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Twilio + ServiceNow Integrations

Appy Pie Connect allows you to automate multiple workflows between Twilio and ServiceNow

  • No code
  • No Credit Card
  • Lightning Fast Setup
About Twilio

Twilio is the communciton platform that millions of developers trust to build seamless communications experiences with phone calls, text messages, video calls, and more.

About ServiceNow

ServiceNow is the only enterprise cloud platform that accelerates IT Service Management (ITSM) transformation. It gives organizations the agility and responsiveness they need to adapt in an increasingly digital world while giving IT departments the tools they require to be successful.

ServiceNow Integrations
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Best ways to Integrate Twilio + ServiceNow

  • Twilio ServiceNow

    Twilio + ServiceNow

    Update Record in ServiceNow when New Recording is created in Twilio Read More...
    Close
    When this happens...
    Twilio New Recording
     
    Then do this...
    ServiceNow Update Record
  • Twilio ServiceNow

    Twilio + ServiceNow

    Create Record to ServiceNow from New Recording in Twilio Read More...
    Close
    When this happens...
    Twilio New Recording
     
    Then do this...
    ServiceNow Create Record
  • Twilio ServiceNow

    Twilio + ServiceNow

    Update Record in ServiceNow when New Call is created in Twilio Read More...
    Close
    When this happens...
    Twilio New Call
     
    Then do this...
    ServiceNow Update Record
  • Twilio ServiceNow

    Twilio + ServiceNow

    Create Record to ServiceNow from New Call in Twilio Read More...
    Close
    When this happens...
    Twilio New Call
     
    Then do this...
    ServiceNow Create Record
  • Twilio ServiceNow

    Twilio + ServiceNow

    Update Record in ServiceNow when New SMS is created in Twilio Read More...
    Close
    When this happens...
    Twilio New SMS
     
    Then do this...
    ServiceNow Update Record
  • Twilio {{item.actionAppName}}

    Twilio + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} {{item.actionTitle}}
Connect Twilio + ServiceNow in easier way

It's easy to connect Twilio + ServiceNow without coding knowledge. Start creating your own business flow.

    Triggers
  • New Call

    Triggers once a call is completed on your Twilio number.

  • New Recording

    Triggers once a new recording becomes available on your Twilio account.

  • New SMS

    Triggers the moment an SMS is sent to your Twilio Number.

  • New Record

    Triggers when a new record is created.

  • Updated Record

    Triggers when a record is update.

    Actions
  • Call Phone

    Call a number or numbers and say your predefined message.

  • Send SMS

    Send a SMS to a number or numbers.

  • Create Record

    Creates a new record in a table.

  • Update Record

    Update a old record in a table.

How Twilio & ServiceNow Integrations Work

  1. Step 1: Choose Twilio as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick ServiceNow as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Twilio to ServiceNow.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Twilio and ServiceNow

  • Twilio is a cloud communications platform. It provides an API that allows software developers to embed voice and text messaging capabilities into their applications.
  • ServiceNow is an enterprise IT service management (ITSM. company that provides a single pane of glass for managing IT operations and IT services.
  • Twilio and ServiceNow can be integrated together in the fplowing ways:
    • ServiceNow is used to create a ticket in Twilio, which helps to monitor application status or receive alerts when certain events happen. For example, Twilio will send an alert to ServiceNow whenever a user calls Twilio to receive a voice message.
    • Twilio is enabled for use with ServiceNow’s Knowledge Base product. The Knowledge Base product allows users to search for sputions to issues they experience with their products or applications. The sputions are provided by other users who have experienced similar problems.
    • ServiceNow uses Twilio as a hub for all its notifications. Whenever ServiceNow sends out notification messages, it sends them through Twilio. This allows users to opt-in or opt-out of receiving messages from ServiceNow directly, instead of receiving them via email.
    • Twilio can be used along with ServiceNow’s Customer Experience product. This product is used by IT departments to monitor customer calls and respve customer issues faster. It can also be used by customer service representatives to quickly take action on customer issues across multiple vendors or systems.
    • Twilio can be integrated with ServiceNow’s Business Process Management product. This product enables users to automate tasks and business processes across multiple applications and systems, including IT systems like ServiceNow itself.

  • Integration of Twilio and ServiceNow offers many benefits to its users:
  • The process to integrate Twilio and ServiceNow may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.