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Integrate Zendesk with BambooHR

Appy Pie Connect allows you to automate multiple workflows between Zendesk and BambooHR

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About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

About BambooHR

BambooHR is a cloud-based HR management software solution for small and medium-sized businesses that streamlines and centralizes employee information into a single database with instant, real-time alerts and reports.

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Best ways to Integrate Zendesk + BambooHR

  • Zendesk Integration BambooHR Integration

    Zendesk + BambooHR

    Respond to Time Off Request in BambooHR when New User is created in Zendesk Read More...
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  • Zendesk Integration BambooHR Integration

    Zendesk + BambooHR

    Update Employee in BambooHR when New User is created in Zendesk Read More...
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  • Zendesk Integration BambooHR Integration

    Zendesk + BambooHR

    Create Employee to BambooHR from New User in Zendesk Read More...
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    When this happens...
    Zendesk Integration New User
     
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    BambooHR Integration Create Employee
  • Zendesk Integration BambooHR Integration

    Zendesk + BambooHR

    Respond to Time Off Request in BambooHR when New Group is created in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New Group
     
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    BambooHR Integration Respond to Time Off Request
  • Zendesk Integration BambooHR Integration

    Zendesk + BambooHR

    Update Employee in BambooHR when New Group is created in Zendesk Read More...
    Close
    When this happens...
    Zendesk Integration New Group
     
    Then do this...
    BambooHR Integration Update Employee
  • Zendesk Integration {{item.actionAppName}} Integration

    Zendesk + {{item.actionAppName}}

    {{item.message}} Read More...
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    When this happens...
    {{item.triggerAppName}} Integration {{item.triggerTitle}}
     
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    {{item.actionAppName}} Integration {{item.actionTitle}}
Connect Zendesk + BambooHR in easier way

It's easy to connect Zendesk + BambooHR without coding knowledge. Start creating your own business flow.

    Triggers
  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

  • Changed Report

    Triggers when a company report changes. Works best with reports sorted by a date field in descending order.

  • Get Summary of Who is Out

    Get a summary of who's out of the office on a given date

  • New Employee

    Triggers when a new employee is created.

  • New Time Off

    Triggers when a new time off is found for the selected conditions. Limited to those employees and time off types that you have view access to.

  • New Time Off Request

    Triggers when a new time off request is created by an employee whose requests you're able to approve

    Actions
  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

  • Create Employee

    Creates a new employee

  • Respond to Time Off Request

    Approve, deny, or cancel a time off request.

  • Update Employee

    Updates an existing employee

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How Zendesk & BambooHR Integrations Work

  1. Step 1: Choose Zendesk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick BambooHR as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Zendesk to BambooHR.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zendesk and BambooHR

Zendesk?

Zendesk is a cloud-based customer service software that offers many features such as providing support to customers and managing their tickets. Zendesk was founded in Copenhagen, Denmark on May 5, 2007 by Mikkel Svane, Alexander Aghassipour, and Morten Primdahl. It currently has over 1.5 million customers and 5,000 employees in over 30 countries. Zendesk’s headquarters are in San Francisco, California.

BambooHR?

BambooHR is a human resources software company based in San Jose, California. Their software helps small businesses with limited HR departments manage day-to-day payrpl, benefits, and HR functions. BambooHR was founded in 2012 by Darin Fieldwood and Rob Rasmussen and has since raised $100 million in funding. The company employs over 150 people and has offices in San Jose, CA and Denver, CO.

Integration of Zendesk and BambooHR

Integrating Zendesk and BambooHR helps both companies when it comes to customer service. In the past year, BambooHR has gone through a rebranding process to fit the company’s new focus on small business customer service. With the new rebranding and added focus on customer service, BambooHR wanted to improve its customer service by decreasing response times for their customers. To help achieve this goal, BambooHR wanted to integrate its HR software with Zendesk so that when customers asked questions in the support section of the BambooHR website, they would be able to receive answers immediately. However, before integrating BambooHR with Zendesk, BambooHR had no way of knowing who was asking questions on their website or how frequently they were asking questions. They needed a way to track their customers’ support requests and responses. This led BambooHR to implement Zendesk as another channel for their customer support. Since implementing Zendesk as another channel for customer support, BambooHR has increased its sales from $44 million in 2014 to $54 million in 2015. Although there are no concrete numbers on how much of this growth can be attributed directly to the integration of Zendesk, it is clear that adding another channel for customer support has generated more sales and contributed positively to the company’s growth over time.

Benefits of Integration of Zendesk and BambooHR

Integrating Zendesk and BambooHR has allowed both companies to improve their customer service. Before integrating Zendesk into their business model, BambooHR had no way of tracking their customers by name or logging issues that caused them to contact the company. This made customer service difficult for BambooHR because they did not know who their customers were or what issues were causing them to contact the company. Since implementing Zendesk as another channel for customer support, BambooHR has been able to increase sales by $10 million from 2014 to 2015 while also improving their customer service. Not only has implementing Zendesk helped BambooHR increase sales by $10 million over two years, it has also helped improve their customer service by making responses faster and easier. When tickets are created in Zendesk regarding an issue or question about a specific employee, BambooHR can log the ticket and see who it is pertaining to right away instead of having to check multiple systems or wait for an email from that employee requesting information about the issue. Since implementing Zendesk as another channel for customer support, BambooHR has decreased response times by 42% while also saving time and money spent on training employees on other internal platforms.

The process to integrate Zendesk and BambooHR may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.