15 Best AI Helpdesk Software for 2023


Neeraj Shukla
By Neeraj Shukla | Last Updated on November 14th, 2023 1:32 pm

Customer support is the backbone of any successful business, and the right help desk software can make all the difference in providing efficient and effective support to your customers. This way, selecting the right help desk software for your business becomes a strategic imperative for businesses aiming to thrive in a competitive marketplace. In this blog, we'll explore the top 15 help desk software solutions for your business. While the software landscape can change rapidly, these options have consistently stood out for their features and usability.

Here is the list of the 15 Best Help Desk Software
  1. Appy Pie Desk
  2. Freshdesk
  3. Zoho Desk
  4. Vision Helpdesk
  5. ServiceWise
  6. ThinkOwl
  7. LiveChat
  8. LiveAgent
  9. ProProfs Help Desk
  10. Intercom
  11. Team Support
  12. Freshservice
  13. HappyFox
  14. Vivantio
  15. Help Scout

Appy Pie Desk

Appy Pie Desk brings all your customer interactions into one place for streamlined service – phone, email, chat, social media, and others. Whether customer interactions unfold through email, phone calls, chat, or other channels, Appy Pie Desk seamlessly integrates them, eliminating silos and enhancing cross-channel consistency. This feature-rich platform empowers businesses to streamline customer conversations, ensuring prompt responses, personalized interactions, and improved customer satisfaction. With a myriad of features and a user-friendly interface, this AI helpdesk software has proven to be an invaluable asset for businesses aiming to provide exceptional customer service.

Key Features


  • Centralizes customer interactions from various channels.
  • Efficiently manages customer inquiries.
  • Ensures consistent support across all communication channels.
  • Enables quick responses to customer inquiries.
  • Facilitates personalized customer interactions.
  • Offers an intuitive and user-friendly interface.
  • Provides a self-service knowledge base for customers.

Freshdesk

Freshdesk is one of the most renowned and highly regarded customer support and help desk software solutions available today. Freshdesk's comprehensive suite of features empowers organizations to streamline customer support operations, respond promptly to inquiries, and foster enduring customer relationships. With its recent introduction of intelligent automation and AI through "Freddy," Freshdesk takes customer service to new heights, proactively suggesting resolutions based on past tickets. It's a go-to solution for businesses dedicated to enhancing customer satisfaction and support efficiency.

Key Features


  • Provides a robust ticketing system to organize and prioritize customer inquiries.
  • Enables the creation of a knowledge base for self-service customer support.
  • Offers intelligent automation and AI-driven support.
  • Supports reporting and analytics for insights.
  • Facilitates collaboration among support agents.

Zoho Desk

Zoho Desk stands as a versatile and indispensable help desk software solution tailored to businesses looking to deliver exceptional customer support. It’s a user-friendly interface that simplifies operations, combined with robust multichannel support capabilities that centralize customer interactions. Automation features further streamline workflows, ensuring prompt responses to inquiries. With robust ticket management, a knowledge base to reduce repetitive queries, work modes for efficient task segmentation, and the AI assistant called Zia, Zoho Desk offers a comprehensive toolkit for customer support. It is the trusted companion for organizations dedicated to augmenting customer satisfaction and achieving operational excellence through efficient and unified support operations.

Key Features


  • Centralizes customer interactions from multiple sources into a unified platform.
  • Offers a range of functions, including ticket management, self-service options, work modes, and AI capabilities.
  • Introduces an AI assistant known as Zia, designed to enhance customer service.
  • Zia delivers helpful suggestions, and real-time alerts, and performs sentiment analysis.
  • Automatically categorizes incoming customer tickets for efficient organization.
  • Facilitates real-time messaging and guided conversations, optimizing customer support.

Vision Helpdesk

Vision Helpdesk is a robust and comprehensive help desk software solution tailored to enhance customer support and service management. It empowers businesses with a wide array of features and functionalities to efficiently address customer inquiries, streamline ticket management, and foster customer satisfaction. With its user-friendly interface and versatile tools, Vision Helpdesk is a valuable asset for organizations committed to delivering top-notch customer service and optimizing their support operations. Whether it's multichannel support, ticket management, automation, or knowledge base, Vision Helpdesk offers a complete suite to meet diverse customer service needs.

Key Features


  • Proactive customer engagement, including automated email responses, surveys, and feedback collection.
  • Reporting and analytics tools to track key performance metrics and gain insights into support operations.
  • Automates repetitive tasks and processes, reducing manual effort and improving response times.
  • Service Level Agreements (SLAs) to ensure timely responses and resolutions.

