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Integrate Zendesk with Xendit

Appy Pie Connect allows you to automate multiple workflows between Zendesk and Xendit

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About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

About Xendit

Xendit is a prominent payment gateway that uses a range of world-class APIs to allow businesses to take payments in Indonesia quickly and securely.

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Best ways to Integrate Zendesk + Xendit

  • Zendesk Integration Xendit Integration

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    Create Customer to Xendit from New User in Zendesk Read More...
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  • Zendesk Integration Xendit Integration

    Zendesk + Xendit

    Create QR Code to Xendit from New User in Zendesk Read More...
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    Xendit Integration Create QR Code
  • Zendesk Integration Xendit Integration

    Zendesk + Xendit

    Create Account to Xendit from New User in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New User
     
    Then do this...
    Xendit Integration Create Account
  • Zendesk Integration Xendit Integration

    Zendesk + Xendit

    Create Payout to Xendit from New User in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New User
     
    Then do this...
    Xendit Integration Create Payout
  • Zendesk Integration Xendit Integration

    Zendesk + Xendit

    Create Disbursement to Xendit from New User in Zendesk Read More...
    Close
    When this happens...
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    Then do this...
    Xendit Integration Create Disbursement
  • Zendesk Integration {{item.actionAppName}} Integration

    Zendesk + {{item.actionAppName}}

    {{item.message}} Read More...
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    When this happens...
    {{item.triggerAppName}} Integration {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} Integration {{item.actionTitle}}
Connect Zendesk + Xendit in easier way

It's easy to connect Zendesk + Xendit without coding knowledge. Start creating your own business flow.

    Triggers
  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

  • New Invoice

    Trigger when new invoice created.

    Actions
  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

  • Create Account

    Creates an account.

  • Create Customer

    Create a new customer.

  • Create Disbursement

    Creates a disbursement.

  • Create Invoice

    Creates an Invoice.

  • Create Payout

    Creates a payout.

  • Create QR Code

    Creates QR Code.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How Zendesk & Xendit Integrations Work

  1. Step 1: Choose Zendesk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Xendit as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Zendesk to Xendit.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zendesk and Xendit

Zendesk?

Zendesk is an online customer support software that has become the dominant player in the market, with more than 50,000 customers from over 150 countries. The company works with popular brands like USAA, CNN, Microsoft, Starbucks, and BMW.

Xendit?

Xendit is a customer support software which offers sputions for companies to run their business. It allows businesses to provide customers with a comprehensive spution for all their customer service needs. Its functionality includes sales support, help desk, social media support, and live chat.

Integration of Zendesk and Xendit

Integrating Zendesk and Xendit would allow companies to get the best of both products to deliver a better experience to customers.

  • Zendesk and Xendit would be able to leverage each other’s strengths to provide a better experience for customers. For example, if a customer support agent is doing a great job but is unable to close tickets on time because of a backlog of requests, then a ticket can be transferred to the next available agent at Xendit, who will be more efficient with closing tickets in the system. Proactive suggestions like this one would no longer clutter up the workflow of the agents in Zendesk but would be seamlessly implemented when needed.
  • Customers would benefit from getting more value out of both platforms. For example, if a customer service email exchange takes place between a Zendesk user and a user at Xendit, the customer would be able to see all exchanges from both platforms in one place instead of having to go through different systems. This would save time and reduce confusion for customers.
  • The integration could potentially allow for better onboarding processes as well. For example, if a customer’s information is in Xendit but not Zendesk, then the new Zendesk user would not have access to it. If the integration were set up properly, then the new user would have access to all information in one place.
  • There are many ways to integrate Zendesk and Xendit; one is using database synchronization software for real-time data transfer between two databases. SaaS Integration APIs could also be used to build complex integration scenarios without any coding experience required. In order to avoid complexity for IT departments by integrating these two sputions, it might be necessary to integrate them with other enterprise technpogies already in place in the company. For example, if one integration platform already exists in a company, then it may make sense to use that instead of building another one from scratch. This would save time and money for IT departments who are already under pressure to handle the load of integrating their own products into their existing systems and services.

Benefits of Integration of Zendesk and Xendit

  • Reduce Customer Support Costs

Having one platform instead of two reduces costs because there is less infrastructure needed for hosting and maintaining a single platform instead of two separate ones. Because there is only one platform to maintain, it also means that technical support calls would be reduced significantly as well as the time spent optimizing it and making sure that it works as expected. The cost savings could be passed on to customers by reducing overall fees or keeping them the same while adding more features for customers or improving customer support quality.

  • Improved Customer Service Experience

Customers would have a better experience using Zendesk and Xendit together because they would be able to get answers faster and receive more comprehensive information about their issues than they did before. Not only that, but they would also be able to get answers via different channels such as email, social media, and live chat which would improve their overall experience as well as customer satisfaction survey results. Customers with questions could also get answers faster if they are able to receive personal assistance from an agent via chat or phone instead of waiting for an email response which may take hours or days depending on the response time of the particular agent assigned to their case. Additionally, agents would have better visibility over what’s going on with each customer if all conversations are saved in one place; this way they can better prioritize their workload and respond faster to customers in need instead of spending time searching through various sources just trying to find previous cases where they might have worked with the same customer before. If an issue arises over what channel to use for communication with customers, Zendesk could guide agents over what channel is most suited for each instance in order to improve productivity and efficiency even further.

The process to integrate Zendesk and Xendit may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.