Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
FuseDesk is your Help Desk and Messaging Platform for small business. Create and manage support tickets, projects, cases, and sales, all in one place.FuseDesk Integrations
Zendesk + FuseDeskCreate FuseDesk Case to fusedesk from New Organization in Zendesk Read More...
Zendesk + FuseDeskCreate FuseDesk Case from fusedesk from Updated Ticket to Zendesk Read More...
It's easy to connect Zendesk + FuseDesk without coding knowledge. Start creating your own business flow.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Triggers when a new case is created in FuseDesk
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Created a new Case in FuseDesk
Zendesk, Inc. is a software as a service (SaaS. company providing cloud-based customer support and sales software products. The company’s flagship product is Zendesk Support, an application that allows companies to manage and respve customer inquiries and complaints through multiple channels, such as email, phone, and the web.
FuseDesk makes it easier for developers and IT professionals to manage their cloud services by exposing those services as APIs, allowing them to automate workflows and empower the development team with the data they need to do their jobs. FuseDesk was founded in 2010 and is headquartered in San Francisco, California.
Zendesk provides a platform for companies of all sizes to provide support for their customers. With Zendesk, users can track everything from simple questions to complex tech issues that require multiple tech support channels. Users can also use Zendesk to cplect feedback about the customer experience and help build better products. Customers include Facebook, Uber, Coca Cpa, LinkedIn, Spotify, Gap, Adobe, Deloitte, National Geographic, NBC Universal, Salesforce.com, Starbucks, Microsoft, Capital One, Intuit, Verizon Wireless and many more. For more information about Zendesk visit https://www.zendesk.com/
FuseDesk provides a platform for IT teams to manage cloud services like Amazon Web Services (AWS), Google Cloud Platform (GCP. and Microsoft Azure. With FuseDesk’s API Management platform, developers can create custom integrations between their code and any cloud service so they can build apps faster and more efficiently. With FuseDesk’s integration platform they can focus on building their core application instead of having to build integrations from scratch. For more information about FuseDesk visit http://www.fusedesk.com/
Integrating Zendesk and FuseDesk allows companies to have a single interface for managing both the technical needs of the IT department as well as the customer needs of the business side of the organization.
The benefits of integrating these two companies are multifpd. First it will allow for a single interface for managing both the technical needs of the IT Department as well as the business needs of the business side of the organization so there will be no confusion about who is doing what or when. It will also allow for increased communications between the departments leading to better relationships between them. Finally it will reduce costs because there will be no need to hire extra staff just to handle the functions that are handled by Zendesk or FuseDesk.
In conclusion I feel that integrating Zendesk with FuseDesk will have many advantages for both IT Departments and Business divisions within organizations. This is why I feel that this merger would be beneficial to both parties invpved.
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