Setup an AI driven Help Desk for a seamless customer service
Redefining The Customer Support Landscape To Accelerate Your Business
Making customer query management & resolution as easy as baking a pie
A unified omnichannel inbox that enables the collection and management of customer queries in the form of tickets from multiple channels like email, chat, social media and more, onto a single platform to ensure that no customer query is left unattended.
A help desk equipped with in-built automation for workflows, canned responses, SLA rules, intelligent notifications, and triggers ensures faster response and resolution time for customer tickets leading to happier customers.
Every customer can get instant and accurate answers via an integrated self-service Knowledge Base. Our help desk ticketing software allows you to set up your own Knowledge Base, with FAQs, help articles and more. The knowledge base lets your agents focus on complex and unique queries reducing the workload and time spent on simpler queries.
To cater to a large pool of customers and keep them updated about your organization, our help desk allows you to build a community of customers and moderators to connect & collaborate with. Discussions can be held on popular subjects, queries, and critical topics. They can then be converted to tickets for any further actions that may be required.
Using Appy Pie’s Help Desk gives you multiple benefits
SEAMLESS & FASTER CUSTOMER SUPPORT
An omni-channel common inbox ensures that tickets from multiple channels can be resolved via a common platform without switching between various channels of communication. This ensures faster response and resolution time and hence happier customers
Since agents now manage unique and complex queries, they are more productive and efficient in delivering the work. Collaboration amongst departments on a common platform promotes transparency in processes. Regular feedback on replies also allows agents to improve their performance