Integrate Zendesk with GitLab

Appy Pie Connect allows you to automate multiple workflows between Zendesk and GitLab

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About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

About GitLab

GitLab is an open source web application for collaboratively editing and managing source code. It can be used to host and review code, manage projects, and build software together.

GitLab Integrations
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  • GitHub Integration GitHub

Best Zendesk and GitLab Integrations

  • Zendesk Integration Zendesk Integration

    GitLab + Zendesk

    Create Ticket to Zendesk from New Commit in GitLab Read More...
    Close
    When this happens...
    Zendesk Integration New Commit
     
    Then do this...
    Zendesk Integration Create Ticket
  • Zendesk Integration Zendesk Integration

    GitLab + Zendesk

    Update User in Zendesk when New Commit is created in GitLab Read More...
    Close
    When this happens...
    Zendesk Integration New Commit
     
    Then do this...
    Zendesk Integration Update User
  • Zendesk Integration Zendesk Integration

    GitLab + Zendesk

    Create User to Zendesk from New Commit in GitLab Read More...
    Close
    When this happens...
    Zendesk Integration New Commit
     
    Then do this...
    Zendesk Integration Create User
  • Zendesk Integration Zendesk Integration

    GitLab + Zendesk

    Create Organization to Zendesk from New Commit in GitLab Read More...
    Close
    When this happens...
    Zendesk Integration New Commit
     
    Then do this...
    Zendesk Integration Create Organization
  • Zendesk Integration Zendesk Integration

    GitLab + Zendesk

    Update Ticket in Zendesk when New Commit is created in GitLab Read More...
    Close
    When this happens...
    Zendesk Integration New Commit
     
    Then do this...
    Zendesk Integration Update Ticket
  • Zendesk Integration {{item.actionAppName}} Integration

    Zendesk + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} Integration {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} Integration {{item.actionTitle}}
Connect Zendesk + GitLab in easier way

It's easy to connect Zendesk + GitLab without coding knowledge. Start creating your own business flow.

    Triggers
  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

  • New Commit

    Trigger when a commit is made on the specified project.

  • New Issue Event

    Triggers on issue events, e.g. when an issue is opened, updated, or closed.

  • New Job

    Triggers when a new job occurred.

  • New Merge Request Event

    Triggers on an open, merge, or close merge request event.

    Actions
  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How Zendesk & GitLab Integrations Work

  1. Step 1: Choose Zendesk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick GitLab as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Zendesk to GitLab.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zendesk and GitLab

Zendesk

Zendesk is an online customer support software that allows users to provide their customers with a single point of contact, access to each customer’s account records, and the ability to track and provide responses to customers’ questions.

GitLab

GitLab is an integrated development environment that includes a cloud-based source code repository. The company behind GitLab offers hosting and a self-managed version of the software.

Integration of Zendesk and GitLab

Integration of Zendesk and GitLab

GitLab provides ready-to-use features for creating issues, discussions and projects like. some features are created especially for GitLab and others are imported from tops like Jira and Trello. But there are also features created by the community.

Benefits of Integration of Zendesk and GitLab

The benefits of integration of Zendesk and GitLab are as fplows:

Improved workflow. The integration allows you to manage your tickets from one place. It also allows you to link multiple projects together (and even multiple services. in a single workflow. This way application developers, project managers, product owners can all see what’s happening with a project in one place. Additionally, GitLab comes with built-in monitoring and notification tops, which eliminates the need for paying third party services. With the integration of these two tops, you can get all the necessary information that you need to know about your project without spending additional time searching for it.

Cost saving. Having everything in one place means that you don’t need to pay extra money on another top that will do the same thing. It also saves time because people don’t have to switch between several different tops to get the needed information. In addition, this integration allows project managers to have access to their team members’ needs and workflows. This way they can monitor the progress of their project and help them out when needed.

Project management. Zendesk has a great feature called “Comments”, which allows you to comment on any ticket that is being worked on so that other members of your team can see it as well. With integration of GitLab into your workflow, you can add comments on specific lines of code as well. So instead of just adding comments only on tickets, you can also add conversations related to development right in your source code. This way you are able to better organize your development process, while still keeping everything in the same place.

In conclusion, integrating Zendesk with GitLab provides you with many benefits, including integrated workflow, cost saving, improved workflow, and project management.

The process to integrate Zendesk and GitLab may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.