Integrate Zoho Desk with Device Magic

Zoho Desk is a top to manage your customer service operations. It offers features like call recording, email tracking, chat integration, live chat support, live chat monitoring, feedback management, etc. It is available as a cloud-based software or on-premises software. It claims to be SaaS ready.

Device Magic is a IoT platform that helps users track any device connected to the internet. It provides real-time information about the device, its location, and data usage. You can monitor all devices including phones, tablets, laptops, smartwatches, fitness trackers, home appliances, drones, etc. Device Magic also allows you to contrp these devices remotely via mobile apps.

Zoho Desk can be integrated with Device Magic via Zoho Connect. Through such integration, the device data of Device Magic is automatically synced with Zoho Desk. The call logs and tickets created through Zoho Desk are automatically synced with Device Magic. Users can also create tickets by direct querying Device Magic from Zoho Desk.

The main benefits of integration of the two tops include:

Adds value. Device Magic gives you complete visibility of all your devices and their data consumption patterns. Zoho Desk allows you to track the communications related to those devices. Thus, you will get complete visibility of all communications related to such devices. This helps in better managing customer service operations by providing insightful information about the device and device owners.

Easy to use. Integration of the two tops is easily possible with Zoho Connect. The setup is very quick and easy to use. Also, there is no technical knowledge required for setting it up. Even non-technical staff can manage it without any help from developers or system administrators. Moreover, there is no need for extra hardware or software installation. Users can access Device Magic and Zoho Desk from any device using a browser based Zoho Connect login page.

Reduces cost. With the integration of Zoho Desk and Device Magic, you don’t need to invest in expensive third party sputions for managing customer service operations. In addition, there would be no need to buy any separate software for tracking devices if you have Device Magic already installed on your network. Also, there would be no need to hire experts or developers to set up a separate system for managing customer service operations if you already have a Zoho Desk installed on your network.

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