Redefining The Customer Support Landscape To Accelerate Your Business

Making customer query management & resolution as easy as baking a pie

OMNICHANNEL SUPPORT

A unified omnichannel inbox that enables the collection and management of customer queries in the form of tickets from multiple channels like email, chat, social media and more, onto a single platform to ensure that no customer query is left unattended.

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IN-BUILT AUTOMATIONS

A help desk equipped with in-built automation for workflows, canned responses, SLA rules, intelligent notifications, and triggers ensures faster response and resolution time for customer tickets leading to happier customers.

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SELF SERVICE KNOWLEDGE BASE

Every customer can get instant and accurate answers via an integrated self-service Knowledge Base. Our help desk ticketing software allows you to set up your own Knowledge Base, with FAQs, help articles and more. The knowledge base lets your agents focus on complex and unique queries reducing the workload and time spent on simpler queries.

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COMMUNITY

To cater to a large pool of customers and keep them updated about your organization, our help desk allows you to build a community of customers and moderators to connect & collaborate with. Discussions can be held on popular subjects, queries, and critical topics. They can then be converted to tickets for any further actions that may be required.

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Support Desk - Easing Customer Pain Effortlessly

It is our business to make life easy for you and your customers.

COMMON INBOX
You can track and manage incoming support tickets from multiple channels with a common inbox. With a single click, you can apply custom status and priority to a ticket.
EASY INTEGRATIONS
Our help desk supports seamless integration with various third-party applications and platforms with powerful APIs, to accommodate the complex needs of your business.
COLLABORATION
Add your team members and other departments as collaborators/followers to tickets to ensure tickets are solved using expertise from experienced professionals
CUSTOMISE & PRIORITISE
Customize your help desk based on your priorities - set default views, apply automations and rules, set custom domains for your organizations and much more.
SECURE
We ensure enterprise-grade security with our features and conduct comprehensive audits of networks, systems, and regulatory compliances to protect our product and your data.
AGENT & DEPARTMENT MANAGEMENT
Prioritize, categorize and assign tickets to the right agents and departments. Define and customise agent and department permissions as per preference.
SMART NOTIFICATIONS & ACTIVITY TRACKING
Enable email and system notifications for various events to keep a track of the agent and customer activities related to a particular ticket, article or post.
CUSTOMER FEEDBACK
Get real-time CSAT ratings on ticket replies, knowledge base articles and community posts to track satisfaction index among your customers and optimize content for the future.
REPORTING & ANALYTICS
Get a better sense of how your organization, department, and agents are doing by getting an overview of ticket volume, agent performance, and other key support metrics.

Give your customers the best possible experience

Using Appy Pie’s Help Desk gives you multiple benefits

SEAMLESS & FASTER CUSTOMER SUPPORT

An omni-channel common inbox ensures that tickets from multiple channels can be resolved via a common platform without switching between various channels of communication. This ensures faster response and resolution time and hence happier customers

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REDUCED WORKLOAD ON TEAMS

The self-service knowledge base and community enables customers to get answers to FAQs and stay updated to latest developments themselves, hence reducing the workload on agents and departments.

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MORE EFFICIENCY & TRANSPARENCY

Since agents now manage unique and complex queries, they are more productive and efficient in delivering the work. Collaboration amongst departments on a common platform promotes transparency in processes. Regular feedback on replies also allows agents to improve their performance

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Help Desk Solution

This Could Be The Start Of Something Huge

Great Customer Service Starts Here!