ServiceWise

ServiceWise is regarded as a versatile helpdesk solution suitable for businesses of all sizes. It has a wide range of features and can be customized to meet the specific customer support and service management needs of various organizations, making it a valuable choice for companies aiming to enhance their support operations and customer satisfaction. Whether you're a small startup or a large enterprise, ServiceWise offers a flexible solution to streamline ticket management, automate processes, and provide efficient customer support.

Key Features


  • Robust ticketing system that allows you to efficiently manage customer inquiries.
  • The platform is highly customizable, allowing you to tailor it to your specific needs.
  • Offers automation capabilities to streamline repetitive tasks and processes.
  • reporting and analytics tools to track key performance metrics.
  • Mobile accessibility to help agents manage tickets on the go.

ThinkOwl

ThinkOwl is a cloud-based helpdesk software solution featuring the power of Artificial Intelligence (AI). It helps businesses to elevate their customer support operations and service management processes. With ThinkOwl, organizations can scale their support effortlessly, ensuring accessibility for remote teams. Leveraging AI, the platform offers intelligent automation, including chatbots and predictive analytics, for swift issue resolution. It provides omnichannel support, centralizing customer interactions from various channels, and offers knowledge management, analytics, and seamless integrations. ThinkOwl prioritizes security and promotes customer self-service, all while being customizable to suit unique workflows.

Key Features


  • AI-powered automation to automate routine tasks, improving response times and efficiency.
  • Omnichannel Support to manage customer inquiries seamlessly across multiple channels.
  • Easily expand your customer support operations to meet growing demands.
  • Knowledge Management that empowers customers with self-service options.
  • Analytics and Insights to deliver valuable insights into your customer support performance.

LiveChat

LiveChat is a comprehensive customer service platform engineered to delight customers and drive sales for businesses. Packed with a wide array of features and capabilities, it empowers organizations to enhance the customer experience and increase revenue. With real-time chat and multichannel support, LiveChat enables businesses to engage customers across multiple platforms. This platform is a valuable asset for companies aiming to provide top-notch customer service while maximizing their sales potential, creating a win-win situation for both customers and businesses.

Key Features


  • Real-Time Chat to engage with website visitors and customers instantly.
  • Customizable Chat Widgets to match your brand's look and feel.
  • Visitor Monitoring to track and analyze visitor behavior on your website.
  • Chat Routing to route chats to the right agents based on criteria like language, location, etc.
  • Canned Responses to frequently asked questions, saving time for agents.
  • File Sharing to exchange documents, images, and other files during chat sessions.

LiveAgent

LiveAgent is a customer service and helpdesk software solution designed to enable businesses to provide excellent customer service. It has a suite of powerful tools and features that streamline communication and support operations, ensuring customer satisfaction. With its multichannel support, ticketing system, real-time chat, knowledge base, and automation capabilities, LiveAgent empowers organizations to efficiently manage customer inquiries and deliver timely and personalized assistance. Its focus on customization, integration, and security makes it a valuable platform for businesses aiming to elevate their customer service to exceptional levels.

Key Features


  • Manage inquiries from various channels in one place.
  • Organize and prioritize customer queries efficiently.
  • Engage with customers instantly for immediate assistance.
  • Knowledge base to store FAQs and resources for quick self-service.
  • Automation feature to streamline tasks and workflows for efficiency.
  • Tailor the platform to match your brand.

ProProfs Help Desk

ProProfs Help Desk is a comprehensive customer support solution that simplifies the entire customer service process. It enables businesses to efficiently manage all customer-facing communication channels, centralizing inquiries and support requests from various sources into a unified platform. These streamline support operations, allowing for better organization, prioritization, and resolution of customer issues. With ProProfs Help Desk, businesses can provide timely and effective support, enhancing the overall customer experience.

Key Features


  • Easily handle customer inquiries from various communication channels.
  • Offers a knowledge base for customers to find answers independently.
  • Reporting tools to access insights to monitor performance and enhance customer satisfaction.
  • Easy customization to match your brand and workflow.
  • Seamlessly integrates with other software for enhanced functionality.
  • Ensures customer data is protected with advanced security measures.

Intercom

Intercom is a versatile customer support and messaging platform that empowers businesses to deliver potent and highly effective customer support. This platform offers a rich array of features and capabilities, enabling organizations to engage with their customers in a personalized and contextual manner. With Intercom, businesses can provide targeted support and communication, enhancing the overall customer experience. By harnessing the power of real-time messaging and automation, Intercom helps companies drive growth, improve customer satisfaction, and build lasting relationships with their users, making it a valuable asset for businesses seeking to excel in customer service and engagement.

