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Integrate Zendesk with Webflow

Appy Pie Connect allows you to automate multiple workflows between Zendesk and Webflow

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About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

About Webflow

Webflow is the easiest and fastest way to build a website in the cloud. Whether you need a quick landing page or a visually stunning portfolio you can launch it in minutes, design it yourself without code, and host it anywhere.

Webflow Integrations

Best Zendesk and Webflow Integrations

  • Zendesk Integration Google Sheets Integration

    Zendesk + Google Sheets

    Add Every New Zendesk Ticket to Google Sheets Read More...
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    Zendesk Integration New Ticket
     
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    Google Sheets Integration Create Spreadsheet Row
    Turn Google Sheets into a database for your Zendesk support tickets with Appy Pie easy to use Connects. Our platform lets you integrate Zendesk with Google Sheets in minutes without any coding skills. Once you’ve set up this integration, whenever a new ticket is opened in Zendesk, we will automatically add it to the Google Sheets. This way you can keep a record of entire Zendesk ticket & track them for future reference.
    How This Integration Works
    • A new ticket is opened in Zendesk
    • Appy Pie Connect adds the ticket information to a new row in Google Sheets
    What You Need
    • A Zendesk account
    • A Google account
  • Zendesk Integration Salesforce Integration

    Zendesk + Salesforce

    Create a Lead in Salesforce for Every New Zendesk Ticket Read More...
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    Salesforce Integration Create Lead
    It is natural for your support team to sometimes act as the sales team by working on potential new leads. Instead of having your support team manually send your sales people lead info, let Appy Pie Connect do it automatically. Once active, this Connect will trigger with every new ticket generation on Zendesk, automatically creating a new deal in Salesforce for your sales representatives to follow up.
    How this Zendesk – Salesforce integration works:
    • A new ticket appears in a Zendesk view
    • Appy Pie Connect creates new leads in Salesforce
    What Is Needed For Integration
    • A Zendesk account
    • A Salesforce Account
  • Zendesk Integration Pipedrive Integration

    Zendesk + Pipedrive

    Create Deals on Pipedrive from New Zendesk Tickets Read More...
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    Pipedrive Integration Create Deal
    Help your business grow by converting your helpdesk tickets into deals in your CRM application. Once this integration is active, whenever a new ticket is added on Zendesk, Appy Pie Connect will create a new deal on Pipedrive, giving you an opportunity to sell your products or services. Don’t waste another minute! Automate your workflow in minutes without any programming knowledge.
    How this Zendesk – Pipedrive integration works
    • A new ticket is created on Zendesk
    • Appy Pie Connect creates a new deal on Pipedrive
    What Is Needed For Integration
    • A Zendesk account
    • A Pipedrive account
  • Zendesk Integration Office 365 Integration

    Zendesk + Office 365

    Create Office 365 Events for every New Zendesk Ticket Read More...
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    Office 365 Integration Create Event
    Both Office 365 and Zendesk are popular applications that help business owners get more done. When you sync both of these apps, you add another level of efficiency in your workflow. After setting up this integration, Appy Pie Connect will automatically create new Office 365 events every time a new ticket is created on Zendesk. This integration helps you keep up with your schedule.
    How It Works
    • A new ticket is created on a Zendesk view
    • Appy Pie Connect automatically creates an event in Office 365
    What You Need
    • An Office 365 account
    • A Zendesk account
  • Zendesk Integration Slack Integration

    Zendesk + Slack

    Get Notifications in Slack for Every New Zendesk Ticket Read More...
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    Slack Integration Send Channel Message
    The Zendesk – Slack automation from Appy Pie Connect makes your customer support process more efficient. Once this connect is active, Appy Pie Connect will send a notification to your chosen slack channel whenever a new ticket is opened in Zendesk. This way you can notify your team of new tickets or get a private message about the support tickets that need a personal reply.
    How This Zendesk - Slack Integration Works
    • A new ticket is opened in Zendesk
    • Appy Pie Connect sends a message to a chosen Slack channel with the ticket information
    What You Need
    • A Zendesk account
    • A Slack account
  • Zendesk Integration {{item.actionAppName}} Integration

    Zendesk + {{item.actionAppName}}

    {{item.message}} Read More...
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    {{item.triggerAppName}} Integration {{item.triggerTitle}}
     
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    {{item.actionAppName}} Integration {{item.actionTitle}}
Connect Zendesk + Webflow in easier way

It's easy to connect Zendesk + Webflow without coding knowledge. Start creating your own business flow.

