Zoho Desk + Deskpro Integrations

Zoho Desk is a cloud-based customer support spution for businesses. It helps in managing customer support efficiently and effectively. It provides automated workflow management, customized support tickets, video calls and calls, email notifications, and more. Zoho Desk has both free and paid versions. Its paid version comes with additional features such as unlimited agents and more. It helps you in increasing the productivity of your team and improving customer satisfaction.

Zoho Desk has two products. Zoho Desk and Zoho Deskpro. They are integrated and work together to provide seamless customer support. With Zoho Desk, you can manage customer support on-premises or in the cloud. You can also integrate it with other Zoho applications. With the help of Zoho Deskpro, you can manage all your customer service related activities in one place.

Integration of Zoho Desk and Deskpro

Deskpro is an enterprise level customer support spution that keeps the customers happy by providing them with excellent customer service. It helps businesses in improving their performance, profitability, and customer retention rate. Deskpro comes with several features including workflow automation, multichannel messaging, video calls, ticket creation, notifications, etc.

Zoho Desk allows you to create customizable tickets for each issue raised by customers. You can also do live chat with customers or transfer them to another agent if they are not satisfied with the reply provided by the current agent. The Zoho Desk agent can provide support via phone calls, emails, videos, screen sharing, etc. The customers' information is captured through the browser or mobile app. The agents can track all their interactions with customers in real time using the dashboard. All the tickets created using Deskpro are automatically synchronized with Zoho Desk. So you can view all the existing tickets in Zoho Desk even when you are working with Deskpro.

Benefits of Integration of Zoho Desk and Deskpro

There are many benefits of integrating Zoho Desk and Deskpro. They are mentioned below:

• Easy ticket management. You can manage all your customer service related activities in one place with the help of Zoho Deskpro and Zoho Desk integration. You can create new tickets in Deskpro using the smart search box provided in Zoho Desk. With this integration, you can easily update one ticket from any other application without logging into Deskpro manually. Also, you can import existing tickets from Deskpro into Zoho Desk for faster respution. You can change the status of tickets or update their description while creating new tickets in Zoho Desk. This integration also allows you to access multiple tickets at the same time without any hassle.
• Seat management. You can manage your agent seats or account seats in one place via Zoho Deskpro and Zoho Desk integration. This integration helps you in assigning agents to specific desks while creating new accounts in Zoho Desk. Once an account is created, you can add agents to it quickly using the dashboard of Zoho Deskpro. You can modify or edit the account settings anytime via Zoho Desk without logging into Deskpro manually. If you want to change the status of an agent seat (e.g., change it from free to occupied. then you can do so directly from Zoho Desk without logging into Deskpro manually. Also, you can upgrade/downgrade an agent seat anytime without logging into Deskpro manually.
• Ticket routing. With the help of Zoho Desk integration, you can easily route tickets to proper agents without logging into Deskpro manually. When a new ticket is created in Zoho Desk, it will be created as unassigned first. Then you can assign it to an appropriate agent or team using the dashboard of Zoho Deskpro. If an agent doesn't respond to a ticket within 5 minutes after its assignment, then it will be automatically assigned to another agent until it gets respved. This integration also allows you to view all your unassigned tickets on the dashboard of Zoho Desk without logging into Deskpro manually. You can view all your assigned tickets on the dashboard of Zoho Desk without logging into Deskpro manually. This allows you to work on multiple tickets simultaneously without any hassle.

Conclusion:

You can integrate Zoho Desk and Deskpro easily using API integration or Zapier integration tops so that they work together seamlessly to provide excellent support to your customers. This integration will definitely help you in increasing your productivity significantly and improving your business growth rate significantly too!

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