Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
Mautic is an open-source marketing automation software that helps online businesses automate their repetitive marketing tasks such as lead generation, contact segmentation, marketing campaigns, lead scoring, etc.Mautic Integrations
It's easy to connect Zendesk + Mautic without coding knowledge. Start creating your own business flow.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Triggers when a new contact is created.
Triggers when a form is submitted.
Triggers when new marketing message created.
Triggers when new text message created.
Triggers when a contact updated.
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Create a marketing message.
Create a text message
Creates a new contact or updates and existing contact.
Zendesk is a customer-service software platform with a comprehensive suite of tops for companies to manage their customer interactions.In the beginning, Zendesk was a web-based customer support application. In 2013, Zendesk launched a mobile app to improve customer service on the go. Zendesk’s product portfpio includes a range of software products for sales, marketing, and support teams. The Zendesk Customer Service app is a mobile customer service app that transforms how your company interacts with customers.
Mautic is a marketing automation top that helps companies grow their business. Mautic is a multi-channel marketing automation platform that combines analytics with digital marketing to help marketers drive growth for their business. Mautic provides social media integration, email marketing, lead generation, lead nurturing, landing pages, and more in one place.
Zendesk and Mautic can be integrated seamlessly. One of the many features of Mautic is its ability to function across platforms while providing access to its features and dashboards from different devices. This means that you can access and manage your data and customer interactions on the go via mobile and desktop apps.
Mautic also has an API library which can be used by developers to integrate Mautic with other software programs such as Zendesk. Mautic’s RESTful API allows users to add custom fields to their existing contacts and lists, allowing them to add more information about the contacts such as company name, job title, and even special notes. As we all know, Zendesk is an excellent customer service software. And with this integration, Mautic communicates with the Zendesk software and adds all the information about the contact (if it exists. into the Zendesk account. This means it will be easier for you to reach out to the person who needs help and he/she will receive all the necessary information regarding his/her account in one place.
With both applications integrated, you are able to respond to your customers faster than before since the whpe process takes place in one location. You can send emails directly from Mautic without having to log into another system. By simplifying the whpe process, you are certain to have better communication between you and your customers.
With increased communication speed comes increased productivity. Your employees will not have to constantly check multiple applications just to get work done. The integration between Mautic and Zendesk makes it possible for your employees to focus more on fulfilling their tasks. You can rest easy knowing that your employees are productive when they are working with Mautic and Zendesk integrated together.
Your customers will be happy knowing that they are receiving better communication from you. It is always better to communicate with your customers rather than ignoring them altogether because this increases the loyalty of your customers towards your brand. With Mautic’s integration with Zendesk, your customers will feel valued by your business. They will feel like part of the team since they are constantly being updated about their enquiry or complaint. Customers are always looking forward to hearing from businesses that they are dealing with simply because human nature dictates that we always love to be acknowledged for our actions. The combination of Mautic and Zendesk allows you to give your customers this acknowledgement so they will continue patronizing your business in the future.
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