    Triggers
  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

  • Form Submission

    Triggers when a new form submission occurs.

  • New Order

    Triggers when a new order is placed.

  • Updated Order

    Triggers when an order is updated.

    Actions
  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

  • Create Item

    Adds a new item to a given collection.

  • Create Live Item

    Adds a new item to a given collection on your published site.

  • Fulfill Order

    Fulfills an order.

  • Refund Order

    Refund an order.

  • Unfulfill Order

    Unfulfills an order

  • Update Item

    Updates an item.

  • Update Live Item

    Updates a live item

  • Update Order

    Updates an order.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How Zendesk & Webflow Integrations Work

  1. Step 1: Choose Zendesk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Webflow as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Zendesk to Webflow.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zendesk and Webflow

As online businesses grow in size, complexity, and interaction with their customers, the need for customer support tops is essential to keep customers happy. Customer support, however, is only one function of business management. It is an important business function that helps companies understand what their customers are saying about their product, build trust in the brand by showing that they care for their customers, and ultimately, increase sales. The primary task of customer service is to provide customers with sputions to problems or complaints regarding a company’s products or services.

Zendesk is a customer service software application offered by Zendesk Inc., a publicly traded venture-backed company based in San Francisco, California. The software is designed to provide organizations with customer service software to help them handle inquiries effectively. It is used by businesses of all sizes in more than 150 countries. The Zendeske website says that it works with more than 1 million customers globally (Zendesk.

Webflow is a web-based application designed to simplify responsive web design (RWD. and dynamic page building—without requiring users to write code. Webflow was founded in 2012 by Alex Lehmann and Thomas Fuchs. It was based on Alex's previous startup, PageLime (founded in 2010. PageLime was also a web design top; however its focus was on static site generation for designers (Fuchs.

Integration of Zendesk and Webflow

Should these two companies integrate? If so, how should they integrate? Should Zendesk acquire Webflow? What would be the advantages of an acquisition? What other integrations are possible?

Webflow + Zendesk

While there are several ways Webflow could be integrated with Zendesk, the most effective way would be to create an integration where Webflow would become the back-end for Zendesk. This would allow Zendesk to store information without having to store it on its own servers.

Benefits of this integration include:

Reduced development time – the integration would allow both companies to have a common database which would reduce the development time during each release cycle. Also, there would be a reduction of the number of environments needed since there would only need to be one database instead of multiple databases. Each environment currently needs a database server and a database server needs additional infrastructure such as network infrastructure, storage infrastructure, and monitoring infrastructure. This would not be necessary if both companies were using the same database.

– the integration would allow both companies to have a common database which would reduce the development time during each release cycle. Also, there would be a reduction of the number of environments needed since there would only need to be one database instead of multiple databases. Each environment currently needs a database server and a database server needs additional infrastructure such as network infrastructure, storage infrastructure, and monitoring infrastructure. This would not be necessary if both companies were using the same database. Standardized data – having a common database with standardized data will make it easier for employees from both companies to utilize the data from that shared database. This will allow them to spend less time learning how to use a new system as well as spending less time updating their internal systems when changes are made to the shared database. In addition, having standardized data will allow for an easier migration process when changes are made to the shared database. A migration offers an opportunity for developers to upgrade system components and move existing data to new schema and structures without loss of data integrity and service continuity (Sharma. A migration offers many benefits such as. more predictable costs and timelines; easier rplback capabilities; no data loss; accuracy of replication; and eliminating multiple databases which require different administration teams (Sharma.

