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Zendesk + Zoho People Integrations

Appy Pie Connect allows you to automate multiple workflows between Zendesk and Zoho People

  • No code
  • No Credit Card
  • Lightning Fast Setup
About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

About Zoho People

Zoho People is a cloud-based HR solution powered by the Web to make your HR functions easier. It is specifically designed for organizations of all sizes.

Zoho People Integrations
Zoho People Alternatives

Looking for the Zoho People Alternatives? Here is the list of top Zoho People Alternatives

  • Breezy HR Breezy HR
  • People HR People HR

Best ways to Integrate Zendesk + Zoho People

  • Zendesk Zendesk

    Zoho People + Zendesk

    Create Ticket to Zendesk from New Record in Zoho People Read More...
    Close
    When this happens...
    Zendesk New Record
     
    Then do this...
    Zendesk Create Ticket
  • Zendesk Zendesk

    Zoho People + Zendesk

    Update User in Zendesk when New Record is created in Zoho People Read More...
    Close
    When this happens...
    Zendesk New Record
     
    Then do this...
    Zendesk Update User
  • Zendesk Zendesk

    Zoho People + Zendesk

    Create User to Zendesk from New Record in Zoho People Read More...
    Close
    When this happens...
    Zendesk New Record
     
    Then do this...
    Zendesk Create User
  • Zendesk Zendesk

    Zoho People + Zendesk

    Create Organization to Zendesk from New Record in Zoho People Read More...
    Close
    When this happens...
    Zendesk New Record
     
    Then do this...
    Zendesk Create Organization
  • Zendesk Zendesk

    Zoho People + Zendesk

    Update Ticket in Zendesk when New Record is created in Zoho People Read More...
    Close
    When this happens...
    Zendesk New Record
     
    Then do this...
    Zendesk Update Ticket
  • Zendesk {{item.actionAppName}}

    Zendesk + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} {{item.actionTitle}}
Connect Zendesk + Zoho People in easier way

It's easy to connect Zendesk + Zoho People without coding knowledge. Start creating your own business flow.

    Triggers
  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

  • New Record

    Triggers every time a record is added in a specific form.

    Actions
  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

How Zendesk & Zoho People Integrations Work

  1. Step 1: Choose Zendesk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Zoho People as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Zendesk to Zoho People.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zendesk and Zoho People

In the past decade, customer service has become one of the most important parts in any company’s life. It is now a must to provide a good service and to make sure that the client is satisfied. That is why companies are looking for new ways to improve their service quality. Thanks to the new technpogies, it has become possible to have a better communication with clients and to provide them with a better service.

One of the most popular examples of using new technpogies for improving the customer service is having a live chat. In this article, we will tell you about Zendesk and Zoho People. We have chosen these two products because they are two market leaders in supporting customer service. They both offer their services to enterprises as well as SMBs.

Integration of Zendesk and Zoho People

We have already mentioned that there are two companies that have become market leaders in the field of online support systems. Both of them are very popular among customers – Zendesk and Zoho People. What ways can we use them together? There are several ways how you can do it. At first, you can integrate the two platforms together. There are two ways how you can do it:

You can integrate a Zendesk ticket with Zoho CRM. The way it works is that you just need to create a ticket in Zendesk, then you can send an email to your customer (the recipient will be automatically selected. After that, you can see the ticket created in Zoho CRM.

The second option is to integrate Zendesk and Zoho People . To do it, you should just create a ticket in Zendesk and add the customer to the contact list in Zoho People . This way, you will be able to track all the communication between you and your customer without leaving your CRM. Normally, when you create an email template in Zendesk and send an email to your customer, you do not know any information about him or her since everything is put into an email template and sent straight away. But when you use Zoho People , you will be able to see all the relevant information about your customer before sending an email to him or her. You can also find out what kind of device he or she uses and whether he speaks English or not.

Benefits of Integration of Zendesk and Zoho People

There are many benefits of using integration of Zendesk and Zoho People:

Assistance for support team – when you use this integration, your support team will be able to manage all issues in one place . They will no longer need to deal with tickets in different tops like email, Twitter or Facebook. All correspondence between them and their customers will take place in one place – Zoho People . When they create a ticket for their customer, they will be able to see all his/her details from their CRM (like phone number or address. which will help them to better handle support requests. Also, they will be able to monitor all support requests so that they can react immediately if there is an issue with the customer;

– when you use this integration, your support team will be able to manage . They will no longer need to deal with tickets in different tops like email, Twitter or Facebook. All correspondence between them and their customers will take place in one place – . When they create a ticket for their customer, they will be able to see all his/her details from their CRM (like phone number or address. which will help them to better handle support requests. Also, they will be able to monitor all support requests so that they can react immediately if there is an issue with the customer; Good communication with customers – when you use this integration, your team will be able to keep in touch with your customers through one channel . They won’t need to switch from platform to platform to talk to their customers;

– when you use this integration, your team will be able to keep in touch with your customers through . They won’t need to switch from platform to platform to talk to their customers; Better management of tickets – when you use this integration, your support team will be able to manage your tickets from one place . They will be able to answer notifications faster because they won’t need to switch between different tops;

– when you use this integration, your support team will be able to manage . They will be able to answer notifications faster because they won’t need to switch between different tops; Better management of customers – when you use this integration, your team will be able to manage your customers more effectively . They can reach all the relevant information about them without having to deal with emails separately;

– when you use this integration, . They can reach all the relevant information about them without having to deal with emails separately; Better cplaboration between departments – if you have teams working on different platforms, they may not share information about customers and problems often enough . But when you use this integration, your teams will be able to cplaborate better because they won’t need to switch between tops;

– if you have teams working on different platforms, . But when you use this integration, your teams will be able to cplaborate better because they won’t need to switch between tops; All data in one place – if you use this integration, all your data will stay in one place – Zoho CRM . Your entire data history will not disappear due to using several tops;

– if you use this integration, all your data – . Your entire data history will not disappear due to using several tops; Easy management of contacts – if you use this integration, it will be easier for you to organize all product contacts . You won’t need to constantly change contacts while helping two different departments;

– if you use this integration, it will be easier for you to organize . You won’t need to constantly change contacts while helping two different departments; Easy management of sales pipeline – sales reps can access important information about your leads directly from their CRM;

– sales reps can access important information about your leads directly from their CRM; Easy management of sales process – sales reps are able to see where each lead stands in terms of sales pipeline;

– sales reps are able to see where each lead stands in terms of sales pipeline; Easy management of marketing funnel – when sales reps engage leads and convert them into opportunities, it helps them move faster through sales pipeline;

– when sales reps engage leads and convert them into opportunities, it helps them move faster through sales pipeline; Easy management of accounts – account owners can easily manage all the contacts in one place . There is no need for constant switching between tops;

– account owners can easily manage . There is no need for constant switching between tops; Easy management of projects – project managers don’t need to spend time searching for information about different projects thanks to this integration;

– project managers don’t need to spend time searching for information about different projects thanks to this integration; Easier search for information – if you want some information about one of your contacts, simply look it up in Zoho CRM instead of going through a bunch of emails;

– if you want some information about one of your contacts, simply look it up in instead of going through a bunch of emails; No more duplicated data – if some data needs changing (like phone number), there is no need for changing it everywhere thanks to this integration;

Conclusion

The process to integrate Zendesk and Zoho People may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.