.

Pricing

Intermedia Unite offers customizable pricing based on your business's specific requirements.

DialerHQ

DialerHQ is a leading cloud-based phone system. Its easy-to-use interface enables non-tech-savvy employees to make and receive calls easily. DialerHQ virtual phone system is packed with 50+ features and integrates with over 100+ tools, allowing you to create automated workflows. DialerHQ lets you buy virtual numbers from more than 80 countries, including USA virtual phone numbers.

Pros

• User-friendly interface
• Integration with 100+ tools
• Robust call management features
• Detailed and customizable reporting

Cons

• Occasional call quality issues in slow internet situations.
• Limited team collaboration features.

Pricing

DialerHQ offers multiple pricing options for businesses of all sizes.

Cisco Unified Communications Manager (CallManager)

Cisco Unified Communications Manager, also known as CallManager, is an enterprise-grade VoIP solution. It's known for its reliability, security, and advanced features, making it a go-to choice for large organizations.

Pros

• Enterprise-level security and reliability.
• Scalable for large organizations.
• Advanced call management features.
• Extensive integrations with Cisco solutions.

Cons

• Higher pricing for enterprise-level features.
• Requires IT expertise for configuration and maintenance.

Pricing

Cisco's pricing for Unified Communications Manager varies based on the number of users and features required.

Genesys Cloud CX

Genesys Cloud CX is a cloud-based contact center solution that includes VoIP capabilities. It's designed for businesses that require advanced call center features along with traditional VoIP communication.

Pros

• Comprehensive contact center solution.
• Advanced call routing and analytics.
• Integration with CRM and other business tools.
• Scalable for contact centers of all sizes.

Cons

• Pricing may be higher for businesses that only need VoIP features.
• Requires training for efficient use of contact center capabilities.

Pricing

Genesys Cloud CX offers customized pricing based on your contact center's specific requirements.

Telnyx

Telnyx is a cloud-based VoIP provider that focuses on providing high-quality voice and messaging services to businesses. It offers flexible and scalable solutions for companies of all sizes.

Pros

• High-quality voice and messaging services.
• Scalable for businesses of all sizes.
• Competitive pricing.
• Developer-friendly APIs for customization.

Cons

• Limited collaboration and conferencing features.
• May require technical expertise for configuration.

Pricing

Telnyx offers transparent pricing based on your usage, with pay-as-you-go options.

Best Free VoIP Apps

While the above-mentioned VoIP apps offer various premium features, some businesses may be looking for cost-effective solutions. Here are a few free VoIP apps that can be suitable for smaller organizations or startups:

WhatsApp Business

WhatsApp Business allows businesses to create a professional presence on the popular messaging platform. It offers messaging and voice calling features, making it a useful option for small-scale communication. The platform can become even more useful by implementing meaningful app integrations with WhatsApp Business.

Skype

Skype has long been a popular choice for video and voice calling. It offers free voice and video calls between Skype users and affordable rates for international calls. By integrating Skype with other apps, you can further stretch the scope and potential of the popular communication app.

Google Voice

Google Voice provides users with a free virtual phone number and allows for texting, voicemail, and call forwarding. It's a simple and cost-effective solution for small businesses and the possibilities of Google integrations are limitless.

Discord

While primarily known as a gaming communication platform, Discord can also be used for various types of business communication. It offers voice and video calls, chat, and screen sharing. The scope of the platform is further extended by implementing strategic Discord integrations with other apps.

Slack

Slack, a widely-used team collaboration tool, offers voice and video calls in its free plan. It's an excellent option for small teams looking for an integrated communication and collaboration solution. It is a good idea to consider Slack app integrations if you want a genuinely premium experience.

Conclusion

In conclusion, choosing the best VoIP software for your business depends on various factors, including the size of your organization, communication needs, and budget. The above-mentioned VoIP provider apps offer a range of options, from simple and affordable solutions to advanced unified communication platforms. Assess your business's requirements carefully, and consider the pros and cons of each provider to make an informed decision. With the right VoIP app in place, you can enhance communication, streamline collaboration, and ultimately boost your business's efficiency and productivity.

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