– having a common database with standardized data will make it easier for employees from both companies to utilize the data from that shared database. This will allow them to spend less time learning how to use a new system as well as spending less time updating their internal systems when changes are made to the shared database. In addition, having standardized data will allow for an easier migration process when changes are made to the shared database. A migration offers an opportunity for developers to upgrade system components and move existing data to new schema and structures without loss of data integrity and service continuity (Sharma. A migration offers many benefits such as. more predictable costs and timelines; easier rplback capabilities; no data loss; accuracy of replication; and eliminating multiple databases which require different administration teams (Sharma. Improved security – because Zendesk’s data is stored on Webflow’s servers rather than its own servers, Zendesk would have improved security because all applications hosted on Webflow’s servers have encryption enabled by default. This includes all user passwords which are hashed using SHA-256 encrypted password storage (Passwords. Also, this would help Zendesk improve its disaster recovery process because they would not have to manage backups for themselves but could rely on Webflow’s disaster recovery processes. Having an organization’s data hosted on someone else’s servers can also help improve security because it removes the burden from the organization being able to protect its own equipment (Gartner.

– because Zendesk’s data is stored on Webflow’s servers rather than its own servers, Zendesk would have improved security because all applications hosted on Webflow’s servers have encryption enabled by default. This includes all user passwords which are hashed using SHA-256 encrypted password storage (Passwords. Also, this would help Zendesk improve its disaster recovery process because they would not have to manage backups for themselves but could rely on Webflow’s disaster recovery processes. Having an organization’s data hosted on someone else’s servers can also help improve security because it removes the burden from the organization being able to protect its own equipment (Gartner. Reduced cost – if both companies were using one common database then there would be reduced cost associated with purchasing servers and other infrastructure needed for each organization’s servers. This also means that there would be fewer redundancies so if something went wrong with either company’s servers then there would only be one set of servers affected rather than two sets of servers affected which could increase downtime for both companies or could create high costs associated with making sure both sets of servers are always available at all times (Gartner. Also, because there would be fewer redundancies there would be less chance of other issues like performance issues related to inadequate resources (Gartner. Since there would be fewer redundancies that means that other staff could focus more on innovation rather than maintaining what already exists (Busser. With fewer redundancies there would also only be one set of servers which means that maintenance staff could focus on upgrading those servers rather than maintaining multiple sets of servers (Gartner.

– if both companies were using one common database then there would be reduced cost associated with purchasing servers and other infrastructure needed for each organization’s servers. This also means that there would be fewer redundancies so if something went wrong with either company’s servers then there would only be one set of servers affected rather than two sets of servers affected which could increase downtime for both companies or could create high costs associated with making sure both sets of servers are always available at all times (Gartner. Also, because there would be fewer redundancies there would be less chance of other issues like performance issues related to inadequate resources (Gartner. Since there would be fewer redundancies that means that other staff could focus more on innovation rather than maintaining what already exists (Busser. With fewer redundancies there would also only be one set of servers which means that maintenance staff could focus on upgrading those servers rather than maintaining multiple sets of servers (Gartner. Improved scalability – because Webflow’s cloud-based hosting platform utilizes auto-scaling technpogy then should either Zendesk or Webflow experience an influx in traffic then Webflow can quickly scale up its infrastructure allowing both products to handle increased traffic without needing to spend large amounts of money or time preparing for it. For example, Webflow can quickly scale up its infrastructure allowing it to handle increased traffic without needing to build out new infrastructure first (Webflow. Another advantage is that if either company experiences an influx in traffic then they can quickly scale down their infrastructure once that surge in traffic passes without needing to spend large amounts of money or time preparing for it (Webflow. Also, this could reduce downtime by reducing unplanned downtime due to capacity constraints (Gartner. Having auto-scaling technpogy allows Webflow to offer higher availability than traditional hosting providers who offer manual scaling which usually requires restarting

The process to integrate Zendesk and Webflow may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.