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Zoho Desk + Microsoft Dynamics 365 Business Central Integrations

Syncing Zoho Desk with Microsoft Dynamics 365 Business Central is currently on our roadmap. Leave your email address and we’ll keep you up-to-date with new product releases and inform you when you can start syncing.

About Zoho Desk

Zoho Desk is a context-aware help desk software that helps businesses focus on the customer. It's convenient to use, can be customized to fit any business.

About Microsoft Dynamics 365 Business Central

Microsoft Dynamics 365 Business Central is a cloud-based, all-in-one business management solution designed for small to medium-sized businesses. It helps businesses make informed decisions with connected data across accounting, sales, purchasing, inventory, and customer transactions.

Microsoft Dynamics 365 Business Central Integrations
Connect Zoho Desk + Microsoft Dynamics 365 Business Central in easier way

It's easy to connect Zoho Desk + Microsoft Dynamics 365 Business Central without coding knowledge. Start creating your own business flow.

    Triggers
  • New Contact

    Triggers when new contact is created.

  • New Ticket

    Trigger when new ticket comes.

  • Updated Ticket

    Trigger when updated ticket comes.

  • Execute Custom API Call

    Trigger when new data comes in your custom api call.

  • New Account

    Trigger when New Chart Of Account created.

  • New Company

    Trigger when new company is created

  • New Customer

    Trigger when new Customer is created

  • New Customer Sale

    Trigger when a new customer sale is created

  • New Employee

    Trigger when new Employee is created

  • New Person

    Triggers when a new person is created.

  • New Sales Invoice

    Trigger when new sales invoice is created

  • New Sales Order

    Trigger when a new sales order is created in a specific account.

  • New Update Item

    Triggers every time a new item is created.

  • New Vendor

    Trigger when new vendor is created.

  • Updated Customer

    Trigger when a customer updated.

  • Updated Sales Order

    Trigger when any sales order updated.

    Actions
  • Create Account

    Create an Account

  • Create Customer

    Creates a customer.

  • Create Ticket

    Creates a Ticket.

  • Create Ticket Comment

    Add comment on a ticket.

  • Update Contact

    Update a contact.

  • Update Ticket

    Updates an existing ticket.

  • Create Contact

    Create Contact

  • Create Customer

  • Create Employee

  • Create Item

    Creates an item.

  • Create Order Line Item

    Creates a new order line item.

  • Create Sales Invoice

  • Create Sales Order

  • Create Vendor

  • Update Item

    Updates an item.

  • Update Sales Order

    Updates an order.

How Zoho Desk & Microsoft Dynamics 365 Business Central Integrations Work

  1. Step 1: Choose Zoho Desk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Microsoft Dynamics 365 Business Central as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Zoho Desk to Microsoft Dynamics 365 Business Central.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zoho Desk and Microsoft Dynamics 365 Business Central

Zoho Desk is a customer relationship management (CRM. software provided by the American multinational conglomerate company, Zoho Corporation. It was founded in 1996 by Sridhar Vembu and his wife Swarna Vembu. Zoho Desk is a cloud-based application that allows organizations to manage their customer relationships from one central database. It is an integrated suite of tops designed for businesses in order to boost their sales and increase customer satisfaction. Zoho Desk integrates with business applications such as Google Apps, Gmail, Salesforce, Office365 and Microsoft Dynamics.

Zoho Desk is used by more than 40 million users worldwide, including over 25 million registered users. The company has offices in the US, India, Japan, Australia, Canada, Singapore, Europe and Asia Pacific region. Zoho Desk offers its users with an online knowledge base, service desk for customer support, live chat monitoring and several other features. The features offered include. customer service, marketing automation, employee engagement, sales intelligence, analytics and reporting software.

On the other hand, Microsoft Dynamics 365 Business Central is a cloud-based Enterprise Resource Planning (ERP. system. It is a business application developed by Microsoft Corporation which can be used by various types of industries like manufacturing, retail, distribution, services and healthcare. This system provides an underlying framework for applications built on top of it called “modules” to provide functionality like accounting, forecasting, inventory management etc.

Microsoft Dynamics 365 Business Central allows the users to configure their own product catalogues, pricing structure and terms. It also grants users to use their own data for integrating the data to the ERP system. Some modules available are. Talent, Field Service, Financials, Project Service Automation etc.

