Zoho People is a cloud-based HR solution powered by the Web to make your HR functions easier. It is specifically designed for organizations of all sizes.
FuseDesk is your Help Desk and Messaging Platform for small business. Create and manage support tickets, projects, cases, and sales, all in one place.FuseDesk Integrations
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It's easy to connect Zoho People + FuseDesk without coding knowledge. Start creating your own business flow.
To begin with, it is important to understand the basics of each product. Zoho People offers Customer Relationship Management (CRM. software that allows organizations to manage leads, leads’ activities, leads’ data, leads’ information, leads’ contacts, leads’ vendors, leads’ employees, leads’ projects. FuseDesk is a help desk software that provides companies with an online service management system for managing their service requests. It allows users to manage tickets through multiple channels.
Now let us look at how Zoho People and FuseDesk can be integrated. Zoho People integrated with FuseDesk can allow users to view all their service requests right on their dashboard. It also supports the creation of new ticket directly from Zoho People by simply clicking on ‘New Ticket’ under the dashboard menu. The dashboard of Zoho People will automatically redirect the user to the FuseDesk portal where he can create his new service request. When the user creates the service request in Zoho People, it will automatically send an email to the customer informing them about the service request along with some information about the support engineer assigned to him. The customer will be able to track the status of his service request in Zoho People itself.
Apart from this, administrators of FuseDesk or managers can also access all details about all service requests created through Zoho People within the FuseDesk portal. They can assign tickets to agents based on their skillsets set in FuseDesk.
Benefits of integration of Zoho People and FuseDesk include:
Customer Service Management
The customer service management process invpves getting in touch with customers, establishing relationships with them, spving their problems and retaining them. With the integration of Zoho People and FuseDesk, customers can raise their service requests directly from Zoho People by submitting tickets or by calling into the call center. The tickets are then routed to the right support engineers based on their skillsets defined in FuseDesk. This helps in developing a strong relationship with customers at a faster pace.
With automation, manual processes are reduced in number, which in turn improves productivity. Therefore, when setting up a help desk software, integrating it with CRM software like Zoho People is beneficial because it will automate most of the processes invpved in both businesses. Integrating FuseDesk with Zoho people will make it easier for customers to submit tickets directly from Zoho People and for support engineers to get notifications via email about new tickets. This allows them to work more efficiently and improve productivity as well as customer satisfaction.
The process to integrate Zoho People and FuseDesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.