Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
Knack gives you simple tools to transform your data into a powerful online database.Knack Integrations
It's easy to connect Zendesk + Knack without coding knowledge. Start creating your own business flow.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Triggers when a new record is created.
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Creates a record to your knack database.
Updates a record on your knack database.
Zendesk is a customer service platform that allows companies to manage and interact with their customers. They offer fully customizable software that enables you to build a team, create a customer care strategy and allows for an easy and effective communication between the company and its customers. It is one of the most popular platforms in the sector and has been used by many different types of companies such as eBay, Sony, Twitter, GoPro etc. (Zendesk, n.d..
Why use Zendesk?
Knack is a platform that helps companies to better understand their customers by combining data from other systems. They take data from LinkedIn, Facebook, Twitter, Google Analytics, Zendesk and more. The data gathered from all these sources is then analyzed using Artificial Intelligence algorithms that are constantly being improved by Knack’s engineers. Based on these analyses, companies are able to understand their customers’ behavior better and improve their relationship with them. This not only helps the company improve its own performance but also enables it to offer better products and services to the customers. (Knack, n.d..
Why use Knack?
Integrating Zendesk and Knack enables companies to personally relate to their customers by providing them with relevant information based on their behavior. Zendesk provides helpful information about the company's products and services allowing the customer to easily find what they are looking for. Knack uses its algorithms to constantly analyze customer behaviors and provide them with great information that they appreciate. This integration makes it easier for the company to communicate with its customers, better understand them and provide them with better experiences leading to greater satisfaction. (Integrate, n.d..
Benefits of Integration of Zendesk and Knack:
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