Zoho Connect is a team collaboration platform that allows you to bring together your workers, partners, vendors, and anyone else that contributes value to your work, as well as give you the space and resources you need to interact and complete tasks more quickly.
Xendit is a prominent payment gateway that uses a range of world-class APIs to allow businesses to take payments in Indonesia quickly and securely.
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Triggers when a new event is added.
Triggers when a new status (Feed) is added.
Triggers when new member is added to a group.
Triggers when you are mentioned in a status.
Triggers when new member is added to a network.
Triggers when a new task is added.
Trigger when new invoice created.
Adds user to a group (invite and add, if the user is not a member of the network).
Adds a new event in a specific group.
Adds a new status (Feed) in a specific group.
Creates a private event.
Adds a private task.
Adds a new task in a specific board.
Sends an invite to the user to join your network.
Creates an account.
Create a new customer.
Creates a disbursement.
Creates an Invoice.
Creates a payout.
Creates QR Code.
Zoho Connect is a SaaS company which was established in 2005. It provides the facility of integration with various applications. Zoho Connect allows users to easily integrate with CRMs, ERPs, and marketing tops. It also provides custom API integration services for companies that want to integrate their software with Zoho.
Xendit is a SaaS company which was established in 2009. It provides a spution for integrating Salesforce and QuickBooks. It consists of an app development team based in the US and a cloud operations team based in India.
In this part, I would like to discuss how Zoho connect and Xendit are integrated. I would also like to discuss the benefits of this integration. Integration of Zoho Connect with Xendit is done using the Zoho Connect API. This API helps to provide a seamless integration between Zoho CRM and Zoho Desk. The API has integration between the fplowing two products:
Zoho CRM – Zoho CRM is a customer relationship management top provided by Zoho. It can be used for managing customers, opportunities, accounts, campaigns, leads, sales teams and business partners. Zoho Desk – Desk is a cloud-based call center spution offered by Zoho. It helps to handle multiple lines for incoming calls and chats. Desk can be used for customer service and sales support.
Integration of Zoho Desk with Zoho CRM helps businesses to respond to customer queries faster as well as providing quick sputions to them. This can be done by creating a single customer view in Zoho CRM using the information from multiple desks using the APIs provided by Zoho Connect. Instead of logging into each desk separately, the customer service agents can log into the single customer view to access all information about customers. This will help them to provide better services to customers.
In this part, I would like to discuss some of the benefits of integrating Zoho Connect with Xendit:
A single customer view is created which is accessed by all agents working on a desk. Calls coming from any channel can be routed to other channels if required. For example, if a customer calls the call center, the call can be transferred to another channel if it is not attended after some time. This helps in providing better service to customers. A detailed report can be generated by analyzing information from both CRM and Desk applications. This helps to analyze the entire customer’s history which improves customer service as well as sales support services in businesses. Customers can get connected directly with the right agent looking at their profile information directly while calling the call center or chat center. Customized forms can be built with data from different sources such as CRM, Desk and others, depending upon the requirement of businesses. This helps businesses to increase conversion rates and profits while enhancing customer experience. The integration between CRM and Desk helps in improving the productivity of agents and customer satisfaction which results in increased revenues for businesses. In addition, it results in decreased costs for businesses which can be used for improving service quality or product features.
This article discusses about integrating Zoho Connect with Xendit. It also discusses the benefits of this integration for businesses operating in today’s competitive market environment.
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