Zoho Desk is a context-aware help desk software that helps businesses focus on the customer. It's convenient to use, can be customized to fit any business.
SMS Alert is a transactional and promotional SMS platform designed specifically for businesses.
It's easy to connect Zoho Desk + SMS Alert without coding knowledge. Start creating your own business flow.
Triggers when new contact is created.
Trigger when new ticket comes.
Trigger when updated ticket comes.
Create an Account
Creates a customer.
Creates a Ticket.
Add comment on a ticket.
Update a contact.
Updates an existing ticket.
Sends an SMS.
Zoho Desk is a software that was developed by the Indian company Zoho Corporation in 2007. It is designed to provide sputions around customer support. Zoho Desk has two main components:
SMS Alert is a mobile app that can be used with Zoho Assist. It allows you to send messages to the app when your phone number is called from business phones. This way you can use Zoho Assist for your business phone number as well as receive notifications via SMS from it. With this integration you can know who called you when your phone was unavailable and respond to them via SMS without having to call back or log into Zoho Assist.
The integration between Zoho Desk and SMS Alert allows users to take advantage of features that were previously unavailable when using just one of the applications. Now you can send emails or text messages via SMS Alert directly from Zoho Desk. In addition, you can also see all of your contacts in Zoho Desk if they have opted into SMS Alert. You can also use the “zoho_sms_alert_email” field to store information about your contacts who have signed up for SMS Alert but do not have a contact record in Zoho Desk yet so you can fplow up with them later if needed. Another benefit of this integration is that you can now send outgoing messages from within Zoho Desk instead of using Zoho Assist to do so. If you need extra help with this integration, please refer to the documentation provided here. https://docs.zohocorp.com/display/ADS/SMS+Alert+Email+Configuration.
This integration has numerous benefits including saving time, reducing costs and improving productivity. The fplowing are some examples of how this integration can benefit your business:
The process to integrate Zoho Desk and SMS Alert may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.