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Integrate Zendesk with PagerDuty

Appy Pie Connect allows you to automate multiple workflows between Zendesk and PagerDuty

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About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

About PagerDuty

PagerDuty is the central nervous system for a company's digital operations. PagerDuty identifies issues and opportunities in real time and brings together the right people to respond to problems faster and prevent them in the future.

PagerDuty Integrations

Best ways to Integrate Zendesk + PagerDuty

  • Zendesk Integration PagerDuty Integration

    Zendesk + PagerDuty

    Add Acknowledge Event in PagerDuty when New User is created in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New User
     
    Then do this...
    PagerDuty Integration Add Acknowledge Event
  • Zendesk Integration PagerDuty Integration

    Zendesk + PagerDuty

    Add Resolve Event in PagerDuty when New User is created in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New User
     
    Then do this...
    PagerDuty Integration Add Resolve Event
  • Zendesk Integration PagerDuty Integration

    Zendesk + PagerDuty

    Add Trigger Event in PagerDuty when New User is created in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New User
     
    Then do this...
    PagerDuty Integration Add Trigger Event
  • Zendesk Integration PagerDuty Integration

    Zendesk + PagerDuty

    Add Acknowledge Event in PagerDuty when New Group is created in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New Group
     
    Then do this...
    PagerDuty Integration Add Acknowledge Event
  • Zendesk Integration PagerDuty Integration

    Zendesk + PagerDuty

    Add Resolve Event in PagerDuty when New Group is created in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New Group
     
    Then do this...
    PagerDuty Integration Add Resolve Event
  • Zendesk Integration {{item.actionAppName}} Integration

    Zendesk + {{item.actionAppName}}

    {{item.message}} Read More...
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    When this happens...
    {{item.triggerAppName}} Integration {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} Integration {{item.actionTitle}}
Connect Zendesk + PagerDuty in easier way

It's easy to connect Zendesk + PagerDuty without coding knowledge. Start creating your own business flow.

    Triggers
  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

  • New Incident

    Triggers when new incidents are created.

    Actions
  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

  • Add Acknowledge Event

    Acknowledge the incident with this Incident Key.

  • Add Resolve Event

    Resolve the incident with this Incident Key.

  • Add Trigger Event

    Trigger an incident in PagerDuty with this Incident Key.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How Zendesk & PagerDuty Integrations Work

  1. Step 1: Choose Zendesk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick PagerDuty as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Zendesk to PagerDuty.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zendesk and PagerDuty

  • Zendesk Zendesk is a customer service software that gives organizations a way to interact with customers. It also helps companies manage the entire customer service process, from first contact to respution. B. PagerDuty PagerDuty is a platform which helps companies monitor and manage their system operations. It provides a seamless integration of on-call scheduling, team communication, and incident tracking. Companies can plan for incidents and deploy incidents from one place.
  • Integration of Zendesk and PagerDuty Zendesk and PagerDuty are two of the most popular platforms in the customer service software market. Both have been around since the early 2000s. In fact, they were founded by the same people – Mikkel Svane and Anne Margrethe Dahl – who have a long history working together. The two services have similar approaches to customer service, so it makes sense for them to be integrated. Both platforms focus on helping businesses deliver a better customer experience. They aim to make sure that customers are happy, and they try to make it easier for businesses to fix any issues that arise.
  • Benefits of Integration of Zendesk and PagerDuty

    Integrating Zendesk and PagerDuty has several benefits for both companies. First, it allows users to switch between the two platforms without having to learn anything new. This means that they won’t experience any interruption in their work flow, which is key when it comes to productivity. By combining these two applications, businesses can streamline their process for incident management, call management, and customer service. This works well because many customers reach out to businesses using PagerDuty to report an issue with their website or application. If they don’t get a response right away, they will often go through Zendesk to communicate with the support team. That’s why it’s important to integrate these apps so that customers can use just one platform.

    The process to integrate Zendesk and PagerDuty may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.