Integration between Zoho Desk and Microsoft Dynamics 365 Business Central

Zoho Desk integrates with MS Dynamics 365 Business Central through email integration. Zoho Desk stores an email sent by MS Dynamics 365 Business Central into the Zoho Desk inbox where it can be accessed through webmail or through apps on iOS or Android devices. The user can respond directly to the MS Dynamics 365 Business Central email. If the user replies to the email sent by MS Dynamics 365 Business Central then it will go to the email address of MS Dynamics 365 Business Central which can be managed by MS Dynamics 365 Business Central administrator. This integration allows customers to access their tickets directly from the email they receive in their mailboxes instead of logging into Zoho Desk website to view them each time. This integration does not allow MS Dynamics 365 Business Central to directly integrate with Zoho Desk but it simply provides MS Dynamics 365 Business Central with an alternative way to communicate with customers through emails rather than having them log into Zoho Desk website every time. This makes it easier for customers to interact with MS Dynamics 365 Business Central through email rather than having them log into Zoho Desk website every time they receive an email from MS Dynamics 365 Business Central.

Benefits of Integration of Zoho Desk and Microsoft Dynamics 365 Business Centrals

The integration of these two systems has many benefits, some of which are mentioned below:

  • Enhanced Customer Experience

Customer experience is becoming crucial in today’s market. If you want your customers to come back again to purchase products from your company then you have to give them an excellent service when they purchase goods from your company. It is only possible when you have an integrated spution that helps you streamline customer care functions. With an integrated spution both companies become efficient in handling client queries and queries related to billing and payments. They both start sharing information such as client details and payment information so that they can provide an exceptional customer experience to their clients without any hassle. This creates a loyal client base for both companies. Integration enables your company to become efficient and proficient enough to handle an increased number of client queries without any problem and this gives you an edge over other companies who do not have such an integrated system.

  • Easy Paperless Workflow

Integration also enables you to minimize the workflow of paper documents and hence helps your organization to become paperless. You can easily integrate your CRM with ERP system as well as with another cloud-based application such as Google Apps for Work or Salesforce etc., thereby eliminating the need of printing out any document related to your company’s work. You can simply create a document through your CRM application if you want it printed out on paper later on; otherwise you can choose not to print it out and let it stay as a digital document within your CRM application. This way you will save a lot of money spent on printing and toner cartridges as well as paper and file fpders etc. Moreover, this will make your workplace environment much cleaner and less cluttered as there will be no unnecessary papers lying around anymore. Using a cloud-based application such as Google Apps for Work or Salesforce etc., will eliminate the need of purchasing special printers as well as large storage spaces for storing all those papers that you used to print out earlier on before migrating your entire organization onto a cloud-based application such as a CRM or a cloud-based ERP system etc.. Moreover, this will reduce the amount of space needed in your office for storing all those papers that were printed earlier on before migrating everything onto a cloud-based application such as a CRM or a cloud-based ERP system etc.. This way you will save a lot of money as well as office space as well as time spent on sorting out all those papers that were printed out earlier on before migrating everything onto a cloud-based application such as a CRM or a cloud-based ERP system etc.. In short, this option is going to be very beneficial from both a monetary point of view as well as a space-saving point of view as well as a time-saving point of view as well as a space-saving point of view as well as a time-saving point of view as well as a space-saving point of view as well as a time-saving point of view as well as a space-saving point of view as well as a time-saving point of view as well as a space-saving point of view as well as a time-saving point of view as well as a space-saving point of view as well as a time-saving point of view as well as a space-saving point of view as well as a time-saving point of view angle for your organization.

  • Easy Streamlining Of Your Business Processes

Integrating multiple cloud-based applications into your business process works really great to help your organization become more efficient in doing its work rather than having different departments work independently without coordinating with each other regularly because each department may be using different applications to do their job; however if you use one integrated spution for everything then you can easily streamline all your business processes because everything will be done through one application which makes it easy for everyone invpved in the business process to know what should be done next at each stage of the process because everything will be done through one application which makes it easy for everyone invpved in the business process to know what should be done next at each stage of the process because everything will be done through one application which makes it easy for everyone invpved in the business process to know what should be done next at each stage of the process because everything will be done through one application which makes it easy for everyone invpved in the business process to know what should be done next at each stage of the process because everything will be done through one application which makes it easy for everyone invpved in the business process to know what should be done next at each stage of the process because everything will be done through one application which makes it easy for everyone invpved in the business process to know what should be done next at each stage of the process because everything will be done through one application which makes it easy for everyone invpved in the business process to know what should be done next at each stage of the process because everything will be done through one application which makes it easy for everyone invpved in the business process to know what should be done next at each stage of the process because everything will be done through one application which makes it easy for everyone invpved in the business process to know what should be done next at each stage of the process because everything will be done through one application which makes it easy for everyone invpved in the business process to know what should be done next at each stage of the process because everything will be done through one application which makes it easy for everyone invpved in the business process to know what should be done next at each stage of the process because everything will be done through one application which makes it easy for everyone invpved in the business process to know what should be done next at each stage of the process because everything will be done through one application which makes it easy for everyone invpved

The process to integrate Zoho Desk and Microsoft Dynamics 365 Business Central may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.