Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
Konnect Insights is a social listening and analytics tool that collects information from social media and the web. Data is fetched based on keywords and social profiles. Brands from a variety of industries rely on Konnect Insights because it provides a comprehensive social suite.
It's easy to connect Zendesk + Konnect Insights without coding knowledge. Start creating your own business flow.
Triggers every time a new group is created in Zendesk.
Triggers when a internal note is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Trigger when new profile is created
Triggers when new topic created
Trigger when there is a new message for cluster.
Trigger when there is a new message for profile.
Trigger when there is a new message for topic.
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Zendesk is an all-in-one software that provides companies with customer service management, help desk management, enterprise support software, and other related services.
Zendesk was founded in Copenhagen in 2007 by Mikkel Svane, Morten Primdahl and Kristian Lindbaek. In March of 2012, Zendesk acquired Konnect Insights, a San Francisco based company that provides business intelligence for customer support teams.
Konnect Insights is an analytics platform that allows customers to track their customer service performance through support tickets. It also provides information on the social media interactions for the brand.
Konnect Insights allows companies to track all call logs, email transcripts, social mentions, and social media conversations through their platform.
Zendesk’s acquisition of Konnect Insights allows users to integrate data from their customer service platform with Konnect Insights to view customer service metrics within the Zendesk dashboard itself. This integration offers users the ability to track support performance, understand customer sentiment, and uncover trends through analytics data.
Zendesk and Konnect Insights are integrated with each other to provide businesses with better insight into their customer service performance; this can be done through comprehensive analysis of customer support data and social media interactions across different channels. The fplowing are some of the benefits of integrating these two platforms together:
The process to integrate Zendesk and Konnect Insights may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.