Integrate Zendesk with Konnect Insights

Appy Pie Connect allows you to automate multiple workflows between Zendesk and Konnect Insights

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About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

About Konnect Insights

Konnect Insights is a social listening and analytics tool that collects information from social media and the web. Data is fetched based on keywords and social profiles. Brands from a variety of industries rely on Konnect Insights because it provides a comprehensive social suite.

Want to explore Zendesk + Konnect Insights quick connects for faster integration? Here’s our list of the best Zendesk + Konnect Insights quick connects.

Explore quick connects
Connect Zendesk + Konnect Insights in easier way

It's easy to connect Zendesk + Konnect Insights without coding knowledge. Start creating your own business flow.

  • Triggers
  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Internal Note

    Triggers when a internal note is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

  • Get Profiles

    Trigger when new profile is created

  • Get Topics

    Triggers when new topic created

  • New cluster message

    Trigger when there is a new message for cluster.

  • New profile message

    Trigger when there is a new message for profile.

  • New topic message

    Trigger when there is a new message for topic.

  • Actions
  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

How Zendesk & Konnect Insights Integrations Work

  1. Step 1: Choose Zendesk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Konnect Insights as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Zendesk to Konnect Insights.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zendesk and Konnect Insights

Zendesk?

Zendesk is an all-in-one software that provides companies with customer service management, help desk management, enterprise support software, and other related services.

Zendesk was founded in Copenhagen in 2007 by Mikkel Svane, Morten Primdahl and Kristian Lindbaek. In March of 2012, Zendesk acquired Konnect Insights, a San Francisco based company that provides business intelligence for customer support teams.

Konnect Insights?

Konnect Insights is an analytics platform that allows customers to track their customer service performance through support tickets. It also provides information on the social media interactions for the brand.

Konnect Insights allows companies to track all call logs, email transcripts, social mentions, and social media conversations through their platform.

Integration of Zendesk and Konnect Insights

Zendesk’s acquisition of Konnect Insights allows users to integrate data from their customer service platform with Konnect Insights to view customer service metrics within the Zendesk dashboard itself. This integration offers users the ability to track support performance, understand customer sentiment, and uncover trends through analytics data.

Benefits of Integration of Zendesk and Konnect Insights

Zendesk and Konnect Insights are integrated with each other to provide businesses with better insight into their customer service performance; this can be done through comprehensive analysis of customer support data and social media interactions across different channels. The fplowing are some of the benefits of integrating these two platforms together:

  • Customer Service Performance Tracking – Both platforms provide users with detailed tracking of all calls, emails, etc. that are made on their behalf; this allows them to track their customer service performance. Based on this data, companies can then make more informed decisions about their future strategies.
  • Social Media Analysis – Analysis of social media interactions helps companies to understand their customers better. With this information, companies can decide further actions on how they should improve their customer service strategies. They can even take proactive steps to address issues in order to maintain positive relationships with their customers.
  • Support Team Cplaboration – The integration of both platforms allows users to share data across teams so that everyone could benefit from it. This way, it is easier for each team member to understand the big picture and make informed decisions that will improve overall customer service performance.

The process to integrate Zendesk and Konnect Insights may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

Page reviewed by: Abhinav Girdhar  | Last Updated on November 09,2022 06:11 pm