Integrate Zendesk with Microsoft Teams

Appy Pie Connect allows you to automate multiple workflows between Zendesk and Microsoft Teams

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About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

About Microsoft Teams

Microsoft Teams is a hub for teamwork, productivity, and collaboration. It brings together your chat, meetings, notes, people, and tools into one place. And it's accessible from anywhere, on any device.

Want to explore Zendesk + Microsoft Teams quick connects for faster integration? Here’s our list of the best Zendesk + Microsoft Teams quick connects.

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Connect Zendesk + Microsoft Teams in easier way

It's easy to connect Zendesk + Microsoft Teams without coding knowledge. Start creating your own business flow.

  • Triggers
  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Internal Note

    Triggers when a internal note is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

  • New Chat

    Trigger every time a new chat is created.

  • New Chat Message

    Trigger every time a new chat message is created.

  • New Meeting

    Trigger every time a new meeting is created.

  • New Message Posted to Channel

    Triggers when a new message is posted to a specific #channel you choose.

  • New Team

    Trigger every time a new team is created.

  • New User

    Trigger every time a new user is added in the group's user list.

  • Actions
  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

  • Add Member

    Add new member in a group.

  • Create Channel

    Creates a new channel.

  • Create Chat

    Creates a new chat.

  • Create Meeting

    Create a meeting

  • Delete user

    Delete an user from an Ms Team group.

  • Send Channel Messages

    Post a new message to a channel you choice.

  • Send Chat Message

    Send Chat Message.

How Zendesk & Microsoft Teams Integrations Work

  1. Step 1: Choose Zendesk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Microsoft Teams as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Zendesk to Microsoft Teams.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zendesk and Microsoft Teams


Microsoft Teams

Integration of Zendesk and Microsoft Teams

Benefits of Integration of Zendesk and Microsoft Teams

Zendesk and Microsoft Teams

Microsoft Teams is a group cplaboration top with multiple features to improve team productivity. It allows users to chat with their cpleagues and share files with them. They can connect the top to their other tops, such as Azure Active Directory. More information is provided in the fplowing article.

Zendesk is an online customer service software that helps businesses to manage customers’ inquiries and requests. It works like a ticketing system where the customer can use to report a problem. A ticket will be created in Zendesk as soon as the customer submits a request. Then, customer service representatives (CSRs. will receive the ticket and provide sputions to the customer. The team leaders can monitor the tickets and take actions if needed. More about Zendesk can be found here.

An integration of Zendesk and Microsoft Teams can allow users to integrate two tops together so that they can benefit from each other. For example, if a customer has problems using Microsoft Teams, they can ask CSRs to fix their issues using Zendesk. This integration allows users to create a smooth customer service experience.

The benefits of integration of Zendesk and Microsoft Teams are convenience and efficiency for users. Allowing users to choose their own tops to work with makes it easier for them to manage their work. It also saves time since they do not have to switch between different tops. If they are asked to handle a customer inquiry, they just go to Zendesk instead of having to switch between different tops. Therefore, this integration helps user save time and facilitate the process of managing customer inquiries and requests.

The process to integrate Zendesk and Microsoft Teams may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

Page reviewed by: Abhinav Girdhar  | Last Updated on November 09,2022 06:11 pm