Key Features


  • Engage with customers instantly through real-time messaging for quick assistance.
  • Tailor messages and support based on user behavior and context.
  • Manages customer inquiries from various channels, including email, chat, and social media.
  • Automates routine tasks and responses to improve efficiency and response times.
  • Deliver targeted messages and campaigns to drive growth and user engagement.

Team Support

TeamSupport is a comprehensive software solution that specializes in managing the entire post-sale customer experience. Offering a suite of features and capabilities, it enables businesses to effectively handle customer support and service management, resulting in tangible benefits such as revenue growth, reduced churn rates, and higher levels of customer satisfaction. This platform streamlines communication, issue resolution, and customer engagement, ensuring that businesses can create lasting relationships and deliver exceptional support to their customers.

Key Features


  • Foster strong customer relationships through personalized interactions.
  • Manage customer inquiries from various communication channels within a unified platform.
  • Organize and prioritize support tickets for efficient resolution.
  • Provide self-service options with a repository of articles and resources.
  • Facilitate teamwork among support agents to resolve complex issues.

Freshservice

Freshservice is a cloud-based service desk and IT service management (ITSM) solution with a user base spanning SMBs, mid-market, and enterprise-level businesses. This platform offers a suite of features and capabilities aimed at streamlining IT support and service management processes, enabling organizations to provide efficient IT services and support to their employees and customers. It encompasses incident management, asset management, self-service portals, automation, knowledge base, reporting, integration options, and more, making it a versatile choice for organizations seeking to enhance their IT service delivery.

Key Features


  • Streamline the resolution of IT incidents and service requests.
  • Track and manage IT assets, hardware, and software.
  • Create and manage a catalog of IT services for easy request and fulfillment.
  • Automate repetitive IT tasks and workflows to improve efficiency.
  • Store and share IT documentation, FAQs, and solutions for self-service.
  • Implement and track changes to IT infrastructure with structured processes.

HappyFox

HappyFox is a cloud-hosted help desk ticketing system that empowers businesses to manage customer support efficiently. It offers support across multiple channels, including email, voice, and live chat, ensuring seamless communication with customers. HappyFox's feature-rich platform allows for effective tracking and resolution of support tickets, enhancing overall customer satisfaction. It provides a centralized hub for managing inquiries, automating workflows, and delivering timely responses. With its user-friendly interface and robust capabilities, HappyFox helps businesses optimize their customer support processes, resulting in improved service delivery and customer experience.

Key Features


  • Provide a straightforward and intuitive platform for both agents and customers.
  • Customize the system to match your brand's look and feel.
  • Access and manage support requests on mobile devices for on-the-go support.
  • Seamlessly connect with other software and systems to facilitate data sharing.
  • Offer customers the ability to find answers to common questions on their own.

Vivantio

Vivantio is a robust service management software meticulously crafted to assist organizations in streamlining their IT service operations and elevating customer support. With a focus on efficiency and effectiveness, this platform offers a comprehensive suite of features and capabilities. It enables structured incident management, empowers a centralized service desk, optimizes asset management, automates tasks, and promotes self-service through a user-friendly portal. Vivantio's reporting and analytics tools facilitate data-driven decisions, while its integration capabilities ensure seamless connectivity with other software systems. Customization options align the platform with specific workflows, and mobile accessibility empowers on-the-go support.

Key Features


  • Built-in customer feedback tools to gather, analyze, and act on customer input.
  • Automation capabilities to allow organizations to automate complex business processes.
  • Extend functionality by integrating third-party apps from the marketplace.
  • Customize the platform to your specific needs without coding skills.

Help Scout

Help Scout is a customer support platform that offers a user-friendly way to manage all customer conversations in one central platform, resembling a traditional inbox. It provides a seamless and efficient way for businesses to communicate with their customers, ensuring that inquiries, requests, and issues are handled effectively and with a personal touch. With Help Scout, organizations can provide seamless and responsive customer service, ensuring that every interaction is handled with care and professionalism. This makes it an invaluable asset for enhancing customer satisfaction and support operations.

Key Features


  • Shared inbox to centralize customer inquiries and conversations in one place.
  • Robust ticketing system to categorize, prioritize, and track customer requests.
  • Integrates with various third-party tools and applications for enhanced functionality.
  • Customized to align with specific support processes and branding.
Conclusion

Choosing the right help desk software for your business is a crucial decision that can significantly impact your customer support operations and, ultimately, your overall success. The 15 help desk software solutions mentioned in this list, offer unique features and capabilities to meet diverse customer service needs. Whether you are looking for multichannel support, intelligent automation, real-time messaging, or robust ticket management, there is a software solution tailored to your requirements.

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Neeraj Shukla

Content Manager at Appy Pie