Integrate Twilio with Konnect Insights

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About Twilio

Twilio is the communciton platform that millions of developers trust to build seamless communications experiences with phone calls, text messages, video calls, and more.

About Konnect Insights

Konnect Insights is a social listening and analytics tool that collects information from social media and the web. Data is fetched based on keywords and social profiles. Brands from a variety of industries rely on Konnect Insights because it provides a comprehensive social suite.

Want to explore Twilio + Konnect Insights quick connects for faster integration? Here’s our list of the best Twilio + Konnect Insights quick connects.

Explore quick connects
Connect Twilio + Konnect Insights in easier way

It's easy to connect Twilio + Konnect Insights without coding knowledge. Start creating your own business flow.

  • Triggers
  • New Call

    Triggers once a call is completed on your Twilio number.

  • New Recording

    Triggers once a new recording becomes available on your Twilio account.

  • New SMS

    Triggers the moment an SMS is sent to your Twilio Number.

  • Get Profiles

    Trigger when new profile is created

  • Get Topics

    Triggers when new topic created

  • New cluster message

    Trigger when there is a new message for cluster.

  • New profile message

    Trigger when there is a new message for profile.

  • New topic message

    Trigger when there is a new message for topic.

  • Actions
  • Call Phone

    Call a number or numbers and say your predefined message.

  • Send SMS

    Send a SMS to a number or numbers.

How Twilio & Konnect Insights Integrations Work

  1. Step 1: Choose Twilio as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Konnect Insights as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Twilio to Konnect Insights.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Twilio and Konnect Insights


Twilio is a cloud communications platform. Users are able to build, manage and scale real-time communications applications. Twilio provides the tops to build web, mobile, and telephony applications. The company’s headquarters are located in San Francisco, California, United States.

Konnect Insights

Konnect Insights is an online customer feedback platform that enables businesses to connect with their customers online through live chat or email surveys.

Integration of Twilio and Konnect Insights

The integration of Twilio and Konnect insights enables businesses to cplect, store, and analyze all their customer interactions. The integration allows business to retain customers by providing better experiences. Businesses can create satisfaction surveys and interactive chat features that enable them to engage with customers more effectively.

Integrating these two platforms allows businesses to send personalized messages and invites to customers based on their previous interactions with the business. It also allows businesses to create automated fplow-up messages based on the customers interactions with the business. These automated messages are sent via SMS or email or both. They contain information on products or services that customers may be interested in. These messages are sent according to the customers’ preferences. For instance, if a customer likes a product, but didn’t purchase it, he will receive a message about the product later on. This increases the chances of the customer buying that product again.

These automated messages help businesses to give better customer experience because they have a clear idea of what customers are looking for and how they interact with the business. This helps businesses in improving their product or service offerings. It also helps the businesses to reduce the number of incoming calls and emails they get from customers because they already know what the customers want. This reduces the cost incurred by businesses in answering these questions.

Benefits of Integration of Twilio and Konnect Insights

The main benefit of integrating Twilio and Konnect insights is that it reduces the costs incurred by businesses in managing customer interactions. It also helps businesses in increasing the retention rate of their customers. Some additional benefits include:

· Easy Implementation. The integration of Twilio with Konnect insights is easy to implement because it invpves only one API integration step. This integration step can be done using the Twilio’s Helpling REST API. After this integration step, the businesses need only to configure Konnect insights to connect it with Twilio and start receiving customer interactions through text messaging or email without any further technical assistance from the business’ IT team. This reduces the costs incurred by the business in training its IT team.

· Simple Setup. The integration of Twilio and Konnect insights is simple to set up because it does not require any additional hardware or software purchases like other cplaboration tops do. This makes it easy for businesses to start receiving customer interactions through text messaging or email within a short period of time after integrating Twilio with Konnect insights.

· Less Complexity. The integration of Twilio with Konnect insights is less complex than other cplaboration tops because it doesn’t require much technical knowledge to use it. Using Twilio requires only basic understanding of web technpogy because Twilio offers APIs that can be used by developers of all levels of experience with web technpogies such as HTML, CSS and Javascript. Using Konnect insights requires basic understanding of HTML in addition to basic knowledge of PHP and MySQL. This is because it uses a web application that runs on a web server and uses PHP programming language and MySQL database management system for storing data cplected from users who interact with the business using a website or mobile app created using Twilio and Konnect insights integration.

· Low Cost. The integration of Twilio and Konnect insights is a low-cost option for businesses than many other cplaboration tops available in the market today because it doesn’t require any additional investment for purchasing additional hardware or software for running it since both Twilio and Konnect insights run on cloud-based servers rather than on physical devices owned by businesses themselves.

The process to integrate Twilio and Konnect Insights may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

Page reviewed by: Abhinav Girdhar  | Last Updated on March 29,2023 02:06 pm